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BBB Accredited Business since
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Reggie's Oil Co., Inc., doing business as Reggie's Oil Burner Service Company and Reggie's Oil Heating & Air Conditioning Service is engaged in the sale of home heating oil. The company also sells, installs and services oil burner and air conditioning equipment.
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A BBB Accredited Business since
BBB has determined that Reggie's Oil Company, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Reggie's Oil Company, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Boston MA 02116
Phone Number: (617) 973-8787/888-283-3757
Fax Number: (617) 973-8799
The license number is 10406.
Type of Entity
Business ManagementMr. Joseph P. Reggiannini, President
Number of Employees
OIL BURNERS-SERVICING AIR CONDITIONING EQUIPMENT & SYSTEMS-REPAIRING AIR CONDITIONING CONTRACTORS Plumbing and Heating Equipment and Supplies (Hydronics) Merchant Wholesalers (NAICS: 423720)
Method(s) of PaymentCash
Alternate Business NamesReggie's Oil Burner Service Company Reggie's Oil Heating & Air Conditioning Service
Industry Tips27 Questions For Home Owners Hiring an Air Conditioning Contractor Hiring an Oil Supplier Hiring an Oil Supplier - 5 Tips - Video Read Before You Sign
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Additional Email Addresses
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I had several bad experiances with Reggie's oil includeing, They didn't show up for my initial cleaning/oil delivery forceing me to take another day out of work for a second attempt, after appoligizeing and showing up the second time they left my home dirty with greasy fingerprints on the walls and muddy boot prints on the floor and damaged my thermostat. On 2/21/12 they toped off my tank wich was still half full chargeing me 4.02 per gallon wich at that time was about .30 per gallon higher then the average they also failed to give me a .15 per gallon credit on that delivery per our contract. I called to complain wich apparently led to a verbal cancelation of service. A few days later i recieved a bill of $445.22 wich they stated was a backcharge of credits they gave me as a new customer and to pay them back for my "free cleaning" wich they advertise as a $150 value but are chageing me $296.75 for. I called to complain about this bill and they stated that it is because i canceled before my year was up. I told them "well since my tank is now full and the heat is off for the season that they can consider me a customer untill 10/5/12 as i will not need a drop of oil by then anyway. He laughed at me and told me to file a complaint. I did not cancel with them in writting as per there contract so the bill should never have been issued anyway. I feel they breached there contarct through poor service and i am paid in full with them as far as i am concerned.
Desired Settlement: I would like a zero balance on my account as i am paid in full and to be let out of my contract. At the very least the unjust bill droped and continue there service untill 10/5/12 as per contract and to not have another delivery or service be made untill that time wich would also zero my balance and honor my contract.
In response to complaint: First appointment by owner of Company was missed due to his father being hospitalized unexpectedly. Owner did apologize and explain the situation (father did succumb to illness) client acknowledged and accepted apology and rescheduled for clean out to be done. Clean out was done accessing basement only, no requirement to go into living area's of home, this was the ONLY visit by a serviceman to home. There is no record of a call to complain about the work done in regards to cleanout or otherwise. Serviceperson states that he did not enter living areas of the home that it was not necessary when questioned.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.