Are You the Business Owner of Vermont Moving & Storage, Inc. ?
If yes, click here to login.
1 of 1 images | See All Images >>
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Vermont Moving & Storage, Inc. provides local and long distance moving and packing services.
Request a Quote
A BBB Accredited Business since
BBB has determined that Vermont Moving & Storage, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Vermont Moving & Storage, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Federal Motor Carrier Safety Administration
87 State Street, Room 305, PO Box 338, Montpelier VT 05601
Phone Number: (802) 828-4480
Fax Number: (802) 828-4581
The license number is 590583.
United States Department of Transportation
1200 New Jersey Ave, SE, Washington DC 20590
Phone Number: 202-366-4000 / TTY = 1-800-877-8339
The license number is US DOT #1596307.
Type of Entity
Business ManagementMr. Robert Morway, President Ms. Jennifer Morway, Vice President
Number of Employees
MOVERS PACKING & CRATING SERVICE STORAGE-HOUSEHOLD & COMMERCIAL MOVERS-INTRASTATE MOVERS-INTERSTATE Used Household and Office Goods Moving (NAICS: 484210)
Industry TipsHiring a Mover - 5 Tips - Video Moving Read Before You Sign
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
276 E Allen St Ste 6
Winooski, VT 05404 (802) 655-6683 (802) 527-8200 (802) 253-2220 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (802) 253-2220(Phone)
- (802) 527-8200(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I had scheduled the moving company to move my belongings on Nov 1, 2011. They could not give me a time estimate because they had a client before me in the morning. I said that was fine and explained that I would be at work about an hour away. I was told that I would be called when the workers began loading my van- which would give me well over an hours notice to leave work and meet them at my apartment. I was called at 12pm that day, by the movers who were AT my apartment. I was still at work, obviously, an hour drive away. I asked why they had not called me earlier and they said it was a misunderstanding. I called my landlord who came over to let them in, but the movers had gone to a local restaurant to eat. I arrived an hour later and they began moving my belongings. When they collected the bill, they said they were giving me a 45 minute "discount" to make up for the misunderstanding, which doesn't even factor in to my bill. They left at 1:45pm and charged me from 10am to 2:30 pm- including the time that they sat at a restaurant while I drove upset to meet them! I was uncomfortable arguing the price with the 3 men so I paid, hoping I could straighten out the overpricing later with management. It was a very stressful and uncomfortable situation. I contacted the business and spoke to the same person about my complaint that had said I would be called on the 1st, they said they would look into it and get back to me. Nobody called me back!
Desired Settlement: I would like a refund of $145 for the hour that the movers waited for me while I had to drive to meet them because that was NOT the service agreement. I tried to handle this directly with the business, but they did not respond.
Good morning *****,
Better Business Bureau:
BBB's Final Determination: Consumer accepted resolution offered by the business.