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Mathews Oil Company

Phone: (401) 942-7500 Fax: (401) 942-9835 View Additional Phone Numbers 885 Dyer Avenue, Cranston, RI 02920 http://mathewsoil.com/

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Description

Mathews Oil Company provides fuel delivery service as well as and oil burner and heating equipment sales, installation and servicing.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Mathews Oil Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Mathews Oil Company include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

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Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Mathews Oil Company
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

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BBB file opened: January 07, 2011 Business started: 01/01/1921 in RI Business incorporated: 05/06/1980 in RI
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Rhode Island Department of Labor and Training
1511 Pontiac Avenue, Cranston RI 02920
http://www.dlt.ri.gov
Phone Number: 401-426-8000
Fax Number: 401-462-8666
mmadonna@dlt.ri.gov
The license number is 00002479.

Type of Entity

Corporation

Business Management
Mr. James Mathews, Owner Ms. Arlene Mathews, President
Contact Information
Customer Contact: Ms. Arlene Mathews, President
Principal: Mr. James Mathews, Owner
Number of Employees

4

Business Category

OILS BOILERS-REPAIRING & CLEANING OIL BURNERS-SERVICING FUEL Fuel Dealers (NAICS: 454310)

Service Area
Mathews Oil Company provides their services in RHODE ISLAND.
Alternate Business Names
Mathews Bros., Inc.
Industry Tips
Hiring an Oil Supplier Hiring an Oil Supplier - 5 Tips - Video

Additional Locations

  • 885 Dyer Avenue

    Cranston, RI 02920 (401) 942-7500 (401) 255-3958

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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Additional Phone Numbers

  • (401) 255-3958(Phone)
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Complaint Detail(s)

4/25/2012 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: They delivered oil to my home and I didnt order it. I have never been a customer of theirs. In fact I am in contract with another oil company. This company is trying to bully me into paying for their mistake. I pay $210 a month for a budget because I cant afford to pay large chunks at a time. They want me to pay them for something that was their office staff and devlivery guys mistake.

Desired Settlement: I want them to eat it. It was their error. They came onto my property, put unauthorized oil into my home and they are trying to bully me. Threatening me with legal action.

Business Response: The consumer will not be getting a refund, this will be handled by our lawyer.

Consumer Response:

[I am not looking for a refund, as I have paid nothing to them.  The owner of this company was rude and acting in a threatening manner to try to get me to pay for this oil.  I did not order this oil, I am not a customer nor have ever been of theirs.  I am in contract with another oil company, and pay them a monthly budget amount because I do not desire to pay lump sums.  This company's error is just that, their error.   Not to mention they put oil in that was 50 cents more a gallon than what was the rate of other oil companies that day.  He is a crook and hides behind his company to do it.   ]

Regards,

****** *****

 

 

Business Response: This letter is sent to you in response to a complaint filed against our company pertaining to a delivery that was made to ****** **** at ** ******* ***** ** ******** **. ****** **** has purchased Oil from Mathews Oil Co. in the past. For what ever reason the computer printed her ticket for a delivery to be made. The oil was delivered to her home, a couple of hours later, she called our office saying that she didn't order the oil and had no intention of paying for it. I explained to ****** **** that she was in our system and for whatever reason, her ticket printed. This is completely different from, what is known as a missed delivery. With a missed delivery, the oil is ordered by one party, a ticket is generated, and the oil is delivered to a third party, whom we have never done business with. When I asked her if she would please pay it, and that I was willing to sell it to her at below cost, her response was, that she wasn't paying for it and to EAT IT. I politely told her that under Rhode Island law, she had the choice of paying for it or giving the oil back, which she refused. I told her that I was not going to get into an argument with her and that I was going to turn it over to our legal department for advise. At that point she went on to call the local television station, of which they told that they had no intention on pursuing the matter and she called the Better Business Bureau to file a complaint. Let it be known that our small family business has been in operation for over ninety years and never has there been a complaint filed against us or has there ever been a judgement lodged against us. We have an honorable reputation. We make every attempt to satisfy not only our customers, but the general public as well. When ****** ***** publicly called me a CROOK on your website, she slandered my name as well as our families reputation. Currently this is a legal matter that our attorney is reviewing and we have not decided yet what avenue to pursue. We value our A+ Rating with Better Business Bureau very much, and we hope that this unfortunate situation does not affect our relationship with the BBB as well as our A+ rating.

Consumer Response:

I have record that his company left in my mail box showing many other deliveries made to me preiously. I HAVE NEVER BEEN A CUSTOMER OF HIS. I was a gas company customer for the last 13 plus years in Cumberland, where I lived. Obviously his office made a mistake somewhere when I called for pricing when I first moved here. Also, he NEVER offered to get the oil back. I told him I was not paying for it because I didnt order it. If he wanted to take it back he should have said so and he didnt. As far as calling him a crook, when somebody tries to force you to buy something you didnt order, what else would you call them.... Reputable companies would admit their error and apologize, not try to bully. He tried to bully and got very angry from the get. 

Regards,

****** *****

 

 

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

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