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Eastern Massachusetts, Maine, Rhode Island and Vermont

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Description

Bourne's delivers bioheat fuel oil, propane, kerosene, biodiesel and wood pellets to the community along with dedicated, exceptional service, equipment sales, installation and maintenance with greener, more efficient choices.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Bourne's Energy meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Bourne's Energy include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Bourne's Energy
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: February 20, 2008 Business started: 01/01/1947 in VT Business incorporated: 07/16/1965 in VT
Type of Entity

Corporation

Business Management
Ms. Lori Barkyoumb, Marketing Director
Contact Information
Principal: Ms. Lori Barkyoumb, Marketing Director
Number of Employees

75

Business Category

FUEL WOOD PRODUCTS PLUMBING CONTRACTORS-COMMERCIAL PLUMBING CONTRACTORS-RESIDENTIAL PLUMBING CONTRACTORS-RESIDENTIAL & COMMERCIAL GAS-PROPANE FUEL - BIOFUELS DIESEL FUEL AIR CONDITIONING & HEATING CONTRACTORS - RESIDENTIAL HEATING EQUIP. & SYSTEMS HEATING CONTRACTORS Air-Conditioning and Warm Air Heating Equipment and Commercial and Industrial Refrigeration Equipment Manufacturing (NAICS: 333415)

Service Area
Bourne's Energy provides their services in ADDISON County VT, CALEDONIA County VT, CHITTENDEN County VT, ESSEX County VT, FRANKLIN County VT, GRAND ISLE County VT, LAMOILLE County VT, ORANGE County VT, ORLEANS County VT, WASHINGTON County VT.
Alternate Business Names
Bourne's Inc.
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Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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