This business is not BBB accredited.Additional Locations
Phone: (617) 926-2008 10 BRIDGE ST, Watertown, MA 02472
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Excellent Moving & Storage, Inc. specializes in moving services within Massachusetts and from Massachusetts to all over the country. The company also offers packing services and, state of the art storage facility and packaging materials. The business states delivery is free of charge.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
On 08/19/2015 BBB wrote to Excellent Moving & Storage and asked the business to substantiate the following advertising claims:
use of Accredited Business sticker by non accredited business on company trucksBBB found that these claims were in violation of the BBB Code of Advertising regarding use of logo. As of 9/24/15
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Excellent Moving & Storage include:
- 2 complaint(s) filed against business that were not resolved
- Business has failed to resolve underlying cause(s) of a pattern of complaints
- Unauthorized use of BBB name or trademarks
Factors that raised the rating for Excellent Moving & Storage include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 11 complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||8|
|Total Closed Complaints||11|
Additional Complaint Information
According to BBB files this business has a pattern of complaints concerning inaccurate quotes of total costs and time frame of moving. Consumers state that the business gives a quote for a certain time period the move will take to complete, however the during the move, workers seem to work slowly on purpose and this extends the time period of the move resulting in charges nearly double the original quote from the business. BBB complaints reflect delays in delivery of items stored by the business, as well as damaged or missing items. Claims submitted to the business by customers for damaged or missing items are denied by the business even when items were wrapped or packaged correctly. Consumers are charged for packing materials not used during the move. Consumers indicate that they want full or partial refunds for excessive charges or compensation for items damaged or missing. On 12/17/2014 and 12/28/2014 BBB sent a written notice to Excellent Moving & Storage identifying the potential pattern of complaint with a request for a business response. As of 1/5/15 he business did not respond to BBB's request.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Massachusetts Department of Telecommunications and Cable
1000 Washington Street suite 820, Boston MA 02118
Phone Number: 1-800-392-6066 or 617-305-3531 Main Office: (617) 305-3580
Fax Number: 617-988-8288
The number is 31190.
Type of Entity
Business ManagementMr. David Nir, President Ms. Ori Twito, CEO
Number of Employees
MOVERS BOXES-CORRUGATED & FIBER STORAGE-HOUSEHOLD & COMMERCIAL MOVERS-INTRASTATE Used Household and Office Goods Moving (NAICS: 484210)
Products & Services
Excellent Moving & Storage offers the following product(s): Boxes of all sizes, Bubble wrap, Mattress cover, Shrink wrapp, Wrapping paper
Method(s) of PaymentVisa
Refund and Exchange PolicyThe business states they offer a 25% refund on boxes that you purchase from us and when you return them to our company in a reusable condition.
Service AreaExcellent Moving & Storage provides their services in MASSACHUSETTS.
BBB contacted the business via US mail on 1/6/2015 and 1/16/2015. Mail was not returned. BBB also emailed the business on 2/17/2015. As of 2/24/2015, the business has not responded to BBB’s request regarding ownership, operations, and copies of printed literature and contracts.
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Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview