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BBB Accredited Business since
Phone: (401) 722-9992 Fax: (401) 597-5842 View Additional Phone Numbers 376 Dry Bridge Road, Unit G1, North Kingstown, RI 02852
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MGM Moving & Storage, Inc. offers interstate and intrastate moving for residential, commercial and industrial customers. The company also offers storage. All storage areas are indoor and climate controlled.
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A BBB Accredited Business since
BBB has determined that MGM Moving & Storage meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for MGM Moving & Storage include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
United States Department of Transportation
1200 New Jersey Ave, SE, Washington DC 20590
Phone Number: 202-366-4000 / TTY = 1-800-877-8339
The license number is 1167091.
Type of Entity
Business ManagementMrs. Jeanne Walason, Owner Mr. Robert Walason, President & CEO
Number of Employees
MOVERS MOVERS-INTERSTATE MOVERS-INTRASTATE STORAGE-HOUSEHOLD & COMMERCIAL Used Household and Office Goods Moving (NAICS: 484210)
Hours of Operation
|M||:||8:00 AM - 5:00 PM|
|T||:||8:00 AM - 5:00 PM|
|W||:||8:00 AM - 5:00 PM|
|Th||:||8:00 AM - 5:00 PM|
|F||:||8:00 AM - 5:00 PM|
|S||:||8:00 AM - 5:00 PM|
|Su||:||8:00 AM - 5:00 PM|
Method(s) of PaymentVisa
Service AreaMGM Moving & Storage provides their services in ALABAMA , ALASKA , AMERICAN SAMOA , ARIZONA , ARKANSAS , CALIFORNIA , COLORADO , CONNECTICUT , DELAWARE , DISTRICT OF COLUMBIA , FLORIDA , GEORGIA , GUAM , HAWAII , IDAHO , ILLINOIS , INDIANA , IOWA , KANSAS , KENTUCKY , LOUISIANA , MAINE , MARYLAND , MASSACHUSETTS , MICHIGAN , MINNESOTA , MISSISSIPPI , MISSOURI , MONTANA , NEBRASKA , NEVADA , NEW HAMPSHIRE , NEW JERSEY , NEW MEXICO , NEW YORK , NORTH CAROLINA , NORTH DAKOTA , OHIO , OKLAHOMA , OREGON , PENNSYLVANIA , PUERTO RICO , RHODE ISLAND , SOUTH CAROLINA , SOUTH DAKOTA , TENNESSEE , TEXAS , UTAH , VERMONT , VIRGIN ISLANDS , VIRGINIA , WASHINGTON , WEST VIRGINIA , WISCONSIN & WYOMING.
Alternate Business NamesMGM Express Movers, Inc.
Industry TipsHiring a Mover - 5 Tips - Video Moving
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
376 Dry Bridge Road, Unit G1
North Kingstown, RI 02852 (401) 722-9992 Directions
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Additional Phone Numbers
- (401) 489-2629(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: *** was hired to move my personal belongs from ** to ** -mostly boxes and some furniture. The owners *** & ****** came to my house about 4 different times check ed everything and gave me a FLAT rate charge. When I was ready to move, he told me, he miss judged the amount quoted the 1st time- (I was 90% packed) I had more stuff than he thought- later he told me not to worry that he personally would do the move. When I arrived in ** a couple of wks later, due to a delay on the closing of my house, I found that some furniture was not delivered to my daughter’s garage. After 3 phone calls & messages- the owner *** told me, they had another delivery, ran out of room and my stuff was left at their locked warehouse to be delivered on the next trip.. 2 months later. I waited the 60 days and when I didn’t get any calls from the *** I started to get worried and call again- Finally he informed me – “the patio furniture was stolen out of their locked warehouse”. After numerous phone calls and emails, he reluctantly paid me a little over $100 dollars - my patio furniture was worth a lot more- tables, 6 chairs, lounge chair, umbrella. Because I was busy with my relocation, I had to accept the UNPROFESSIONAL job. I finally got a job and hired another professional moving co which allowed me to move the heavy boxes- The FRAGILE boxes were on the bottom, piled w. other heavy boxes on top, upside down, thorn, smashed and 1/2 of my stuff was broken. When they delivered the boxes to my daughter's garage** *** was nowhere in site – Only a truck driver and some” ***** ********* to unload the truck- I was never notified or authorized for my stuff to be kept at his warehouse. I’ve tried to contact *** regarding the add’l furniture missing and he told me- “Too late some time has passed” When he kept my furniture unauthorized for over 2months - During my phone calls with ***, regarding the missing patio furniture I asked numerous times…”What else did you leave behind, I can not get to the heavy boxes in the back to check” - He assured me the only furniture left behind was the patio furniture.. but once again, he lied- my bedroom chair was not delivered, another chair from the basement, etc. MGM Company should not be in business of moving people’s personal belongings- They’re not trustworthy, they very dishonest and stole my furniture. They should be liable for my personal belongings left behind at their warehouse and for the unprofessional manner they treated my boxes. I have pictures, even the 2nd moving Co. could not believe the terrible condition my boxes were delivered and they even said - “Moving Co.’s like this one give us a bad name”. I have pictures of the damaged boxes I’ve tried to reason w/ the owner Bod about the add’l missing furniture- he acknowledge more furniture left behind but doesn’t know what happened and too much time has passed. *** collects the customer's $ and totally disrespects their personal belongings - totally unprofessional. I’m notifying you because I don’t want another family to go thru the nightmare and loss that I suffered in the hands of MGM. They should not be in the business.
Desired Settlement: *** should not have the ** ****** - due to the poor service, lack of professionalism and total dishonesty by the actual owner **** *** should not be in the business of moving people's personal property due lack of disrespect for others. *** should be liable for the missing furniture kept unauthorized at their locked warehouse. and compensate me financially.
I am about to respond to your complaint one sentence at a time. Obviously when we spoke on the phone you did not understand what I explained to you.
Better Business Bureau:
[If you are rejecting the business's response please enter your rejection comments here.]
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.