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BBB Accredited Business since
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Tobin & Sons Moving & Storage, Inc. offers moving, storage and warehousing services for residential, commercial and industrial customers. They also provide international relocation services. They are a full-service agent for Wheaton Van Lines.
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A BBB Accredited Business since
BBB has determined that Tobin & Sons Moving & Storage, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Tobin & Sons Moving & Storage, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Massachusetts Department of Telecommunications and Cable
1000 Washington Street suite 820, Boston MA 02118
Phone Number: 1-800-392-6066 or 617-305-3531 Main Office: (617) 305-3580
Fax Number: 617-988-8288
The number is 28069.
United States Department of Transportation
1200 New Jersey Ave, SE, Washington DC 20590
Phone Number: 202-366-4000 / TTY = 1-800-877-8339 or 855-368-4200
The number is 342626.
Type of Entity
Business ManagementMs. Catherine J. Tobin, President
Number of Employees
MOVERS BOXES-CORRUGATED & FIBER STORAGE-HOUSEHOLD & COMMERCIAL OFFICE RECORDS STORED MOVERS-INTRASTATE MOVERS-INTERSTATE Used Household and Office Goods Moving (NAICS: 484210)
Method(s) of PaymentCash
Personal Check- for local moves only
Business Check- for local moves only
Service AreaTobin & Sons Moving & Storage, Inc. provides their services in ALABAMA , ARIZONA , ARKANSAS , CALIFORNIA , COLORADO , CONNECTICUT , DELAWARE , DISTRICT OF COLUMBIA , FLORIDA , GEORGIA , IDAHO , ILLINOIS , INDIANA , IOWA , KANSAS , KENTUCKY , LOUISIANA , MAINE , MARYLAND , MASSACHUSETTS , MICHIGAN , MINNESOTA , MISSISSIPPI , MISSOURI , MONTANA , NEBRASKA , NEVADA , NEW HAMPSHIRE , NEW JERSEY , NEW MEXICO , NEW YORK , NORTH CAROLINA , NORTH DAKOTA , OHIO , OKLAHOMA , OREGON , PENNSYLVANIA , RHODE ISLAND , SOUTH CAROLINA , SOUTH DAKOTA , TENNESSEE , TEXAS , UTAH , VERMONT , VIRGINIA , WASHINGTON , WEST VIRGINIA , WISCONSIN & WYOMING.
Industry TipsHiring a Mover - 5 Tips - Video Moving
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
3A Summit Industrial Park
Peabody, MA 01960 Directions
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Additional Phone Numbers
- (978) 977-0807(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: After the original estimate, Tobin and Sons tacked on a $644.70 charge to my estimate for "Day Certain Load". I asked numerous times why this was added, but was never given an explanation. I spoke to someone at the national van line company (Bekins) who said this charge was not appropriate for the circumstances. I contacted Tobin & Sons numerous times requesting they remove the charge before the goods arrived and payment needed to be made. I was told that only the owner of the company could remove the charge and that he was on vacation until the day the goods would arrive, but he would contact me the following day to resolve this. They would not deliver my goods until the FULL amount was paid, including this charge, so I was forced o pay it. That was nearly a week ago. I have not heard from Mr. Tobin and all of my emails go unanswered. I can provide copies of my communication if needed.
Desired Settlement: I want Tobin & Sons to issue credit on my credit card for $644.70.
1. This Customer was provided an estimate with the Day Certain Load
Our salesman, xxxxxxxx, went out and met with xxxxxx and provided her and her mother, xxxxxxx, with an estimate for her move to CA. After the initial meeting with xxxxx,xxxxxx andxxxx only spoke with her mother xxxxxxxxgoing forward as she is the one who signed the relocation paperwork. This shipment was under 3,500Lbs and was picked up in *********, an area where a tractor trailer cannot fit and parking permits are needed. Day certain loading charges are a cost for small (under 3,500 Lbs) shipments that must be picked up on a certain day. Also where tractor trailers are not accessible, as in *********, and need parking permits. Permits must have a certain day pick up. This shipment weight was estimated at 2,500 Lbs. The city of ********* requires parking permits which can only be issued for one day, not multiple days. Additionally, xxxxxx apartment would not be ready until Sunday 1/19/14 and xxxxxxxrequested a delivery spread date span starting 1/20/14. Allowing the van line the required amount of transit days which brought us to a 1/10/14 pick up date and the permit to be booked for. The estimate was forwarded over to xxxxxxx and xxxxxxxwith these date spans as requested along with the day certain load charge. After Richard explained the DCL charge to xxxxxx by phone, this estimate was then signed and returned by xxxxxxxx, then booked in the van lines system. Due to bad
Customer Reviews Summary