BBB Accredited Business since
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SanSantoro Oil Company is a full service oil heat, air conditioning and equipment service provider for residential, marine, and commercial customers in Rhode Island and Southeastern Massachusetts. The company offers a full range of high efficiency equipment, free efficiency evaluations and 24 hour emergency services.
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A BBB Accredited Business since
BBB has determined that Santoro Oil Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Santoro Oil Company include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Rhode Island Department of Labor and Training
1511 Pontiac Avenue, Cranston RI 02920
Phone Number: 401-426-8006
Fax Number: 401-462-8872
The license number is 00007777.
Type of Entity
Business ManagementMr. Joseph A Santoro, President Mr. Matthew Volpe, General Manager
Number of Employees
OILS OILS-PETROLEUM OIL BURNERS-SERVICING OIL BURNERS-EQUIPMENT HEATING EQUIP. & SYSTEMS HEATING CONTRACTORS FURNACES-HEATING
Method(s) of PaymentCash
Most major credit cards
Service AreaSantoro Oil Company provides their services in RHODE ISLAND.Santoro Oil Company provides their services in ACUSHNET, ATTLEBORO, BELLINGHAM, BERKLEY, BRIDGEWATER, CARVER, DARTMOUTH, EASTON, FAIRHAVEN, FALL RIVER, HALIFAX, HANSON, LAKEVILLE, MARION, MATTAPOISETT, MIDDLEBORO, MIDDLEBOROUGH, N DARTMOUTH, NEW BEDFORD, NONQUITT, NORTH DARTMOUTH, NORTON, PLAINVILLE, PLYMPTON, ROCHESTER, S ATTLEBORO, S DARTMOUTH, SOMERSET, SOUTH ATTLEBORO, SOUTH DARTMOUTH, SWANSEA, TAUNTON & WRENTHAM, MA.
Alternate Business NamesAttleboro & Plainville Oil Company Buckley & Scott Oil Company Norm's Fuel Sanoco, Inc.
Industry Tips27 Questions For Home Owners Heating Contractors Hiring a Heating Contractor - 5 Tips - Video Hiring an Oil Supplier Hiring an Oil Supplier - 5 Tips - Video Read Before You Sign
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Additional Phone Numbers
- (401) 421-4541(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: Santoro Oil took over Abilene Oil od whom I was a customer for 8-10 years. Abilen Oil had just put in a new boiler for this house and cailbrated everything , it was running efficently and I was getting good usage. Santoro came to do the yearly cleaning and maintanence - I stratred going thru an absorbadent amount of oil so I had them go back to check the thermostats (there are 3 apartments in the house). They said everything was fine . After months of going thru ridiculous amounts of oil I teminated my realationship with Santoro. Today I had another very reputible company come out to look things over and try to figure out why we were going thru so much more oil with a new boiler. They found that the jet valve was 2x the size it should be which allowed heavier oil flow hence more usage and more money!!! The boiler was calibrated backwards(and my husband who knows about these things was present to see it for himself) and the efficiency was only set for 65% and was reset today for 85% by the new company . It seems to me that this was intentional and this company should be investigated as to prevent other customer from being taken by unorthodox businees practices and to benefit from poor business practices
Desired Settlement: Tha t this company be stopped from fraudulent practices to make money from trusting customers.
In response to this claim, I asked our Service Manager, ****** *********, to to write a summary of our transactions with ***** ******** at 1 Homestead Ave Smithfield, RI 02917. I have copied ******'s findings below and I have attached all related and supporting documents to this response.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved