11/21/2013 I am extremely disappointed in this practice - a practice which is specifically focused on treatment of individuals with various psychological/neurological/psychiatric challenges. Personally, I suffer from ****** ********** and ******* which is the reason that I was seeking support from this organization. Not only were the office staff consistently rude and dismissive of me each and every time I came into the office, the business/finance manager was blatantly MEAN and INFLEXIBLE. This office does not assist with the authorization of services through your insurance company, so its up to you to do so. They also do absolutely NO MANAGEMENT or tracking of your authorizations and they expect all of their patients to track their own authorized visits. If you run out of authorized visits and the insurance does not pay, they cut off your service (regardless of medication and therapy needs) until you pay everything. They do not offer any support or assistance in dealing with the insurance company and basically tell you that its your responsibility and your problem. When working with individuals who struggle with a variety of mental health issues and some with cognitive delays, this treatment is completely unacceptable and I'm appalled by it. Many of their patients likely have never dealt with insurance companies directly and they may struggle with understanding and managing these things with no guidance - especially when they are also facing negativity and rude behavior coming from those who should be helping them to get better. I will never go back to this practice and I will consistently strongly recommend to anyone seeking therapy or medication management that they NOT SEEK IT HERE!
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by CML on 11/21/2013 | Submit a Customer Review
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3 people found this review helpful and 1 person did not find this review helpful.
11/21/2013 The therapists are wonderful - the front office staff are rude as ever and the business manager even called me randomly speaking so condescendingly about their concern of my outstanding $40 dollar bill that I was unaware of and paperwork I needed help with. They told me today that my account with them was teriminated even though I paid them back. The therapists are so unlucky to be managed by such rude and unprofessional staff. They act like since you're in therapy, you must not understand basic concepts. Plesse look into them
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by G. L. on 11/21/2013 | Submit a Customer Review
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4 people found this review helpful and 2 people did not find this review helpful.