BBB Business Review

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Consumer Complaints

This business is not BBB accredited.

Excellent Moving & Storage

(617) 926-2008

Customer Complaints Summary

17 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 12
Total Closed Complaints 17

Additional Complaint Information

According to BBB files this business has a pattern of complaints concerning inaccurate quotes of total costs and time frame of moving. Consumers state that the business gives a quote for a certain time period the move will take to complete, however the during the move, workers seem to work slowly on purpose and this extends the time period of the move resulting in charges nearly double the original quote from the business.  BBB complaints reflect delays in delivery of items stored by the business, as well as damaged or missing items. Claims submitted to the business by customers for damaged or missing items are denied by the business even when items were wrapped or packaged correctly.  Consumers are charged for packing materials not used during the move. Consumers indicate that they want full or partial refunds for excessive charges or compensation for items damaged or missing. On 12/17/2014 and 12/28/2014 BBB sent a written notice to Excellent Moving & Storage identifying the potential pattern of complaint with a request for a business response. As of 1/5/15 he business did not respond to BBB's request.



Industry Comparison | Chart

MOVERS , BOXES-CORRUGATED & FIBER , STORAGE-HOUSEHOLD & COMMERCIAL , MOVERS-INTRASTATE

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.