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Fawcett Oil, Scudder-Taylor Oil, South Shore Fuel provides oil delivery and service, inspection, and maintenance of heating and air conditioning systems for residential and commercial clients.
This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for South Shore Fuel include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Robert Fawcett, Owner
Number of Employees
OILS AIR CONDITIONING CONTRACTORS HEATING CONTRACTORS FUEL Fuel Dealers (NAICS: 454310)
Service AreaSouth Shore Fuel provides their services in ALLENSTOWN, ALSTEAD, AMHERST, ANDOVER, ANTRIM, ATKINSON, AUBURN, BARRINGTON, BEDFORD, BENNINGTON, BOSCAWEN, BOW, BRADFORD, BRENTWOOD, BROOKLINE, CANDIA, CANTERBURY, CHESTER, CHESTERFIELD, CHICHESTER, CONCORD, CONTOOCOOK, DANBURY, DANVILLE, DEERFIELD, DEERING, DERRY, DOVER, DUBLIN, DUNBARTON, DURHAM, EAST KINGSTON, EPPING, EPSOM, EXETER, FARMINGTON, FITZWILLIAM, FRANCESTOWN, FRANKLIN, FREMONT, GILSUM, GOFFSTOWN, GREENFIELD, GREENLAND, GREENVILLE, HAMPSTEAD, HAMPTON, HAMPTON FALLS, HANCOCK, HARRISVILLE, HENNIKER, HILLSBORO, HILLSBOROUGH, HINSDALE, HOLLIS, HOOKSETT, HOPKINTON, HUDSON, JAFFREY, KEENE, KENSINGTON, KINGSTON, LANGDON, LEE, LITCHFIELD, LONDONDERRY, LOUDON, LYNDEBOROUGH, MADBURY, MANCHESTER, MARLBOROUGH, MARLOW, MASON, MERRIMACK, MIDDLETON, MILFORD, MILTON, MONT VERNON, MOUNT SUNAPEE, MUNSONVILLE, N STRATFORD, NASHUA, NELSON, NEW BOSTON, NEW CASTLE, NEW DURHAM, NEW IPSWICH, NEW LONDON, NEWBURY, NEWFIELDS, NEWINGTON, NEWMARKET, NEWTON, NORTH HAMPTON, NORTH STRATFORD, NORTH SWANZEY, NORTHFIELD, NORTHWOOD, NOTTINGHAM, PELHAM, PEMBROKE, PENACOOK, PETERBOROUGH, PITTSFIELD, PLAISTOW, PORTSMOUTH, RAYMOND, RICHMOND, RINDGE, ROCHESTER, ROLLINSFORD, ROXBURY, RYE, SALEM, SALISBURY, SANDOWN, SEABROOK, SHARON, SOMERSWORTH, SOUTH HAMPTON, STODDARD, STRAFFORD, STRATFORD, STRATHAM, SUNCOOK, SURRY, SWANZEY, TEMPLE, TILTON, TROY, UNION, WALPOLE, WARNER, WEARE, WEBSTER, WESTMORELAND, WILMOT, WILTON, WINCHESTER, WINDHAM & WINDSOR, NH.South Shore Fuel provides their services in ACTON, ALLSTON, AMESBURY, ANDOVER, BARNSTABLE, BASS RIVER, BELLINGHAM, BERLIN, BEVERLY, BOLTON, BOSTON, BOSTON CLG, BOSTON COLLEGE, BOURNE, BOXBORO, BOXBOROUGH, BOXFORD, BRADFORD, BREWSTER, BRIGHTON, BURLINGTON, BUZZARDS BAY, BYFIELD, CAMBRIDGE, CENTERVILLE, CHARLESTOWN, CHATHAM, CHESTNUT HILL, COTUIT, CUMMAQUID, DANVERS, DENNIS, DENNIS PORT, DENNISPORT, DORCHESTER, DORCHESTER CENTER, DORCHESTR CTR, E CAMBRIDGE, E FALMOUTH, E HARWICH, EA FALMOUTH, EAST BOSTON, EAST CAMBRIDGE, EAST DENNIS, EAST FALMOUTH, EAST HARWICH, EAST LYNN, EAST WEYMOUTH, EASTHAM, ESSEX, FALMOUTH, FOXBORO, FOXBOROUGH, FRAMINGHAM, FRANKLIN, GEORGETOWN, GLOUCESTER, GREENBUSH, GROVE HALL, GROVELAND, HAMILTON, HARVARD, HARVARD SQ, HARVARD SQUARE, HARWICH, HATCHVILLE, HAVERHILL, HOPEDALE, HUDSON, HULL, HYANNIS, HYANNIS PORT, HYDE PARK, IPSWICH, JAMAICA PLAIN, KINGSTON, LAWRENCE, LITTLETON, LYNN, LYNNFIELD, MANCHESTER, MANCHESTER BY THE SEA, MARBLEHEAD, MARLBOROUGH, MARSHFIELD, MASHPEE, MATTAPAN, MAYNARD, MEDFIELD, MEDWAY, MERRIMAC, METHUEN, MIDDLETON, MILFORD, MILLIS, MILTON, MINOT, MISSION HILL, N CAMBRIDGE, N FALMOUTH, N SCITUATE, N WEYMOUTH, NAHANT, NEWBURY, NEWBURYPORT, NEWTON, NEWTON CENTER, NEWTON CENTRE, NEWTON HIGHLANDS, NEWTON HLDS, NEWTON L F, NEWTON LOWER FALLS, NEWTON U F, NEWTON UPPER FALLS, NEWTONVILLE, NONANTUM, NORFOLK, NORTH ANDOVER, NORTH CAMBRIDGE, NORTH FALMOUTH, NORTH QUINCY, NORTH READING, NORTH SCITUATE, NORTH WALTHAM, NORTH WEYMOUTH, NORTHBOROUGH, NORWELL, OCEAN BLUFF, ORLEANS, OSTERVILLE, OTIS ANGB, PEABODY, PEMBROKE, PLYMOUTH, PLYMPTON, PROVINCETOWN, QUINCY, RAYNHAM, READING, READVILLE, REVERE, ROCKLAND, ROCKPORT, ROSLINDALE, ROWLEY, ROXBURY, ROXBURY CROSSING, ROXBURY XING, S WEYMOUTH, S YARMOUTH, SALEM, SALISBURY, SALISBURY BCH, SALISBURY BEACH, SANDWICH, SAUGUS, SCITUATE, SHARON, SHREWSBURY, SILVER BEACH, SOUTH BOSTON, SOUTH DENNIS, SOUTH WALTHAM, SOUTH WEYMOUTH, SOUTH YARMOUTH, SQUANTUM, STONEHAM, STOUGHTON, STOW, SWAMPSCOTT, TAUNTON, TEATICKET, TOPSFIELD, UPHAMS CORNER, VILLAGE OF NAGOG WOODS, VLG NAGOG WDS, W BARNSTBLE, W BRIDGEWATER, W FALMOUTH, W YARMOUTH, WAKEFIELD, WALTHAM, WAQUOIT, WARD HILL, WELLFLEET, WENHAM, WEST BARNSTABLE, WEST BRIDGEWATER, WEST FALMOUTH, WEST LYNN, WEST NEWBURY, WEST NEWTON, WEST ROXBURY, WEST YARMOUTH, WEYMOUTH, WHITMAN, WOBURN, WOLLASTON, WOODS HOLE, WRENTHAM & YARMOUTH PORT, MA.
