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MGM Moving & Storage

Phone: (401) 722-9992 Fax: (401) 597-5842 View Additional Phone Numbers 376 Dry Bridge Road, Unit G1, North Kingstown, RI 02852 http://www.mgmmoving.com

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Description

MGM Moving & Storage, Inc. offers interstate and intrastate moving for residential, commercial and industrial customers. The company also offers storage. All storage areas are indoor and climate controlled.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that MGM Moving & Storage meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for MGM Moving & Storage include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on MGM Moving & Storage
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

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BBB file opened: December 13, 2002 Business started: 01/01/1992 in RI Business started locally: 01/01/1992 Business incorporated: 05/24/2001 in RI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

United States Department of Transportation
1200 New Jersey Ave, SE, Washington DC 20590
http://www.dot.gov/
Phone Number: 202-366-4000 / TTY = 1-800-877-8339
The license number is 1167091.

Type of Entity

Corporation

Business Management
Mrs. Jeanne Walason, Owner Mr. Robert Walason, President & CEO
Contact Information
Principal: Mrs. Jeanne Walason, Owner
Principal: Mr. Robert Walason, President & CEO
Number of Employees

6

Business Category

MOVERS MOVERS-INTERSTATE MOVERS-INTRASTATE STORAGE-HOUSEHOLD & COMMERCIAL Used Household and Office Goods Moving (NAICS: 484210)

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
S: 8:00 AM - 5:00 PM
Su: 8:00 AM - 5:00 PM
Method(s) of Payment
Visa
Mastercard
Discover
Check
Cash
Service Area
MGM Moving & Storage provides their services in ALABAMA , ALASKA , AMERICAN SAMOA , ARIZONA , ARKANSAS , CALIFORNIA , COLORADO , CONNECTICUT , DELAWARE , DISTRICT OF COLUMBIA , FLORIDA , GEORGIA , GUAM , HAWAII , IDAHO , ILLINOIS , INDIANA , IOWA , KANSAS , KENTUCKY , LOUISIANA , MAINE , MARYLAND , MASSACHUSETTS , MICHIGAN , MINNESOTA , MISSISSIPPI , MISSOURI , MONTANA , NEBRASKA , NEVADA , NEW HAMPSHIRE , NEW JERSEY , NEW MEXICO , NEW YORK , NORTH CAROLINA , NORTH DAKOTA , OHIO , OKLAHOMA , OREGON , PENNSYLVANIA , PUERTO RICO , RHODE ISLAND , SOUTH CAROLINA , SOUTH DAKOTA , TENNESSEE , TEXAS , UTAH , VERMONT , VIRGIN ISLANDS , VIRGINIA , WASHINGTON , WEST VIRGINIA , WISCONSIN & WYOMING.
Alternate Business Names
MGM Express Movers, Inc.
Industry Tips
Hiring a Mover - 5 Tips - Video Moving

Customer Review Rating plus BBB Rating Summary

MGM Moving & Storage has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 376 Dry Bridge Road, Unit G1

    North Kingstown, RI 02852 (401) 722-9992

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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Additional Phone Numbers

  • (401) 489-2629(Phone)
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Complaint Detail(s)

3/8/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: *** was hired to move my personal belongs from ** to ** -mostly boxes and some furniture. The owners *** & ****** came to my house about 4 different times check ed everything and gave me a FLAT rate charge. When I was ready to move, he told me, he miss judged the amount quoted the 1st time- (I was 90% packed) I had more stuff than he thought- later he told me not to worry that he personally would do the move. When I arrived in ** a couple of wks later, due to a delay on the closing of my house, I found that some furniture was not delivered to my daughter’s garage. After 3 phone calls & messages- the owner *** told me, they had another delivery, ran out of room and my stuff was left at their locked warehouse to be delivered on the next trip.. 2 months later. I waited the 60 days and when I didn’t get any calls from the *** I started to get worried and call again- Finally he informed me – “the patio furniture was stolen out of their locked warehouse”. After numerous phone calls and emails, he reluctantly paid me a little over $100 dollars - my patio furniture was worth a lot more- tables, 6 chairs, lounge chair, umbrella. Because I was busy with my relocation, I had to accept the UNPROFESSIONAL job. I finally got a job and hired another professional moving co which allowed me to move the heavy boxes- The FRAGILE boxes were on the bottom, piled w. other heavy boxes on top, upside down, thorn, smashed and 1/2 of my stuff was broken. When they delivered the boxes to my daughter's garage** *** was nowhere in site – Only a truck driver and some” ***** ********* to unload the truck- I was never notified or authorized for my stuff to be kept at his warehouse. I’ve tried to contact *** regarding the add’l furniture missing and he told me- “Too late some time has passed” When he kept my furniture unauthorized for over 2months - During my phone calls with ***, regarding the missing patio furniture I asked numerous times…”What else did you leave behind, I can not get to the heavy boxes in the back to check” - He assured me the only furniture left behind was the patio furniture.. but once again, he lied- my bedroom chair was not delivered, another chair from the basement, etc. MGM Company should not be in business of moving people’s personal belongings- They’re not trustworthy, they very dishonest and stole my furniture. They should be liable for my personal belongings left behind at their warehouse and for the unprofessional manner they treated my boxes. I have pictures, even the 2nd moving Co. could not believe the terrible condition my boxes were delivered and they even said - “Moving Co.’s like this one give us a bad name”. I have pictures of the damaged boxes I’ve tried to reason w/ the owner Bod about the add’l missing furniture- he acknowledge more furniture left behind but doesn’t know what happened and too much time has passed. *** collects the customer's $ and totally disrespects their personal belongings - totally unprofessional. I’m notifying you because I don’t want another family to go thru the nightmare and loss that I suffered in the hands of MGM. They should not be in the business.

