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Phone: (207) 934-4874 Fax: (207) 934-1445 2 Seacliff Ave, Old Orchd Bch, ME 04064
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Sea Cliff House Motel offers ocean front rooms. Guests are provided with the use of a pool, hot tub and barbeque grills. The company was established in 1980 and incorporated in Maine in 1997. The company employs 3 people. Mr. Fran Pelletier and Mrs. Colleen Pelletier are the Owners of the company. Any questions or problems may be directed to the attention of Mr. Pelletier.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Sea Cliff House Motel include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Fran Pelletier, Owner
Number of Employees
Service AreaSea Cliff House Motel provides their services in MAINE.
Alternate Business NamesSea Cliff House, Inc.
Industry TipsTravel Agencies
THIS LOCATION IS NOT BBB ACCREDITED
2 Seacliff Ave
Old Orchd Bch, ME 04064 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
MY NAME IS VITO SIOUFAS. ME AND MY FAMILY VACATION EVERY YEAR AT OLD ORCHARD BEACH, WE LOVE IT. THIS YEAR I STAYED AT THE SEA CLIFF MOTEL.. I WAS THERE FROM JULY 15 TO JULY 19. I HAD NO PROBLEM WITH THE MOTEL, IT WAS QUIET AND THE POOL WAS GREAT. THE ONLY COMPLANT I HAD IS THAT THEY WILL NOT RETURN MY 1OO DESPOSIT. THE REASON WAS THAT WE SMOKED IN THE ROOM. MY WIFE AND I
Desired Settlement: WANT MY 100 REFUNDED
Better Business Bureau,
We have a very strict
NO smoking policy for our rooms. There is also a sign in every room stating
there will be a $150 cleaning fee. The room they stayed in was clearly smoked
in. Our housekeeping as well as management checked that room. There were ashes
as well as cigarette wrappers in the room. We have a very reliable staff and
there is no question that there was evidence of smoking in the room. We have an
Here is our damage and theft policy from our website that every guest is aware of when they book the room:
Security Deposit: All reservations are subject to a minimum $100 damage and theft deposit. Assuming no policies are broken and there is nothing missing and no damage to the room this security deposit will be refunded within 24 hours of checkout.
Also included is a picture of the signs that are clearly posted in every room.
ALL PROBLEMS HAVE BEEN RESOLVED THANK YOU.. THE SEA CLIFF HAS RETURNED MY DEPOSIT...
BBB's Final Determination: Consumer accepted resolution offered by the business.
BBB Comments: The consumer indicated to BBB that the complaint was resolved.
Read Complaint Details
Complaint: Booked hotel for Aug 13th-Aug 15th. Had to change rooms on the 15th d/t availability. On the 15th deposited the keys for first room , aware that we could not get keys or check in for second room until 3pm(no problem). However, returned to the hotel during storm @ 9:15 pm to have no-one @ office let us in. Stayed @ the Office door for several minutes and left returning around 10pm to find that again there was no-one to give us key , we were locked out! Left facility and went to friends home and called the hotel and left message, did not receive call back until next morning. Hotel insisting that we are being charged for the night because there was an emergency number posted on the door...There is no emergency number posted on the computer site! There was never any-one that tolds us that we had to check in by 9pm nor again nothing written on web site or confirmation. I am disputing the one night charge, my Visa is aware of this. Charge $210.00
Desired Settlement: Refund the charge
Dear Sir/Madame: We are very sorry to hear of this complaint due to the following:
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved