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      Country
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          Find a Location

          Needham Oil & Air, LLC has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Needham Oil & Air, LLC

              355R Chestnut St Needham, MA 02492-2408

              BBB Accredited Business
            • Needham Oil & Air, LLC

              PO Box 920352 Needham, MA 02492-0004

              BBB Accredited Business

            Business ProfileforNeedham Oil & Air, LLC

            Fuel Oil
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.5/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/19/1988

            Years in Business: 152

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Needham Oil & Air,LLC sells fuel oil and related services. The company also installs and sells HVAC and central air conditioning systems and has an in-house sheet metal shop.

            Business Details

            This is a multi-location business.

            Find a Location

            Needham Oil & Air, LLC has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Needham Oil & Air, LLC

                355R Chestnut St Needham, MA 02492-2408

                BBB Accredited Business
              • Needham Oil & Air, LLC

                PO Box 920352 Needham, MA 02492-0004

                BBB Accredited Business
              BBB File Opened:
              8/19/1988
              Years in Business:
              152
              Business Started:
              1/1/1872
              Business Incorporated:
              3/28/2007
              Accredited Since:
              8/19/1988
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Number of Employees:
              10
              Hours of Operation

              Primary

              M:
              8:00 AM - 5:00 PM
              T:
              8:00 AM - 5:00 PM
              W:
              8:00 AM - 5:00 PM
              Th:
              8:00 AM - 5:00 PM
              F:
              8:00 AM - 5:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Ms. Erinn Woodcock, President
              Contact Information

              Principal

              • Ms. Erinn Woodcock, President

              Customer Contact

              • Ms. Erinn Woodcock, President
              Additional Contact Information

              Fax Numbers

              • (781) 444-3608
                Primary Fax

              Phone Numbers

              Customer Complaints

              3 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/02/2023

              Complaint Type:
              Guarantee/Warranty Issues
              Status:
              Answered
              1.I request the company to use concrete to enlarge the existing concrete slab. The company laid out some gravels on the grass and the condenser is not level because of the gravel settlement on the grass. Standard 6 inch of concrete should be built. Additional gravel to level the condenser is at most a short term bandage, not a correct solution per the manufacturer installation instructions.2.Although the electrical work passed the city inspection, the use of a 30-year old recalled breaker on a new circuit is substandard. A 30 Amp breaker is against the manufacturers maximum 25 amp breaker. I would request two new breakers to be used and the breaker sizes should follow the manufacturer specification.3.Electric heat strap is still missing from the wall control panel. The company will need to correct as agreed.4.P-trap installation is against the manufacturers requirement. The company will need to correct as agreed.5.The old central A/C unit should be tuned up per the contract. The installation has not been considered complete. There should be no excuse to shun away from the contract obligation. The tune-up is part of the contract.The contact and a file with a little detailed explanation are attached.
              Read More

              Customer Reviews

              4 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              lily l

              3 stars

              02/29/2024

              I got a hot water overheat issue and when I used hot water, the valve is leaking water. I reported the issue more than a month before but the service never performed. I asked for maintenance done on my furnace in last fall, but it was only done yesterday. Many months delayed. I want to give ***** and D*** the office people the stars due to their kindness in helping me set up the schedule each time. But I am disappointed that I was charged 480 dollars for less than one hour work on my part replaced on my furnance and after the work done, the over heating issue still exists. When I reported the issue back to the office, I was only told coldly by the office manager to tell the technician who performed the job. I had the gold service plan, and I am not sure why I am still charged for the labor charge? I am not clear. And why the maintenance is dragged so late to be performed. The bill simply says replace iron flow check ( 30 minutes to less than one hour replacement work) for 480 dollars. I ended up carrying the dirty water from basement to the outside myself. And even more devastating, the part had nothing to do with the over heating issue, it still has the issue after the replacement. After the issue persists, the maintenance is done. I just felt something is not right about this, but is it hard to communicate with the office manager. And there is no way to talk to the owner of the company about my concerns. I am sending the review to express my concerns and frustrations...

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