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Best Bands

Phone: (800) 639-6380 284 Dynamite Hill Road, Hinesburg, VT 05461 View Additional Email Addresses http://www.bestbands.com

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Description

Best Bands, Inc. is an entertainment agency that coordinates and books live musicians that represent all genre's and styles of music including cutting-edge modern bands, classic wedding bands, and groups that offer a variety of song styles. The business books bands and DJs for weddings, parties, corporate events, Bar and Bat Mitzvahs, and any other special event.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Best Bands include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

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Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Best Bands
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: October 31, 2011 Business started: 01/01/1977 in VT Business incorporated: 02/04/2011 in VT
Type of Entity

Corporation

Business Management
Mr. Hans Jenny, President
Contact Information
Principal: Mr. Hans Jenny, President
Number of Employees

2

Business Category

MUSICIANS-LIVE BANDS ENTERTAINERS ENTERTAINMENT BUREAUS MUSICIANS DISC JOCKEYS WEDDING SUPPLIES & SERVICES EVENT SUPPLIES & SERVICES

Hours of Operation
M: 9:00 AM - 5:00 PM
T: 9:00 AM - 5:00 PM
W: 9:00 AM - 5:00 PM
Th: 9:00 AM - 5:00 PM
F: 9:00 AM - 5:00 PM
S: 9:00 AM - 5:00 PM
Method(s) of Payment
MasterCard
Visa
American Express
Discover
Cash
Checks
Service Area
Vermont, New Hampshire, Maine, Massachusetts, Rhode Island, Connecticut, New York, Pennsylvania, New Jersey, Delaware, Maryland, Washington, DC, Virginia
Alternate Business Names
Best Bands, Inc.
Industry Tips
Planning a Wedding Planning a Wedding - 5 Tips - Video

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    284 Dynamite Hill Road

    Hinesburg, VT 05461 (800) 639-6380

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Additional Email Addresses

  • - Communication/Mass Email
  • - eQuote
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Complaint Detail(s)

2/7/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The worst mistake by far was the error in introducing my husband and I (He skipped four people in the bridal party on the list I gave him) and introduced us while numerous members of our wedding party were still walking in. That did not look very good on our wedding video. He claimed that we owed him more money than the $900 we had already payed him which was written in our contract (He had brought somebody elses contract) then told me that I could just tip him instead since he was wrong about the money. Very unprofessional! He approached my wedding planner about how to do numerous things including The Anniversary Dance after we had discussed it on the phone the night before and he said no problem, hed done it before. I had emailed him a complete schedule of the night and he failed to do a number of things on the schedule (centerpiece game, anniversary dance, giving a shout out to relatives for traveling so far) I was obviously very busy as the bride especially as I had over 250 people there and I had to approach him each time we were about to do something (Toasts, Father/daughter Dance, Cake Cutting) and remind him of other things he needed to do (Dedicate a song to my mom, Say happy Birthday to my uncle) As a bride I should not have had to do all thatHe had it all written down in front of him. He had a list of my wedding party names in order (phonetically spelled out), a schedule for the night, and also a complete list of songs but he chose not to play a lot of our music and picked songs on his own. He even tried to play one song twice which shouldn't happen when he had a whole list of music that he was supposed to be playing. We could have just hooked up our own laptop to the speakers and it would have done a much better job without having to pay $900 (or more had we taken his word for it that we owed him more) and stress ourselves out on our big day. Needless to say we were not satisfied at all with his work ethic, professional demeanor, or the quality of work.

Desired Settlement: These business practices are wholly unprofessional and unacceptable and we feel that explaination/satisifaction be given to our issues.

Business Response: This complaint was handled directly with the client. Best Bands refunded **** ****** some monies, and he was happy with our solution to the problem.
**** *****

Consumer Response: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns.



BBB's Final Determination: Consumer accepted resolution offered by the business.