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Exeter Fuel Co., Inc.

Phone: (401) 392-0457 Fax: (401) 329-0459 View Additional Phone Numbers 335 Nooseneck Hill Rd Unit B, Exeter, RI 02822 http://www.exeterfuel.com

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Description

Exeter Fuel is a family-owned and operated full-service home and business heating oil dealer. This company is dedicated to providing the most complete range of services, coupled with reliability and courtesy. Exeter Fuel customers enjoy the security of a reliable heating service available 24 hours/day. Exeter Fuel accepts various fuel assistance programs along with major credit cards. Services available include but, are not limited to:
- Heating Oil and other fuels
- Installation/ Inspection/ Maintenance/ Repair and Replacement of Heating Systems
- Hot water system Inspection/ Installation/ Repair/ Maintenance and replacement
- Ductless Air Conditioning

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Exeter Fuel Co., Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Exeter Fuel Co., Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Exeter Fuel Co., Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: April 03, 2008 Business started: 01/01/1987 in RI Business incorporated: 04/06/1987 in RI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Rhode Island Department of Labor and Training
1511 Pontiac Avenue, Cranston RI 02920
http://www.dlt.ri.gov/jobseeker
Phone Number: 401-462-8000
Fax Number: 401-462-8872
mmadonna@dlt.ri.gov
The license number is 409.

Type of Entity

Corporation

Business Management
Ms. Rosemarie Besson, Office Administrator & Manager
Contact Information
Principal: Ms. Rosemarie Besson, Office Administrator & Manager
Number of Employees

10

Business Category

OILS AIR CONDITIONING CONTRACTORS HEATING CONTRACTORS HEATING SPECIALTIES FUEL WATER HEATERS-REPAIRING DIESEL FUEL Fuel Dealers (NAICS: 454310)

Hours of Operation
M: 9:00 AM - 5:00 PM
T: 9:00 AM - 5:00 PM
W: 9:00 AM - 5:00 PM
Th: 9:00 AM - 5:00 PM
F: 9:00 AM - 5:00 PM
S: Closed
Su: Closed
Method(s) of Payment
Cash
Check
Discover Card
MasterCard
Visa
Industry Tips
27 Questions For Home Owners Heating Contractor - 5 Tips - Video Heating Contractors Hiring an Air Conditioning Contractor Hiring an Oil Supplier Hiring an Oil Supplier - 5 Tips - Video Read Before You Sign

Additional Locations

  • 335 Nooseneck Hill Rd Unit B

    Exeter, RI 02822 (401) 392-0457 (800) 286-0031

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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Additional Phone Numbers

  • (800) 286-0031(Phone)
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Complaint Detail(s)

12/7/2011 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We wanted to express our frustration with the service we received on 10/11/11. After taking several months to finally get an appointment to fix our furnace, we were extremely disappointed when we came home to survey the repairs. We have been customers since 2008 and since that time, no trucks have ever driven on our lawn. We are not sure why they decided to drive on our property for this repair, but the heavy truck caused large tire grooves that needed to be repaired. Also, there was a large amount of sediment left on our basement floor from the repair. There was a large bucket near the furnace that could’ve been used to properly dispose of the sediment. We deducted the amount to repair the damage from our last bill and have canceled our contract with your company.

Business Response: Good Day,

I am responding to Complaint #8825495.................

#1 - 1st call was on June 9th to look at problem. Diagnosed either new  Water Coil or Indirect Hot Water Heater. Customer unsure. Documents attached

#2 - 2nd call, Quote was prepared for Hot Water Coil and leaky copper pipes. Job was completed on 10/11/11 but wasn't able to return to pick up speedy dry used to absorb muddy water coming out at the time of job replacing coil. Speedy dry was contained in one spot in front of boiler. Customer refused us to return and clean up. Documents attached.

#3 - Customer says trucks had driven on lawn. It was a van. Before driving on lawn pictures were taken to show condition of  the lawn. Pictures attached. Reasoning for driving on lawn was due to the distance between the driveway and basement....around 100ft to basement to carry in parts and tools. Pictures attached

#4. Please note pictures #10, 11, & 13 are of dogs fecal releases around work area. Dogs are kept in basement. Technician had to work in unsanitary conditions but did not complain.

#5 - Please note pictures #8, 9, 22, 24, 27 is where Van drove on lawn. Remaining lawn pictures are of existing conditions.

#6 - Pictures are documented to show condition of the property upon arrival.


********* ************  ****** ************* ****** **** ******* ******* ** ***** ************ ****************** **********************

Consumer Response:

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 8825495.

When we called to get a quote for the repair of the coil & heater shortly after the June 9th visit, it took Exeter Fuel a while to prepare the quote.  We were very certain we needed to get it repaired.  June – October is a very long time to have a problem with a furnace. 

To us, the homeowners, the job was not complete if a large mess was left in our basement.  Again, it could’ve been contained in a bucket which was located right next to the furnace. We are confused on how the job was completed if the servicemen would need to return to clean up.  Obviously the job was not complete if they needed to return.  They didn’t call us to inform us of the mess or the need to return.  

We, the homeowners, should’ve been consulted prior to driving on the lawn.  Again, of all the repairs & service we have had in the past, nobody has ever driven on our property.  If it was never an issue in the past to walk 100 ft, why would it suddenly be an issue on October 11?  

Regards,

**** *******


 

 

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.