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BBB Accredited Business since

Mount Battie Lodging Inc.

Phone: (207) 236-3870 Fax: (207) 230-0068 View Additional Phone Numbers 2158 Atlantic Hwy, Lincolnville, ME 04849 http://www.mountbattie.com


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Description

Mt. Battie Lodging Inc., also doing business as Mt. Battie Motel; offers accommodations for short or long term stays, wi-fi, continental breakfasts.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Mount Battie Lodging Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Mount Battie Lodging Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Mount Battie Lodging Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1985 Business started: 05/01/1978 in ME Business incorporated 01/10/2008 in ME
Type of Entity

Corporation

Business Management
Mr. Ed Acunto, General Manager Ms. Christine Smith, President
Contact Information
Principal: Mr. Ed Acunto, General Manager
Principal: Ms. Christine Smith, President
Number of Employees

2

Business Category

MOTELS HOTELS Hotels (except Casino Hotels) and Motels (NAICS: 721110)

Alternate Business Names
Mount Battie Motel
Industry Tips
Hotels Travel Agencies

Additional Locations

  • 2158 Atlantic Hwy

    Lincolnville, ME 04849

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/11/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: ** the motel owner, shared my private information such as name, residence, and financial information as well as the circumstances of my reservation/cancelation of reservation with other guests of the motel. While discussing my situation with other guests, disparaging things were said about me personally. He has called me at 930pm to harass me further in our dispute about the cancellation time frame and whether an amount is due to his business. He also went on to tell me of his discussions with other guests about my personal situation. PRIVATE INFORMATION SHOULD NEVER BE SHARED BY ANY BUSINESS OR MEDICAL FACILITY.

Desired Settlement: I want this owner to stop harassing me. We disagree on the time frame of the cancellation of my reservation. I have concerns that he is not keeping other guests personal information private as well as credit card information.

Business Response: The issue was the dates for the sailing were given the wrong dates. We require 7 days notice to cancel. I offered only charging one night instead of two for the cancel reservation. The original date was made June 15, 2015 and the consumer had called July 13th to cancel. The consumer had given me an ok to run the credit for the one night and I was not able to run the card. I tried to contact her for several days with no luck. I finally called from my cell phone and was able to reach the consumer. She was not interested in speaking with me. I did have a list of just names for the sailing group that was due to come in and that's how the other group member knew she was going to be coming. All other credit info is is always kept secure. 


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Mount Battie Lodging Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)