Alternate Business NamesFawcett Oil Scudder Taylor Oil
Industry Tips27 Questions For Home Owners Heating Contractor - 5 Tips - Video Heating Contractors Hiring an Air Conditioning Contractor Hiring an Oil Supplier Hiring an Oil Supplier - 5 Tips - Video Read Before You Sign
THIS LOCATION IS NOT BBB ACCREDITED
312 Main Street
Wilmington, MA 01887 (800) 792-5678 Directions
THIS LOCATION IS NOT BBB ACCREDITED
345 Quincy Avenue
Braintree, MA 02184 (800) 464-1920 Directions
THIS LOCATION IS NOT BBB ACCREDITED
478 South Street
Hyannis, MA 02601 (800) 698-0474 Directions
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 1210
Hyannis, MA 02601
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
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|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: On November 19th, our furnace stopped producing heat. I called ******* to have them come out to fix the furnace, but was told "we" had cancelled our agreement with them (and that someone in Credit had made a note of that) and that our annual tune-up, scheduled for 11/20, had been cancelled as well. We had not. After we got that sorted, they agreed to come out. ***** came out to repair the furnace, but was unable to properly repair it because he didn't have all the necessary parts. I informed him that the power-vent was frequently the problem. He examined the pressure-control and stated that it had not been properly installed. He reinstalled it. It worked temporarily, but the next morning we did not have heat. We called again and they sent another person (I cannot remember his name). That person was able to get it working temporarily again and said that it was a problem with a relay. On Wednesday morning, we awoke to no heat again. The burner would not turn on (again). We called and again ***** came out. At this point, the furnace would not respond to anything that he attempted. We discussed the power vent again. He diagnosed that it was a problem with the actual furnace (not the burner) and that they were not qualified or authorized to work on ***** furnaces. He could not get the parts that he knew would fix it. He then told me that he spoke to "*******" about it and that ******* said that "there are simply some customers that they cannot help and they shouldn't take them as clients." ***** said there was nothing he could do to help us and that we needed to find a company that can "service a *****... even though he hated the idea of losing a customer." ***** left our home not fulfilling the contracted service agreement stating that ******* would repair our furnace whenever needed. He left our family (including * children) on the eve of Thanksgiving in a home without heat. It was approximately 5pm on 11/21 when he informed us of this. Refusing to accept this outcome, I called a half-dozen companies. As we had received oil from *******, 3 of them wouldn't service the furnace. 1 couldn't come out that evening. 1 said that if the blower is running there is no way that a "***** specific" part is needed. It was either the burner or the power vent. However, he could not come out that evening. Finally, 1 made an appointment for us first thing Friday morning (******* HVAC). However, ******* had left our home without heat for nearly 3 days. We were forced to purchase 6 space heaters and use our fireplace to keep the house semi-warm. On Friday morning, ******* HVAC came out first thing and diagnosed the problem in less than 15 minutes. It was the pressure-sensor on the power vent. ******* HVAC found the necessary part that day and repaired the system. We've not had a problem since. I contacted ******* afterward to explain what had happened and ask for an explanation. I received a call from ******* (the service manager) who said he was surprised by *****'s actions and that "maybe he needs to train his guys a bit better around power vents." That was it. No recognition of their failure to fulfill their obligation. Tracy from the office said that there was nothing she could do for us other than offer us 4 $25 "credits" toward future fill-ups. At no point has ******* reached out to us or made any effort to make up for their failure to deliver the as-promised services. I have since cancelled my contract with them as I do not consider them a reputable, customer-centric business. Nor would I recommend them to anyone.
Desired Settlement: I incurred a charge of $524.06 plus have to pay $275 for a service contract to replace the services that were supposed to be provided by *******. I've also lost the ability to participate in heating-oil capping programs as we're so late in the season. I don't know how to put a value on that.
