Are you the Owner of this Business? ×
BBB® - Start With Trust

Are you...?

If yes, click here to learn about BBB Accreditation.

Are you...?

This business is not BBB accredited.

South Shore Fuel

Additional Locations

Phone: (800) 464-1920 Fax: (617) 843-9494 View Additional Phone Numbers 345 Quincy Avenue, Braintree, MA 02184 View Additional Email Addresses http://www.fawcettoil.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Fawcett Oil, Scudder-Taylor Oil, South Shore Fuel provides oil delivery and service, inspection, and maintenance of heating and air conditioning systems for residential and commercial clients.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for South Shore Fuel include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on South Shore Fuel
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 31, 1987 Business started: 01/01/1890 in MA
Type of Entity

Sole Proprietorship

Business Management
Mr. Robert Fawcett, Owner
Contact Information
Customer Contact: Ms. Marie Araujo, Manager
Principal: Mr. Robert Fawcett, Owner
Number of Employees

110

Business Category

OILS AIR CONDITIONING CONTRACTORS HEATING CONTRACTORS FUEL Fuel Dealers (NAICS: 454310)

Service Area
South Shore Fuel provides their services in ALLENSTOWN, ALSTEAD, AMHERST, ANDOVER, ANTRIM, ATKINSON, AUBURN, BARRINGTON, BEDFORD, BENNINGTON, BOSCAWEN, BOW, BRADFORD, BRENTWOOD, BROOKLINE, CANDIA, CANTERBURY, CHESTER, CHESTERFIELD, CHICHESTER, CONCORD, CONTOOCOOK, DANBURY, DANVILLE, DEERFIELD, DEERING, DERRY, DOVER, DUBLIN, DUNBARTON, DURHAM, EAST KINGSTON, EPPING, EPSOM, EXETER, FARMINGTON, FITZWILLIAM, FRANCESTOWN, FRANKLIN, FREMONT, GILSUM, GOFFSTOWN, GREENFIELD, GREENLAND, GREENVILLE, HAMPSTEAD, HAMPTON, HAMPTON FALLS, HANCOCK, HARRISVILLE, HENNIKER, HILLSBORO, HILLSBOROUGH, HINSDALE, HOLLIS, HOOKSETT, HOPKINTON, HUDSON, JAFFREY, KEENE, KENSINGTON, KINGSTON, LANGDON, LEE, LITCHFIELD, LONDONDERRY, LOUDON, LYNDEBOROUGH, MADBURY, MANCHESTER, MARLBOROUGH, MARLOW, MASON, MERRIMACK, MIDDLETON, MILFORD, MILTON, MONT VERNON, MOUNT SUNAPEE, MUNSONVILLE, N STRATFORD, NASHUA, NELSON, NEW BOSTON, NEW CASTLE, NEW DURHAM, NEW IPSWICH, NEW LONDON, NEWBURY, NEWFIELDS, NEWINGTON, NEWMARKET, NEWTON, NORTH HAMPTON, NORTH STRATFORD, NORTH SWANZEY, NORTHFIELD, NORTHWOOD, NOTTINGHAM, PELHAM, PEMBROKE, PENACOOK, PETERBOROUGH, PITTSFIELD, PLAISTOW, PORTSMOUTH, RAYMOND, RICHMOND, RINDGE, ROCHESTER, ROLLINSFORD, ROXBURY, RYE, SALEM, SALISBURY, SANDOWN, SEABROOK, SHARON, SOMERSWORTH, SOUTH HAMPTON, STODDARD, STRAFFORD, STRATFORD, STRATHAM, SUNCOOK, SURRY, SWANZEY, TEMPLE, TILTON, TROY, UNION, WALPOLE, WARNER, WEARE, WEBSTER, WESTMORELAND, WILMOT, WILTON, WINCHESTER, WINDHAM & WINDSOR, NH.South Shore Fuel provides their services in ACTON, ALLSTON, AMESBURY, ANDOVER, BARNSTABLE, BASS RIVER, BELLINGHAM, BERLIN, BEVERLY, BOLTON, BOSTON, BOSTON CLG, BOSTON COLLEGE, BOURNE, BOXBORO, BOXBOROUGH, BOXFORD, BRADFORD, BREWSTER, BRIGHTON, BURLINGTON, BUZZARDS BAY, BYFIELD, CAMBRIDGE, CENTERVILLE, CHARLESTOWN, CHATHAM, CHESTNUT HILL, COTUIT, CUMMAQUID, DANVERS, DENNIS, DENNIS PORT, DENNISPORT, DORCHESTER, DORCHESTER CENTER, DORCHESTR CTR, E CAMBRIDGE, E FALMOUTH, E HARWICH, EA FALMOUTH, EAST BOSTON, EAST CAMBRIDGE, EAST DENNIS, EAST FALMOUTH, EAST HARWICH, EAST LYNN, EAST WEYMOUTH, EASTHAM, ESSEX, FALMOUTH, FOXBORO, FOXBOROUGH, FRAMINGHAM, FRANKLIN, GEORGETOWN, GLOUCESTER, GREENBUSH, GROVE HALL, GROVELAND, HAMILTON, HARVARD, HARVARD SQ, HARVARD SQUARE, HARWICH, HATCHVILLE, HAVERHILL, HOPEDALE, HUDSON, HULL, HYANNIS, HYANNIS PORT, HYDE PARK, IPSWICH, JAMAICA PLAIN, KINGSTON, LAWRENCE, LITTLETON, LYNN, LYNNFIELD, MANCHESTER, MANCHESTER BY THE SEA, MARBLEHEAD, MARLBOROUGH, MARSHFIELD, MASHPEE, MATTAPAN, MAYNARD, MEDFIELD, MEDWAY, MERRIMAC, METHUEN, MIDDLETON, MILFORD, MILLIS, MILTON, MINOT, MISSION HILL, N CAMBRIDGE, N FALMOUTH, N SCITUATE, N WEYMOUTH, NAHANT, NEWBURY, NEWBURYPORT, NEWTON, NEWTON CENTER, NEWTON CENTRE, NEWTON HIGHLANDS, NEWTON HLDS, NEWTON L F, NEWTON LOWER FALLS, NEWTON U F, NEWTON UPPER FALLS, NEWTONVILLE, NONANTUM, NORFOLK, NORTH ANDOVER, NORTH CAMBRIDGE, NORTH FALMOUTH, NORTH QUINCY, NORTH READING, NORTH SCITUATE, NORTH WALTHAM, NORTH WEYMOUTH, NORTHBOROUGH, NORWELL, OCEAN BLUFF, ORLEANS, OSTERVILLE, OTIS ANGB, PEABODY, PEMBROKE, PLYMOUTH, PLYMPTON, PROVINCETOWN, QUINCY, RAYNHAM, READING, READVILLE, REVERE, ROCKLAND, ROCKPORT, ROSLINDALE, ROWLEY, ROXBURY, ROXBURY CROSSING, ROXBURY XING, S WEYMOUTH, S YARMOUTH, SALEM, SALISBURY, SALISBURY BCH, SALISBURY BEACH, SANDWICH, SAUGUS, SCITUATE, SHARON, SHREWSBURY, SILVER BEACH, SOUTH BOSTON, SOUTH DENNIS, SOUTH WALTHAM, SOUTH WEYMOUTH, SOUTH YARMOUTH, SQUANTUM, STONEHAM, STOUGHTON, STOW, SWAMPSCOTT, TAUNTON, TEATICKET, TOPSFIELD, UPHAMS CORNER, VILLAGE OF NAGOG WOODS, VLG NAGOG WDS, W BARNSTBLE, W BRIDGEWATER, W FALMOUTH, W YARMOUTH, WAKEFIELD, WALTHAM, WAQUOIT, WARD HILL, WELLFLEET, WENHAM, WEST BARNSTABLE, WEST BRIDGEWATER, WEST FALMOUTH, WEST LYNN, WEST NEWBURY, WEST NEWTON, WEST ROXBURY, WEST YARMOUTH, WEYMOUTH, WHITMAN, WOBURN, WOLLASTON, WOODS HOLE, WRENTHAM & YARMOUTH PORT, MA.
Alternate Business Names
Fawcett Oil Scudder Taylor Oil
Industry Tips
27 Questions For Home Owners Heating Contractor - 5 Tips - Video Heating Contractors Hiring an Air Conditioning Contractor Hiring an Oil Supplier Hiring an Oil Supplier - 5 Tips - Video Read Before You Sign Saving Money on Heating & Cooling

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    312 Main Street

    Wilmington, MA 01887 (800) 792-5678

  • THIS LOCATION IS NOT BBB ACCREDITED

    345 Quincy Avenue

    Braintree, MA 02184 (800) 464-1920

  • THIS LOCATION IS NOT BBB ACCREDITED

    478 South Street

    Hyannis, MA 02601 (800) 698-0474

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 1210

    Hyannis, MA 02601

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/7/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I contacted South Shore Fuel via telephone on 7/3/14 at approx. 2pm EST and spoke with ***** ******** regarding our existing account******:******. I informed Ms. ******** to close this account and make no more deliveries of oil to the premises *** ******* ****** ********* *** *****). Ms. ******** acknowledged my request over the phone and asked why we were terminating our account with South Shore Fuels. On 7/9/14, a voice mail was left on my cell phone from Ms. ******** informing me that an oil delivery of 101 gallons was made to ** ******* *****, that the delivery was made by mistake, and that South Shore Fuel would discount the cost per gallon by 50 cents. I received another voice mail message from Ms. ******** on 7/10/14 reiterating the same details as were in her previous voice mail message. On 7/10/14, I received an invoice for $394.19 for a delivery of 101.1 gallons of fuel oil via an email message from ************************** In my phone call to South Shore Fuel on 7/3/14, I made it very clear that the existing relationship between myself and South Shore Fuel was to be terminated IMMEDIATELY and that NO DELIVERIES of oil were to be made. Furthermore, the delivery of oil by a South Shore Fuel employee to the premises known as 24 Scarlet Drive, Plymouth, MA. 02360 without my authorization constitutes criminal trespass and vandalism.

