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BBB Accredited Business since
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Home Care Services is a home medical equipment company. The company provides hospital beds, bath aids, oxygen, power wheel chairs, walk aids, medical and hospital equipment and supplies to people in need of home healthcare.
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A BBB Accredited Business since
BBB has determined that Home Care Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Home Care Services, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Jim Berryman, President Mrs. Sherry Berryman, Vice President
Number of Employees
MEDICAL EQUIPMENT & SUPPLIES HOSPITAL BEDS-RENTING WHEEL CHAIRS OXYGEN PRODUCING EQUIPMENT OXYGEN Medical, Dental, and Hospital Equipment and Supplies Merchant Wholesalers (NAICS: 423450)
Products & Services
Home Care Services, Inc. sells the following brand(s): Bard, Comfort Company, Drive, Golden, Hollister, Invacare, Jay, Joerns, Mason, Nova, Respironics, Sunrise, Tilite, Triquality, Tuffcare
Home Care Services, Inc. offers the following product(s): Bath Aids, Cushions, Hospital Beds, Incontinent Products, Ostomy, Urologicals, Walk Aids, Wheelchair
Method(s) of PaymentCash
Refund and Exchange PolicyThe business states they have a seven day return policy with items in packaging and original receipt. Bath aids are non-returnable, non-refundable
Service AreaHome Care Services, Inc. provides their services in MAINE.
Industry TipsMedical Alarms, Systems & Monitoring
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: When I picked up my walker in April 2014 (ordered 1/24/14), before taking it home, I asked what I would be responsible for, the woman went to look at some papers, came back and said, “No more than $25.00”. Because of this answer, I took the walker home. If I knew it would be more or the possibility of it being more out of pocket expense then I would have reconsidered accepting the walker and looked for a different option. They should’ve checked with both of my insurance carriers prior to giving me the item. I ordered in January-they had plenty of time to bill insurance.
Desired Settlement: To pay no more than I was quoted when I picked it up, $25.99
This client purchased a walker and had two separate insurances and unfortunately he had not met his deductible on either one which makes him responsible for payment. If he has any further complaints he can call Medicare and Harvard Pilgrim and they will fill him in on his insurance benefits. Unfortunately, we can’t control and individual’s insurance policy we are held responsible for knowing if we have met a deductible or not. I am sorry this individual does not want to take responsibility for his insurance issues but we have done nothing wrong.
Thank you for informing us of this issue, but as far as I am concerned the issue is closed.
Home Care Services
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved