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BBB Accredited Business since

Home Care Services, Inc.

Phone: (800) 498-4201 Fax: (207) 773-6140 650 Main St, S Portland, ME 04106


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Home Care Services is a home medical equipment company. The company provides hospital beds, bath aids, oxygen, power wheel chairs, walk aids, medical and hospital equipment and supplies to people in need of home healthcare.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Home Care Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Home Care Services, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Home Care Services, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 28, 2004 Business started: 01/01/1993 in ME Business incorporated: 08/09/1993 in ME
Type of Entity


Business Management
Mr. Jim Berryman, President Mrs. Sherry Berryman, Vice President
Contact Information
Principal: Mr. Jim Berryman, President
Customer Contact: Mrs. Sherry Berryman, Vice President
Number of Employees


Business Category


Products & Services

Home Care Services, Inc. sells the following brand(s): Bard, Comfort Company, Drive, Golden, Hollister, Invacare, Jay, Joerns, Mason, Nova, Respironics, Sunrise, Tilite, Triquality, Tuffcare

Home Care Services, Inc. offers the following product(s): Bath Aids, Cushions, Hospital Beds, Incontinent Products, Ostomy, Urologicals, Walk Aids, Wheelchair

Method(s) of Payment
Personal Check
Business Check
Cashiers Check
Money Order
Refund and Exchange Policy
The business states they have a seven day return policy with items in packaging and original receipt.  Bath aids are non-returnable, non-refundable    
Service Area
Home Care Services, Inc. provides their services in MAINE.
Industry Tips
Medical Alarms, Systems & Monitoring

Additional Locations


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Types of Complaints Handled by BBB

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  • Billing or Collection
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  • Guarantee or Warranty

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Complaint Detail(s)

8/11/2014 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: When I picked up my walker in April 2014 (ordered 1/24/14), before taking it home, I asked what I would be responsible for, the woman went to look at some papers, came back and said, “No more than $25.00”. Because of this answer, I took the walker home. If I knew it would be more or the possibility of it being more out of pocket expense then I would have reconsidered accepting the walker and looked for a different option. They should’ve checked with both of my insurance carriers prior to giving me the item. I ordered in January-they had plenty of time to bill insurance.

Desired Settlement: To pay no more than I was quoted when I picked it up, $25.99

Business Response:

 This client purchased a walker and had two separate insurances and unfortunately he had not met his deductible on either one which makes him responsible for payment.  If he has any further complaints he can call Medicare and Harvard Pilgrim and they will fill him in on his insurance benefits.  Unfortunately, we can’t control and individual’s insurance policy we are held responsible for knowing if we have met a deductible or not.  I am sorry this individual does not want to take responsibility for his insurance issues but we have done nothing wrong. 


Thank you for informing us of this issue, but as far as I am concerned the issue is closed.


Thank you

****** ********

Home Care Services

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved