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BBB Business Review

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BBB Accredited Business since

Kerivan-Lane, Inc.

Additional Locations

Phone: (781) 444-0279 Fax: (781) 449-6618 30 Charles Street, Needham, MA 02494 View Additional Email Addresses http://www.kerivanlane.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Kerivan-Lane, Inc. specializes in residential fuel oil delivery in the Greater Metro area. The company also services their plumbing and heating equipment.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Kerivan-Lane, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Kerivan-Lane, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Kerivan-Lane, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: November 09, 2004 Business started: 01/01/1922 in MA Business incorporated 01/04/1960 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Boston MA 02116
http://www.mass.gov/ocabr/
Phone Number: (617) 973-8787/888-283-3757
Fax Number: (617) 973-8799
consumer@state.ma.us
The number is 13320.

Type of Entity

Corporation

Business Management
Mr. Christopher Lane, General Manager
Contact Information
Principal: Mr. Christopher Lane, General Manager
Number of Employees

24

Business Category

OILS OIL BURNERS-SERVICING OIL BURNERS-EQUIPMENT HEATING EQUIP. & SYSTEMS HEATING CONTRACTORS PLUMBING CONTRACTORS-RESIDENTIAL Fuel Dealers (NAICS: 454310)

Products & Services

Kerivan-Lane, Inc. offers the following product(s): Bio Fuels, Boilers, Gasoline, Home Heating Fuels, Oil & Gas Heating Equipment, Plumbing Fixtures, Ultra Low Sulfur Diesel, Water Heaters

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
S: 8:00 AM - 12:00 PM
Method(s) of Payment
Cash
Personal Check
Business Check
Cashier's Check
Money Order
MasterCard
Visa
Debit Card
Automatic Bank Withdrawal
Alternate Business Names
Kerivan-Lane Oil
Industry Tips
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Customer Review Rating plus BBB Rating Summary

Kerivan-Lane, Inc. has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.