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BBB Accredited Business since
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P.Gagnon & Son specializes in oil and propane delivery for homes and businesses. The company installs and services heating systems and water heating systems. Propane services include conversion from electricity and adding propane to oil heated systems.
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A BBB Accredited Business since
BBB has determined that P. Gagnon & Son, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for P. Gagnon & Son, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Mark Gagnon, President
Number of Employees
FUEL OIL BURNERS-SERVICING OIL BURNERS-EQUIPMENT WATER HEATERS-DEALERS HEATING EQUIP. & SYSTEMS GAS-PROPANE Fuel Dealers (NAICS: 454310)
Hours of Operation
|M||:||8:00 AM - 4:30 PM|
|T||:||8:00 AM - 4:30 PM|
|W||:||8:00 AM - 4:30 PM|
|Th||:||8:00 AM - 4:30 PM|
|F||:||8:00 AM - 4:30 PM|
Service AreaP. Gagnon & Son, Inc. provides their services in MAINE & NEW HAMPSHIRE.
Industry Tips27 Questions For Home Owners Heating Contractor - 5 Tips - Video Heating Contractors Hiring an Oil Supplier Hiring an Oil Supplier - 5 Tips - Video
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Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: On 12/31/2013, I placed a call to order propane. They charged my bank account 224.51. When they delivered the propane, the true price on the slip was 189.10 plus they tacked on a $60.00 fee for a total price of 249.10. When I asked what this fee was all about, they explained that they weren't in ******* that day. This was never discussed with me, and I basically told them that i wasn't dealing with them and come and get your tanks which they did. That is making the long story short. I want the price refunded to me of the propane that was in the tanks which was 3.89 a gallon x 48.5 gallons which is what was the true price on the delivery slip. I will pay their mystery fee which I disagree with altogether but it is a small price to pay to not have to deal with a deceitful company.
Desired Settlement: 3.89 * 48.5 gallons=189.10. They charged my account 224.51. 224.51-60.00 =164.51. I would like 164.51 refunded.
Business Response: In this case Mr. ******** received a refund of $174.25 on or about Jan. 11, 2013. He received a refund for all the gas that was present in the tank when we picked it up all without anyone asking us because itis the right thing to do. We do charge delivery fees when will call customers allow themselves to run out of propane to defer the cost of the special trip and the relighting and inspecting of the equipment. Mr. ******** claims that hewasn’t told about the fee. I actually find that hard to believe but would be happy to forward him a check for $60. Nobody at P. Gagnon and Son ever intentionally “deceives” anyone. If he actually wasn’t told itwas a mistake on someones behalf here.
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint.
BBB's Final Determination: Consumer accepted resolution offered by the business.
BBB Comments: The consumer indicated to BBB that the complaint was resolved.