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BBB Accredited Business since
Phone: (617) 395-5806 View Additional Phone Numbers 872 Massachusetts Ave Ste 2-2, Cambridge, MA 02139
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Thrive Boston Counseling; also doing business as Thrive Counseling LLC, provides mental health counseling, life coaching, and psychotherapy services to individuals, couples and families. We help clients with depression, anxiety, addictions, and other life issues.
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A BBB Accredited Business since
BBB has determined that Thriveworks meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Thriveworks include:
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Suite 5170, Boston MA 02116
Phone Number: (617) 973-8700
Fax Number: (617) 973-8799
The license number is 6934.
Type of Entity
Business ManagementDr. Anthony Centore , Director
Number of Employees
MENTAL HEALTH SERVICES LIFE COACH PSYCHOTHERAPISTS PSYCHOLOGISTS COUNSELORS-MARRIAGE, FAMILY, CHILD & INDIVIDUAL Offices of Physicians, Mental Health Specialists (NAICS: 621112)
Hours of Operation
|M||:||8:00 AM - 8:00 PM|
|T||:||8:00 AM - 8:00 PM|
|W||:||8:00 AM - 8:00 PM|
|Th||:||8:00 AM - 8:00 PM|
|F||:||8:00 AM - 8:00 PM|
|S||:||8:00 AM - 8:00 PM|
|Su||:||8:00 AM - 8:00 PM|
Alternate Business NamesThrive Boston Counseling Thrive Boston Counseling and Psychotherapy Thrive Boston Therapy Thrive Boston Therapy and Life Coaching
872 Massachusetts Ave Ste 2-2
Cambridge, MA 02139 (617) 395-5806 Directions
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Additional Phone Numbers
- (781) 894-2753 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: We tried to schedule several appointments with counselors at this business for couples counseling. We specifically requested a female counselor, and said we did not want the male counselor they offered. We were given an appointment with *** ******* ***********. The appointment was cancelled by phone as we walked in the building. Since the customer service rep indicated that it was the doctor's mistake she told us that the doctor herself would be calling to apologize and reschedule. She never did.
We tried to reschedule- they rescheduled us an appointment with the original male doctor,. We were not aware of this until we got there so we went to the appointment and tried though we were both really uncomfortable, and he was very professional. Additionally there was communication barrier with him due to language issues. We might have considering trying further with
Desired Settlement: I wished we would have gotten a sincere apology from the doctor, since this is supposed to be a professional therapeutic environment but we didn't. If possible I think they should take down their claim that the first appointment
To Whom it May Concern:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint.
BBB's Final Determination: Consumer accepted resolution offered by the business.