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BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Bourne's delivers bioheat fuel oil, propane, kerosene, biodiesel and wood pellets to the community along with dedicated, exceptional service, equipment sales, installation and maintenance with greener, more efficient choices.
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A BBB Accredited Business since
BBB has determined that Bourne's Energy meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Bourne's Energy include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Lori Barkyoumb, Marketing Director
Number of Employees
FUEL WOOD PRODUCTS PLUMBING CONTRACTORS-COMMERCIAL PLUMBING CONTRACTORS-RESIDENTIAL PLUMBING CONTRACTORS-RESIDENTIAL & COMMERCIAL GAS-PROPANE FUEL - BIOFUELS DIESEL FUEL AIR CONDITIONING & HEATING CONTRACTORS - RESIDENTIAL HEATING EQUIP. & SYSTEMS HEATING CONTRACTORS Air-Conditioning and Warm Air Heating Equipment and Commercial and Industrial Refrigeration Equipment Manufacturing (NAICS: 333415)
Service AreaBourne's Energy provides their services in ADDISON County VT, CALEDONIA County VT, CHITTENDEN County VT, ESSEX County VT, FRANKLIN County VT, GRAND ISLE County VT, LAMOILLE County VT, ORANGE County VT, ORLEANS County VT, WASHINGTON County VT.
Alternate Business NamesBourne's Inc.
Industry Tips27 Questions For Home Owners Buying a Swimming Pool Finding a Reliable Plumber - 5 Tips - Video Heating Contractor - 5 Tips - Video Heating Contractors Hiring a Plumber Hiring an Air Conditioning Contractor Read Before You Sign
10 Canada Street
Swanton, VT 05488 (802) 868-6221 Directions
17 North Main Street
Waterbury, VT 05676 (802) 244-8667 Directions
366 East Montpelier Road
Montpelier, VT 05602 (802) 223-0902 Directions
4477 Main Street
Waitsfield, VT 05673 (802) 496-3010 Directions
72 Lower Main Street
Morristown, VT 05661 (802) 888-2611 (800) 326-8763 Directions
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Additional Phone Numbers
- (802) 888-2611(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Read Complaint Details
Complaint: On February 22, 2013 I canceled my contract with Bourne's Energy in-person at their Waitsfield, VT location with their office manager, Shelly, and requested they cease service. Bourne's Energy failed to do as I requested and delivered 200.8 gallons of heating oil at a higher than previously contracted price. I have attempted many times to resolve the issue and find a way to return the heating oil. But, instead Bourne's Energy has failed to act in good faith and has charged me multiple finance charges and failed to return phone calls or emails regarding the issue. As of 11/01/2013 the charges were 1045.92 for account # ******.
Desired Settlement: I refuse to pay for heating oil that I never ordered or agreed to paying for and want them to either take their oil back or I intend to take them to court.
Upon receiving this complaint, the notes on the ****** ********* account were pulled and we learned that we had indeed made a fuel delivery after his pre-buy price had passed as he was on auto-delivery.
The response by Bourne's Energy fails to take responsibility for their own actions and perpetuates lies, additionally, this response shows further intention to manipulate the truth and bully me as a former customer.
P.S. As you can see from the attachments the finance fees were never waived. Nor was there any explanation of the bill from 11-18-2013 given to me (and it accompanied another bill with additional finance charges), after requesting one from ******* ******* via email.
****** ******* *******************>Jan 10, 2014 to ****** *********
We must say we are a bit taken aback by this situation and it's unnecessary escalation to the prospect of court.
This continues to escalate due to Bourne's Energy continuing to lie to the BBB. We had reached a tentative agreement regarding the pump-out (per our email exchanges), where I had suggested April 2014 would give me the time needed to find a suitable technician to supervise their pumping-out the fuel. But, due to Bourne's Energy lying to the BBB, they had exhausted my trust, and I insisted on a technician to supervise their pumping-out 200.8 gallons of fuel to ensure it was done safely and accurately. They have instead refused to negotiate in good faith and have continued to lie to the BBB. I have pasted the latest emails below, indicating that Peter Bourne would contact me today. And insist that they do so by email. I want the fuel pumped-out, I want it supervised by a technician of my choosing, I want Bourne's Energy to cover all related costs, and I want a formal letter of apology. That is all I am asking. If this continues I will insist they pay for the related court costs in addition to a public apology. I have already suggested we use a court mediator to resolve this escalating situation.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.