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Thompson's Oil & Propane

Phone: (207) 342-4040 Fax: (207) 342-4090 1376 Waterville Rd, Waldo, ME 04915

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Thompson's Oil & Propane sells heating oil and propane fuel. The company also sells and services heating equipment for both oil and gas.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Thompson's Oil & Propane include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Thompson's Oil & Propane
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: November 10, 2000 Business started: 01/01/1989 in ME
Type of Entity

Sole Proprietorship

Business Management
Mr. Mac Macfarland, Manager
Contact Information
Principal: Mr. Mac Macfarland, Manager
Number of Employees


Business Category


Products & Services

Thompson's Oil & Propane sells the following brand(s): Empire, Rinnai, System 2000, Thermo-Pride, Weil-Mclain

Method(s) of Payment
In House charge account with approved credit
Refund and Exchange Policy
Thompson's Oil & Propane states that the customer must have a sales receipt.
Industry Tips
Hiring an Oil Supplier Hiring an Oil Supplier - 5 Tips - Video

Customer Review Rating plus BBB Rating Summary

Thompson's Oil & Propane has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations


    1376 Waterville Rd

    Waldo, ME 04915


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/26/2014 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: I have had wonderful experiences with this company in the past. Somewhere during the last contract period, they changed hands. I signed a contract for a budget plan for the heating season. They underestimated my plan. They failed to implement my notification that I lived in the house full time (previously I was a seasonal resident). They adjusted up my budget plan in the middle of the winter. In spite of that, and overpaying my budget amount, they claim I owe them over $1640. I have called over and over to talk to someone in billing. I am not getting to talk to anyone, only leaving messages. I believe the budget contract I signed locked in an oil price. They admit they did not honor that price, but they claim they had no information that I elected and signed a budget contract. I asked to see the contract (they did not provide a copy), and nothing has been sent. I cannot get this resolved without some effort on their side. They also let me run out of oil in the middle of the Xmas week ice storm when temperatures were low and there was a widespread power failure (I have a generator to run my system). There is NOTHING about their handling of me as a customer that signals a competent company to provide services in the future.

Desired Settlement: I want to see the contract I signed. I want to know, delivery by delivery, what I was paying, and if it was consistent with the contract. I want to know why they used no real data to come up with the raised figure in January, and that I still owe so much money. I want someone to call me with all these data prepared so we can get this settled asap.

Business Response: Dr. ******,

Attached is a copy of the 2013\2014 contract you signed with Thompson Oil and the transaction report of this year's history.
I will give you an opportunity to review it and you can give me a call back at your earliest convenience to go over it.
At Downeast Energy we estimate budgets plans based on the previous year's usage so I cannot explain how they came up with the $205 with no usage mentioned. Based on your last year's usage the budget should have been more like $352 per month (1075 gallons @3.599 divided by 11). The budget also did not cover the propane deliveries.
I will wait to hear back from you.

Thank you,

***** *******
Credit Manager
Downeast Energy