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BBB Accredited Business since
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Exeter Fuel is a family-owned and operated full-service home and business heating oil dealer. This company is dedicated to providing the most complete range of services, coupled with reliability and courtesy. Exeter Fuel customers enjoy the security of a reliable heating service available 24 hours/day. Exeter Fuel accepts various fuel assistance programs along with major credit cards. Services available include but, are not limited to:
- Heating Oil and other fuels
- Installation/ Inspection/ Maintenance/ Repair and Replacement of Heating Systems
- Hot water system Inspection/ Installation/ Repair/ Maintenance and replacement
- Ductless Air Conditioning
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A BBB Accredited Business since
BBB has determined that Exeter Fuel Co., Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Exeter Fuel Co., Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Rhode Island Department of Labor and Training
1511 Pontiac Avenue, Cranston RI 02920
Phone Number: 401-462-8000
Fax Number: 401-462-8872
The license number is 409.
Type of Entity
Business ManagementMs. Rosemarie Besson, Office Administrator & Manager
Number of Employees
OILS AIR CONDITIONING CONTRACTORS HEATING CONTRACTORS HEATING SPECIALTIES FUEL WATER HEATERS-REPAIRING DIESEL FUEL Fuel Dealers (NAICS: 454310)
Hours of Operation
|M||:||9:00 AM - 5:00 PM|
|T||:||9:00 AM - 5:00 PM|
|W||:||9:00 AM - 5:00 PM|
|Th||:||9:00 AM - 5:00 PM|
|F||:||9:00 AM - 5:00 PM|
Method(s) of PaymentCash
Industry Tips27 Questions For Home Owners Heating Contractor - 5 Tips - Video Heating Contractors Hiring an Air Conditioning Contractor Hiring an Oil Supplier Hiring an Oil Supplier - 5 Tips - Video Read Before You Sign
335 Nooseneck Hill Rd Unit B
Exeter, RI 02822 (401) 392-0457 (800) 286-0031 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (800) 286-0031(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: We wanted to express our frustration with the service we received on 10/11/11. After taking several months to finally get an appointment to fix our furnace, we were extremely disappointed when we came home to survey the repairs. We have been customers since 2008 and since that time, no trucks have ever driven on our lawn. We are not sure why they decided to drive on our property for this repair, but the heavy truck caused large tire grooves that needed to be repaired. Also, there was a large amount of sediment left on our basement floor from the repair. There was a large bucket near the furnace that could’ve been used to properly dispose of the sediment. We deducted the amount to repair the damage from our last bill and have canceled our contract with your company.
Better Business Bureau:
When we called to get a quote for the repair of the coil & heater shortly after the June 9th visit, it took Exeter Fuel a while to prepare the quote. We were very certain we needed to get it repaired. June – October is a very long time to have a problem with a furnace.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.