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This Business is not BBB accredited

1-800 East West Mortgage Company

Phone: (800) 327-8937 Fax: (508) 573-8326 View Additional Phone Numbers 171 Locke Drive, Marlborough, MA 01752 http://www.eastwestmortgage.com

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Description

1-800 East West Mortgage Company offers residential mortgage lending for the purchase or re-finance of residential real estate. Loan programs are offered for a variety of credit circumstances. In addition to conventional programs both FHA and VA options are available. 

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it is out of business.

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Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 2
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

1 Customer Review on 1-800 East West Mortgage Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

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BBB file opened: August 09, 2004 Business started: 01/01/1990 in MA Business incorporated: 01/01/1990 in MA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Rhode Island Department of Business Regulation
1511 Pontiac Avenue , Cranston RI 02920
http://www.dbr.state.ri.us/divisions/banking/
Phone Number: 401-462-9617
Fax Number: 401-462-9602
DBR.BankInquiry@dbr.ri.gov
The license number is 20001173LL.

Massachusetts Division of Banks
1000 Washington Street, 10th Floor, Boston MA 02118-6400
http://www.mass.gov/dob/
Phone Number: 617-956-1500
Fax Number: 617-956-1599
The license number is 2750.

Type of Entity

Corporation

Business Management
Mr. Mark Spencer, Senior Vice President Mr. Jeffrey Jones, Compliance Manager Mr. Michael Roy, Director of Corporate Compliance
Contact Information
Customer Contact: Mr. Jeffrey Jones, Compliance Manager
Customer Contact: Mr. Michael Roy, Director of Corporate Compliance
Principal: Mr. Mark Spencer, Senior Vice President
Number of Employees

35

Business Category

MORTGAGES-LENDER FINANCING BANKS Mortgage and Nonmortgage Loan Brokers (NAICS: 522310)

Products & Services

1-800 East West Mortgage Company offers the following product(s): FHA Mortgage, Residential Mortgage , VA Mortgage

Hours of Operation
M: 8:00 AM - 7:00 PM
T: 8:00 AM - 7:00 PM
W: 8:00 AM - 7:00 PM
Th: 8:00 AM - 7:00 PM
F: 8:00 AM - 7:00 PM
S: 10:00 AM - 3:00 PM
Su: 10:00 AM - 3:00 PM
Method(s) of Payment
Check

Visa

MasterCard

American Express

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Refund and Exchange Policy
The business states their refund policy is disclosed in writing prior to accepting any fee. A mortgage loan originator can answer any questions you may have about the refund policy. 
Service Area
1-800 East West Mortgage Company provides their services in COLORADO , CONNECTICUT , FLORIDA , INDIANA , MAINE , MASSACHUSETTS , NEW HAMPSHIRE , NEW YORK & PENNSYLVANIA.
Industry Tips
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Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

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We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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According to information in BBB files, this business is no longer in business.

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