Desired Settlement: *** should not have the ** ****** - due to the poor service, lack of professionalism and total dishonesty by the actual owner **** *** should not be in the business of moving people's personal property due lack of disrespect for others. *** should be liable for the missing furniture kept unauthorized at their locked warehouse. and compensate me financially.

Business Response: I am about to respond to your complaint one sentence at a time. Obviously when we spoke on the phone you did not understand what I explained to you.

To begin, you said that MGM gave you a flat rate for your move and we were there 4 times between January 12, 2011 and the exact pick up date of May 28, 2011, this is wrong. I was there three times. Once for the first initial estimate in Jan. 2011. Again a month later because you needed materials and I gave them to you at no charge. You stated to me that the dining room set and the reclining sofa downstairs were sold on craigslist and a number of other items people were going to pick up. These items were not included in the estimate. You never showed me the patio set and grill on the deck in the backyard. Over the period of the 4 months you accumulated and purchased an extra ***** lbs of goods. When I told you this the 3rd time I arrived to bring even more boxes you said it wasn't that much more and that "you gave me a flat rate" meaning adding extra goods doesn't matter.   Never once did you tell me that the HUGE boxes in the basement were in fact filled with a ceramic collection. You claimed the boxes were just household goods. AS far as having another delivery when we did arrive, I had to cancel that and give it to another carrier because the amount of goods you had upon the pick up arrival more than filled my ****** lb truck. Mind you, you were estimated around ***** ***. The boxes in the basement could not be carried by a single mover each box required 2 men to carry it. You completely filled our truck.  The fact is the 3rd time I came I noticed so much more goods that you wanted to take and told you that it would be an extra *****  At that point you still had plenty of time to find another mover if you wanted. I think you knew you were not able to find someone to move your items for the amount I was charging you. The additional **** did not matter to you as you knew any other mover would have charged you closer to ****** as you had 8700 lbs when the truck was weighed.  Even though there was such a difference upon pick up you continued to add things and actually tried to get us to add the leather reclining sofa in the basement because the person on *********** who was supposed to buy it backed out. You claimed that the steel shelving in the basement was included when it wasn't. At this point it really didn't matter because you were treating us like it didn't matter how much was added because you had a flat rate. As far as your patio furniture that wasn't supposed to come, we did not have room inside the truck so it was strapped to the back of the truck because you asked us at the last minute if we could take it and I said why not we have taken everything else and I can strap it to the truck and try to re-pack the truck to make it fit and when I get back to ***** *******  The patio furniture could not fit in the truck. We could not even take hand trucks or dollies. They had to be left behind and the move had to be done by hand. In your complaint you said you sent me numerous emails regarding the patio set I never said this was stolen, what I said was you had .60 per lb per item and if I can't get the patio set to you within the next few months I will give you what it's worth in the weight according to the insurance you have taken. Because if you read the insurance form it states if any article is lost or damaged the movers liability is the acutal weight of the loss. Being that I could not get this patio set to you in ** I paid you the first check of *** for .60 per lb. I NEVER said it was stolen.  After 2 monts you called and I said I have nothing going to ** so I will send you the weight at .60 per lb which I thought based on it being a light illumination inexpensive set, the weight was around 50 lbs which equals *** but you said you thought it weighed more and was worth more. I know that it was not worth more than that so we sent the first check for *** it was cashed and then you called again and said you wanted more. At this point I just wanted to be done so I sent another *** which was also cashed and never heard back until now which is now another 8 months later.  But getting to the point of the ********* that you claim delivered your furniture, I was planning to do this delivery for you, but the boxes were so heavy that I needed to put 2 of my best men on the job and you claimed they are ************ There was two professinal MGM Movers who did this delivery, **** ******* for 10 years and the other **** ****** for * years. You would not know because you were not there at the delivery.  Again only the patio furniture was not delivered and you were overly compensated for that. Let me explain the very important part of this move you are missing, *** means Packed By Owner. This is law. When the customer packs their own goods in their own cartons, boxes, containers, it is solely the responsibility of the customer for what is in those containers. You packed everything over a 5 month period and we did not pack one box for you. You did a terrible job. You do not put ceramic pottery especially the amount you had into cardboard boxes of that size. What I do not see here is any complaint of broken goods. Just crushed boxes. That is not the fault of MGM that is the fault of the packer. Furthermore I would like to ask a direct question, over the last 8 months since the boxes were delivered have you obviously sorted through these boxes over that period, we are not at fault for anything here. WE treated this job professionally and properly. You stated to me that there were new movers coming to move you from NC to FL and they noticed the crushed boxes and complained to you. I feel that they are complaining because the boxes were not packed right in the first place. I am sure they cannot lift these boxes.  I believe you learned a lesson from this move and next time be honest with your mover and what the contents are in the boxes and try to do a more professional job packing or have the mover pack them for you.
Finally, I find this complaint to be a defamation of my character and my business which is a reputable business. In case you do not know I DO NOT HAVE any complaints against my company in fact what I do have is thousands of satisfied customers whom I get repeat business from year after year after year after year. Thank you.

Consumer Response:

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint * ********

[If you are rejecting the business's response please enter your rejection comments here.]

Regards,

****** ********

 

 

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.