In reviewing this complaint, I feel that ******* Oil did not do anything wrong. We have high standards for our service work and take our customer satisfaction to the highest level, giving our customer the best experience as possible. We are surprised to hear that one of our customers had a negative experience with us. The type of service needed at Mr. *****’s residence, was for a complex intermittent “No Heat” service call, on a ***** furnace that is difficult to locate parts for service. I have listed a time line of the events below.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Read Complaint Details
Complaint: I moved in to this location on March 1, 2012. At that time I called the current oil company to tell them that I am the new resident and that I would like to use their services when the time comes. I told them there was a full tank and that I did not want to go on automatic delivery. The oil company has called several times to see if I need oil and to schedule oli burner maint. I explained again that I still wanted to be their customer but the oil burner was brand new and no service was needed and that I still did not need oil and I would call when I do. On Friday September 7 we received a phone call from the oil company stating they would be there on Monday Sept 10 for an oil deliverary. We called them immediately to cancel that deliverary and again explained that we would call when we needed oil-that we dont have the money. On my way home from work I went to purchase gas for my car and my debit card was declined. As soon as I arrived home I went in to my on line banking to see that an $800 debit was put on my card from Scudder Taylor Oil. I called them immediately only to find out it was closed and on answering service. I drove to the office to see if anyone was there on Saturday morning and it was closed. This issue could not be resolved until Monday and because I only have a debit card I had to overdraw my account $60 to get gas and food for the weekend. The funds were not credited to my account until 9/12/12 at which time I had $175 in overdraft fees. I have received a copy of these transactions from ** Bank. I have asked Scudder Taylor to reimburse me for the overdraft and *** (salesperson) said he didnt think they would do that. I then asked for the owners name, ****** *******, and called his office on 9/12/12. They said he was in a meeting but they would have someone call me back within the hour. I then called again at 3:50pm and they were closed and the answering service was on. I have no signed legal contract with this company. Why would they debit my account for $800 without my approval, where did they come up with the $800 figure, and why would they debit it when no services were rendered????
Desired Settlement: Immediatley cancel my account with them and pay the overdraft fees.
In reviewing this complaint, I feel that Scudder-Taylor Oil did not do anything wrong. We set high standards for customer satisfaction. If you look at the facts of this case, Scudder-Taylor Oil followed good business practice and in a professional way. When ***** **** cancelled her delivery, we immediately voided the credit card transaction. We feel sorry that she had a bad experience with us, and that bad experience caused her to have $175.00 in overdraft changes. When the owner of the company, *** *******, heard about ***** ****’s situation, he put through a $175.00 credit to the account. See the facts list below.
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint.
BBB's Final Determination: Consumer accepted resolution offered by the business.
BBB Comments: The consumer indicated to BBB that the complaint was resolved.
Read Complaint Details
Complaint: This is the 4th time that this company has taken money out of my checking account without my authority. This is the second complaint that I have submitted to you. The customer service in this business is the worst I have very dealt with. I had a contract with them to take a monthly payment out of my checking account on the 27th of each month for an installation of a furnace. The payment usually comes out anywhere between the 2nd and the 5th of the following month. Several times this did not happened and they would just take out double payments to make up for the one they forgot to process. they would never call me and tell me what they were doing they would just charge my account. The agreement that was signed was for a specific amount on a specific date and if they can't get it right I don't feel they have the right to just take whatever they want, whenever they want.
Desired Settlement: They need to put my money back into my account and I will get them a check for the balance due. Then they need to shred all of my account information. I do not want them to have any of my numbers. I do not trust anyone from this company. I will never do business with them again and I will never refer them to any one. They are terrible.
We did an install for Ms. ******** and she did not meet our criteria for a billable account. We made arrangements with her to deduct the monthly payment from her credit card. We did this each month with her permission but occasionally she would call and be upset that we put the charge through because it was actually a debit card and to a credit card which caused some problems for her. She was well aware of the fact that she needed to provide us with a credit card and that the payments were coming out each month between the 1st and the 5th.
That is not what happened. The first payment they took out of the account before the job was even completed. I gave the company a deposit of 1/2 of the job and I expected the job to be completed before they started taking money out of my account.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.