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Find a Location

Desrochers Oil Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Desrochers Oil Inc.

      64 Mountain Road Biddeford, ME 04005-9467

    • Desrochers Oil Inc.

      PO Box 184 Biddeford, ME 04005-0184

    Business ProfileforDesrochers Oil Inc.

    Fuel Oil
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Desrochers Oil, Inc. specializes in Oil and K1 delivery to residential and commercial properties. The company offers scheduled delivery service to Biddeford and surrounding towns.

    Business Details

    This is a multi-location business.

    Find a Location

    Desrochers Oil Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Desrochers Oil Inc.

        64 Mountain Road Biddeford, ME 04005-9467

      • Desrochers Oil Inc.

        PO Box 184 Biddeford, ME 04005-0184

      Location of This Business
      64 Mountain Road, Biddeford, ME 04005-9467
      BBB File Opened:
      3/15/2012
      Years in Business:
      64
      Business Started:
      1/1/1960
      Business Incorporated:
      1/12/1998
      Type of Entity:
      Corporation
      Number of Employees:
      2
      Business Management
      • Mr. Shawn D. Desrochers, Owner
      Contact Information

      Principal

      • Mr. Shawn D. Desrochers, Owner

      Customer Contact

      • Mr. Shawn D. Desrochers, Owner

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/08/2023

      Complaint Type:
      Product Issues
      Status:
      Answered
      - Website advertised price per gallon AND receipt show correct price - Website order form AND amount charged to bank account don't match advertised price - Company advises you to use form on their website AND they are aware that you are charged more than the advertised price, and do NOT tell you this. - 12/5/22 charged ****** for 100 gallons which was ***** cents/gal vs advertised price of ***** cents/gal - 2/2/23 charged ****** for 100 gallons which was **** cents/gal vs advertised price of ***** cents/gal - 3/6/23 charged 37**** for 110 gallons which was 3.4 cents/gal vs advertised price of ***** cents/gal - When speaking with the owner regarding the issue, he replied, "It's only 10 cents", and "no one else has complained", and "there's nothing I can do about the website", and "I have to pay the credit card companies money with every credit card purchase", and he wouldn't refund my card or issue a credit to *** account. He told me he would leave a dollar at the office, if I wanted to come get it, but going forward I would now be aware that this is their process and no credit will be issued. He was rude, insulting, unwilling to listen in addition to being a thief.- For every customer that orders via the website, they take more money from your account than is due, and no disclosure or refund is available. Multiply this for every customer these 3 combined business service under Desrochers Oil ********************************* Credit should be issued for all deliveries ever overcharged to ALL.
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      A H

      1 star

      11/24/2021

      was charged for oil before delivery. Then they said they don't deliver to area and never gave me full refund of money charged.

      Desrochers Oil Inc. Response

      06/06/2023

      This gentleman ordered oil for ****, which is out of our delivery area.  The website clearly states, refunds will be minus the 3% for transaction fee.  The refund has been made minus the 3%.

      Local BBB

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