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BBB Accredited Business since

Broco Oil, Inc.

Additional Locations

Phone: (781) 246-1130 Fax: (781) 334-0095 View Additional Phone Numbers 80 New Salem Street, Wakefield, MA 01880 View Additional Email Addresses http://www.brocooil.com


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Description

Broco Oil, Inc. is an oil heating delivery company providing premium bioheat oil at discount prices, serving the North Shore and both Essex and Middlesex County areas. New customers are always welcomed.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Broco Oil, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Broco Oil, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Broco Oil, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 01, 2012 Business started: 09/20/2007 in MA Business started locally: 09/20/2007 Business incorporated 09/20/2007 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Executive Office of Public Safety and Security
One Ashburton Place, Boston MA 02108
http://www.state.ma.us/eops
Phone Number: (617) 727-7775 or TTY: (617) 727-6618
Fax Number: 617-727-4764
DPSInfo@state.ma.us
The number is BU-015418.

Type of Entity

Corporation

Business Management
Ms. Angela Brown, Office Manager Mr. Bobby Brown, President
Contact Information
Principal: Ms. Angela Brown, Office Manager
Number of Employees

10

Business Category

FUEL FURNACES-HEATING FURNACE CLEANING WATER HEATERS-REPAIRING OIL BURNERS-SERVICING PETROLEUM OILS-PETROLEUM OILS Fuel Dealers (NAICS: 454310)

Method(s) of Payment
Cash
Money Order
Bank Check
Personal Check
Visa
MasterCard
American Express
Discover
Industry Tips
Hiring an Oil Supplier Hiring an Oil Supplier - 5 Tips - Video

Additional Locations

  • 80 New Salem Street

    Wakefield, MA 01880 (781) 246-1130 (781) 334-4410

  • PO Box 311

    Wakefield, MA 01880

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/20/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: An oil delivery was made to my rental property that was not ordered. The company wants the oil to be paid for. They are now coming to siphon it out of the tank but I have been warned that that can create environmental issues and/or damaged equipment. The company continues to relate many different versions about what happened and that the oil was ordered by me even though I have a recorded voice mail admitting it was a mistake on their part. They refuse to take responsibility for what happened. I want the record cleared.

Desired Settlement: The company apologizes for the stress they have caused and either leave the oil and take the loss or else come and retrieve the oil with a stipulation that they will cover any damages that may occur.

Business Response: Complaint was resolved through a phone call.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Broco Oil, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)