I am extremely disappointed in this practice - a practice which is specifically focused on treatment of individuals with various psychological/neurological/psychiatric challenges. Personally, I suffer from ****** ********** and ******* which is the reason that I was seeking support from this organization. Not only were the office staff consistently rude and dismissive of me each and every time I came into the office, the business/finance manager was blatantly MEAN and INFLEXIBLE.
This office does not assist with the authorization of services through your insurance company, so its up to you to do so. They also do absolutely NO MANAGEMENT or tracking of your authorizations and they expect all of their patients to track their own authorized visits. If you run out of authorized visits and the insurance does not pay, they cut off your service (regardless of medication and therapy needs) until you pay everything. They do not offer any support or assistance in dealing with the insurance company and basically tell you that its your responsibility and your problem.
When working with individuals who struggle with a variety of mental health issues and some with cognitive delays, this treatment is completely unacceptable and I'm appalled by it. Many of their patients likely have never dealt with insurance companies directly and they may struggle with understanding and managing these things with no guidance - especially when they are also facing negativity and rude behavior coming from those who should be helping them to get better.
I will never go back to this practice and I will consistently strongly recommend to anyone seeking therapy or medication management that they NOT SEEK IT HERE!
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
Was this review helpful to you?
3 people found this review helpful
1 person did not find this review helpful.