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          Find a Location

          Constant Contact, Inc. has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileConstant Contact, Inc.

            Marketing Programs
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Current Alerts For This Business

            Special Notice:
            This business has additional information regarding one or more of the following; Accessibility, Brands Sold, Price Range, Delivery, Estimates, and up to 40 other things about this business. Read the information here.

            Additional business information

            See all additional business information

            Contact Information

            1601 Trapelo Rd Fl 3

            Waltham, MA 02451-7333

            Get Directions
            Visit Website
            (855) 783-2308

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            Customer Reviews

            1.2/5

            Average of 40 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            78 complaints closed in last 3 years

            37 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 11/12/2002

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Constant Contact is an email marketing service provider for small businesses and organizations. The business services include, but are not limited to email marketing and newsletters, event marketing, social media and online survey tools, and more.

            Products & Services

            Email Marketing, Event Marketing, Social Media, Online Survey, ecommerce, marketing automation, search engine marketing, website design

            Business Details

            This is a multi-location business.

            Find a Location

            Constant Contact, Inc. has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              1601 Trapelo Rd Fl 3, Waltham, MA 02451-7333
              BBB File Opened:
              11/12/2002
              Years in Business:
              29
              Business Started:
              1/1/1995
              Business Incorporated:
              7/25/2000
              Accredited Since:
              11/12/2002
              Type of Entity:
              Corporation
              Number of Employees:
              1000
              Business Management
              • Ms. Christine Daugaard, Customer Relations Supervisor
              Contact Information

              Principal

              • Ms. Christine Daugaard, Customer Relations Supervisor

              Customer Contact

              • Ms. Christine Daugaard, Customer Relations Supervisor
              Additional Contact Information

              Fax Numbers

              • (781) 472-8101
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              78 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/28/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              Subscription based service charged me for a full month of service on the last day of their billing cycle. Falsely told me I would have a 30 day money back guarantee, refused refund on day 30.
              Read More
              Read 77 More Complaints

              Customer Reviews

              40 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Danielle D

              04/10/2024

              Absolutely horrible company. Never in my life have I had such a terrible experience. I dont know how they have all these reviews and can still be accredited. They fraudulently stole 70$ out of my account after my account was canceled and refused twice to refund me. They took grocery money out of my account. I was kind and patient and waited for the refund, only to receive a letter that I wasnt being given the refund. I will tell EVERY business owner I know not to use this company until further notice. I wouldnt wish this level of fraudulence on ANYONE.They literally pulled my new card info from mastercard without my permission for a CLOSED ACCOUNT!!! Very sad company.
              Read 39 More Customer Reviews

              Local BBB

              Better Business Bureau in Eastern MA, ME, RI & VT

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

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