BBB Business Review

This Business is not BBB accredited

Excellent Moving & Storage

Phone: (617) 926-2008 6 Dexter Avenue, Watertown, MA 02472


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Excellent Moving & Storage, Inc. offers moving services within Massachusetts and from Massachusetts to all over the country. The company also offers packing services and, state of the art storage facility and packaging materials. The business states delivery is free of charge.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Excellent Moving & Storage include:

  • 22 complaints filed against business
  • 2 complaints filed against business that were not resolved

Factors that raised the rating for Excellent Moving & Storage include:

  • Length of time business has been operating.
  • Response to 22 complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

22 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 1
Delivery Issues 4
Guarantee/Warranty Issues 0
Problems with Product/Service 15
Total Closed Complaints 22

Additional Complaint Information

According to BBB files this business has a pattern of complaint concerning underquoting of total costs and time frame of move as well as charges for packing materials not used. Consumers state that the business gives a quote for a certain time period the move will take to complete, however the during the move, workers seem to work slowly on purpose and this extends the time period of the move resulting in charges nearly double the original quote from the business. Delays in delivery of items stored by Excellent Moving & Storage as well as damaged or missing items. Claims submitted to the business by customers for damaged or missing items are denied  by the business even when items were  wrapped or packaged correctly. Consumers are charged for packing materials not used during the move. Consumers indicate that they want full or partial refunds for excessive charges or compensation for items damaged or missing. On 12/17 and 12/28/14 BBB sent a written notice to Excellent Moving & Storage identifying the potential pattern of complaint with a request for a business response. As of 1/5/15 he business did not respond to BBB's requestExcellent Moving & StorageExcellent Moving & Storage

Customer Reviews Summary Read customer reviews

16 Customer Reviews on Excellent Moving & Storage
Customer Experience Total Customer Reviews
Positive Experience 7
Neutral Experience 2
Negative Experience 7
Total Customer Reviews 16

Additional Information

BBB file opened: July 07, 2006 Business started: 01/04/2000 in MA Business incorporated: 11/25/2005 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Department of Telecommunications and Cable
1000 Washington Street, Boston MA 02118
Phone Number: 1-800-392-6066 or 617-305-3531
Fax Number: 617-988-8288
The number is 31190.

Type of Entity


Business Management
Ms. Ori Twito, President
Contact Information
Principal: Ms. Ori Twito, President
Number of Employees


Business Category


Products & Services

Excellent Moving & Storage offers the following product(s): Boxes of all sizes, Bubble wrap, Mattress cover, Shrink wrapp, Wrapping paper

Method(s) of Payment
American Express
Money Order
Refund and Exchange Policy
The business states they offer a 25% refund on boxes that you purchase from us and when you return them to our company in a reusable condition.
Service Area
Excellent Moving & Storage provides their services in MASSACHUSETTS.
Industry Tips
Hiring a Mover - 5 Tips - Video Moving

Customer Review Rating plus BBB Rating Summary

Excellent Moving & Storage has received 3 out of 5 stars based on 16 Customer Reviews and a BBB Rating of C+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips


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