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BBB Accredited Business since

Barbary Coast Fuel Corp.

Phone: (617) 561-6392 Fax: (617) 418-5673 183 Orient Ave, Boston, MA 02128 http://www.trustthisbiz.com/barbary_coast_fuel


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Description

Barbary Coast Fuel Corp. specializes in home heating oil delivery, installation, service, and repair of oil burners and oil tanks.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Barbary Coast Fuel Corp. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Barbary Coast Fuel Corp. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Barbary Coast Fuel Corp.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

BBB file opened: September 01, 2005 Business started: 01/01/1985 in MA Business incorporated 07/01/1997 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Executive Office of Public Safety and Security
One Ashburton Place, Boston MA 02108
http://www.mass.gov/eopss/
Phone Number: (617) 727-7775 or TTY: (617) 727-6618
Fax Number: 617-727-4764
DPSInfo@state.ma.us
The number is BU-030966.

Type of Entity

Corporation

Business Management
Ms. Barbara Prader, President
Contact Information
Principal: Ms. Barbara Prader, President
Number of Employees

9

Business Category

OILS OIL BURNERS-SERVICING OIL BURNERS-EQUIPMENT FUEL Fuel Dealers (NAICS: 454310)

Hours of Operation
M: 8:00 AM - 4:00 PM
T: 8:00 AM - 4:00 PM
W: 8:00 AM - 4:00 PM
Th: 8:00 AM - 4:00 PM
F: 8:00 AM - 4:00 PM
S: 8:00 AM - 3:00 PM
Su: Closed
Method(s) of Payment

Cash

Check

Service Area
Barbary Coast Fuel Corp. provides their services in MASSACHUSETTS.
Industry Tips
Hiring an Oil Supplier Hiring an Oil Supplier - 5 Tips - Video

Customer Review Rating plus BBB Rating Summary

Barbary Coast Fuel Corp. has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 183 Orient Ave

    Boston, MA 02128 (617) 561-6392

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/6/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have had Barbary Coast Fuel as the oil provider for many years. They are on contract to clean the burner every year and deliver fuel on a regular basis. This year, for the second year in a row, they have failed to provide that service. Both years, the oil tank was empty which caused a lack of hot water for the tenants. They also failed to maintain the regular burner service. I always pay for service/oil delivery immediately and expect the same consideration.The copany was called last night and we were told that a delivery could not be made until this morning. Today, after being told to fill he tank with only 100 gallons of oil, they filled it to capacity resulting in a bill for $809.03! And, there's still no hot water! When the tenant spoke to the woman at the company, she told her that the serviceman needed to get into the cellar to service the burner. However,the tenant was not informed of this when she called about the lack of oil last night. There was no one at home to let the serviceman in to get the hot water going because EVERYONE WAS AT WORK. Had we known that he had to get inside, arrangements would have been made to let him in. After calling again today at 4:00, the tenant was told that there was no one available to get the hot water going. As a result of the company's negligence again this year, the tenants have been without hot water for 2 days and there is a large oil bill.

Desired Settlement: A discount on the price of the oil that was delivered.

Business Response: BARBARY COAST FUEL CORP. *** ****** ****** **** ******* *** ** *** September 24, 2014 BBB of Eastern, MA RE: complaint #******** To Whom It May Concern: I Have received notification that a customer of Barbary Coast Fuel Corp., has filed a complaint with you This letter is to serve as our response to said complaint Customer ís on automatic delivery with our company and has been for many years, that being said, being on automatic means we the tank on each delivery. No notice was received to only, only put in 100 gallons, which being on automatic cannot be done, said deliveries have to be fills. Customer does not have a contract on the unit as she stated. Unit was cleaned on February 27, 214 and prior years the tenant was called to schedule appointments for cleanout, and our office was told tenant would check with the landlord and call us back. The tenant called on September 11, 2014 after 5:00 pm, at which time the office was closed, and the call was paged out to **** who is on call for the company 24/7. She called the tenant back and informed her the truck was done delivering and that a delivery could be made on September 12, 2014 in the morning. **** explained to the tenant that the office was informed a couple of years ago that the hot water did not run off the oil and that is why a delivery had not been done through the Summer months. Apparently that is no longer the case there and the office was not informed of that. Tenant was told that the unit would need to be primed, due to running out of oil, and that the driver would need access to the basement. When the driver put the oil in and went to the basement to prime the unit he found the door locked. The office tried calling the tenant but only got a voicemail. The tenant called back, after hours, and **** again called her back and informed her that the company was not on 24 hour call yet and that a serviceman was not on Standby but that she would a burner technician to send over. **** then got a servicemen from a different company to go over and prime the unit. The tenant was not without hot water for 2 days, as landlord stated, but for 24 hours. Landlord’s complaint states she would like a discount on the price of oil, which was already done at the time of her delivery. The price of oil on September 12, 2014 was $3.45 and the customer’s delivery was discounted to $3.35 which was marked on her delivery ticket. If You require any additional information please feel free to Contact me at my office. Thank you in advance for your cooperation in this matter. Sincerely, BARBARY COAST FUEL CORP., **** ** *******, President

Consumer Response: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below.  Regards, ****** ********  


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

2 Customer Reviews on Barbary Coast Fuel Corp.
Neutral Experience (0 reviews)
Negative Experience (0 reviews)
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