Desired Settlement: South Shore Fuel should remove 101.1 gallons of fuel oil from my home's oil storage tank immediately.

Business Response: We did make a mistake and deliver fuel oil after Mr. ******** canceled his account.  We are human and sometimes these things do happen.  We offered Mr. ******** the delivery at $3.00 per gallon, we can't even buy our oil at that price.  We were hoping that would satisfy Mr. ******** but instead he wants it pumped out.  ****** our oil dispatcher had contacted Mr. ******** by e mail to set up a date and time to pump out the oil and was told in an e mail by Mr. ******** "so now you need a set up time to pump it out, you didn't need a time to make the delivery".  The process of making the delivery is very different than pumping out a tank.  We need do need access to the basement where the oil tank is and we send a service technician and also  an oil truck to pump the oil from the oil tank into the oil truck.  ****** has been e mailing back and forth with Mr. ******** and he is supposed to e mail us back for a date in August but we have not heard back from him yet.  I have attached the e mails going back and forth with Mr. ******** and ****** Place who is our oil dispatcher.  We are waiting for Mr.  ******** to contact ****** ***** to make a date for August to remove the fuel oil. Sincerely,***** ******From: ****** ***** Sent: Tuesday, July 15, 2014 12:39 PMTo: '**** ********'Subject: RE: South Shore FuelOkwhy don&rs*uo;t we set up a date for August?From: **** ******** [mailto:********************** Sent: Tuesday, July 15, 2014 10:29 AMTo: ****** PlaceSubject: RE: South Shore FuelThefact that you don't seem to know how much oil to remove is astonishing. Maybeyou should read your own emails (below) for the answer.No one will be at the house until late August.From: **********************o: *********************Date: Tue, 15 Jul 2014 10:00:40 -0400Subject: RE: South Shore FuelWeneed to get into the basement to open the bung to insert the hose to pump outthe oil. We also need to know how much we are pumping out.From: **** ******** [mailto:********************** Sent: Tuesday, July 15, 2014 9:44 AMTo: ****** ***** Subject: RE: South Shore Fuel No, youd on't .From:**********************o: *********************Date: Tue, 15 Jul 2014 08:35:10 -0400Subject: RE: South Shore FuelYeswe need to be able to get into the basement by the tank to pump the oil outFrom: **** ******** [mailto:********************** Sent: Tuesday, July 15, 2014 8:33 AMTo: ****** PlaceSubject: RE: South Shore FuelSo now youneed to set up a time.You didn't need to set up a time to deliver 101.1 gallons of fueloil five days after I cancelled my business with you. Remove your 101.1 gallons today.From:**********************o: *********************Date: Tue, 15 Jul 2014 08:11:45 -0400Subject: RE: South Shore Fuel****,Ifyou would like to have us remove the 101.1 gallons from your tankwe would need to set up a time.From: **** ******** [mailto: ********************** Sent: Monday, July 14, 2014 9:53 AMTo: ****** PlaceSubject: RE: South Shore FuelRemove your101.1 gallons of oil from my tank. Thank you.From:**********************o: *********************Date: Mon, 14 Jul 2014 09:21:20 -0400 Subject : South Shore Fuel Hi ****, I received the email in regards to the delivery on 7/8/14. I wanted to offer youa discounted rate on the oil at 3.00 a gallon? I apologize for any inconveniences.Thank you************FawcettEnergy PartnersPhone:************Fax:************ 

Consumer Response: Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #********.   This was not a "human" mistake made by the vendor. It was a calculated move to jam another delivery of oil onto my account after the business relationship had been closed, with an expectation on their part that I would have no choice but to pay for the delivery (since I can't pump the oil out of my tank). How can there be ZERO coordination between their Sales/Ordering operation and their Delivery operation - sorry, but their excuse is not credible. As far as their "attempt" to schedule a pickup of their oil, they are fully aware this is a seasonal residence. As I indicated in my email to them: "no one will be available to allow them access until late August" - as soon as I know what date we will be using this residence, I will contact them. But at this moment, we do not have a date.Their statement regarding their cost for oil is false. Their cost is below $3.00 per gallon.Regards, **** ********  


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on South Shore Fuel
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)