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Description

AL Prime Energy, Inc. sells gasoline, diesel fuel, and motor oil. Mechanical repairs are offered at some locations by independent mechanics.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that A.L. Prime Energy meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for A.L. Prime Energy include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on A.L. Prime Energy
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: December 29, 2003 Business started: 01/01/1991 in MA Business incorporated: 01/01/1991 in MA
Type of Entity

Corporation

Business Management
Mr. Nassar Buisier, President
Contact Information
Principal: Mr. Nassar Buisier, President
Number of Employees

120

Business Category

OILS GASOLINE-WHOLESALE AUTOMOBILE OIL & LUBE SERVICES TRUCKING-HEAVY HAULING TANKS-INSTALLATION & REMOVAL SERVICE STATIONS-GASOLINE & OIL Fuel Dealers (NAICS: 454310)

Alternate Business Names
AL Prime Energy Consultant, Inc.
Industry Tips
27 Questions For Home Owners Automobile Body Repairing & Painting Automobile Repair and Services Hiring an Oil Supplier Hiring an Oil Supplier - 5 Tips - Video Read Before You Sign

Additional Locations

  • 108 Cambridge Street (Rte 3A)

    Burlington, MA 01803

  • THIS LOCATION IS NOT BBB ACCREDITED

    1112 Main St

    Clinton, MA 01510

  • 117 Pleasant St

    Woburn, MA 01801

  • 1208 Boston Rd

    Haverhill, MA 01835

  • 124 Broad St

    Bridgewater, MA 02324

  • 1666 Main St

    Brockton, MA 02301

  • 17 Central St

    Byfield, MA 01922

  • 1725 Turnpike St

    North Andover, MA 01845

  • 175 Lafayette St

    Salem, MA 01970

  • 18 Lark Avenue

    Saugus, MA 01906

  • THIS LOCATION IS NOT BBB ACCREDITED

    194 Church St

    Whitinsville, MA 01588

  • THIS LOCATION IS NOT BBB ACCREDITED

    228 Main St

    Blackstone, MA 01504

  • THIS LOCATION IS NOT BBB ACCREDITED

    237 Lunenburg St

    Fitchburg, MA 01420

  • 306 Union St

    Randolph, MA 02368

  • 319 Salem St

    Wakefield, MA 01880

  • 327 Market St

    Rockland, MA 02370

  • 342 Main St

    Wilmington, MA 01887

  • 423 Boston St

    Lynn, MA 01905

  • THIS LOCATION IS NOT BBB ACCREDITED

    427 North Main Street

    Leominster, MA 01453

  • 49 Central St

    E Bridgewtr, MA 02333

  • 510 Main St

    Medford, MA 02155

  • THIS LOCATION IS NOT BBB ACCREDITED

    515 Main St

    Holden, MA 01520

  • 570 Montello St

    Brockton, MA 02301

  • 596 Hancock St

    Quincy, MA 02170

  • THIS LOCATION IS NOT BBB ACCREDITED

    619 Boston Rd

    Groton, MA 01450

  • 63 Elm street

    Amesbury, MA 01913

  • 655 Revere Beach Pkwy

    Revere, MA 02151

  • 7 Lord Square

    Ipswich, MA 01938

  • 700 Hancock St

    Quincy, MA 02170

  • 79 Temple St

    Whitman, MA 02382

  • 89 Holten St

    Danvers, MA 01923

  • 969 Western Ave

    Lynn, MA 01905

  • 1
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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Complaint Detail(s)

8/31/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The gas purchased at this location had water in it. It destroyed the fuel injectors and they had to replaced. The total cost of the cleaning of the gas tank and the fuel injectors was a little less than a 1000$.

Desired Settlement: I just need the repair costs to be refunded.

Business Response: BBB ofEastern Ma.                                    

August 20, 2013

The Customercontacted A.L Prime about this issue. The area manager was in contact with thecustomer and explained that Prime had no other issues at the location. If therewas water in the gas the car most likely would have to be towed. The Managerhad no answers that would satisfy the customer. The customer only wanted to be told is that he would be reimbursed. A.L.Prime takes pride in our fuel quality and stands behind it. It is at times possibleto have issues for different reasons; however, Prime cannot find evidence ofinferior Product and had no other complaints. The customer did state he willfile complaint with the BBB.

Sincerely;
A.L. PrimeEnergy Inc.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

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