BBB Business Review
This Business is not BBB accredited
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Grapevinehill.com sells high end brand name footwear, hand and shoulder bags, and sunglasses.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Grapevinehill include:
- Length of time business has been operating.
- No complaints filed with BBB.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||0|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Business ManagementMr. Jonathan Kuhlmann, Managing Partner Mr. Michael Ray, Managing Partner Mr. Mark Ray, Vice President of Operations
Number of Employees
MAIL ORDER & CATALOG SHOPPING
Products & Services
Grapevinehill sells the following brand(s): A. Testoni, Ariat, Bearpaw, Bom, Donald J Pliner, Harley Davidson, John Varvatos, Kenneth Cole, Lucchese, Mezlan, Ralph Lauren, Taryn Rose, Timberland, UGG
Refund and Exchange PolicyThe Business states if you have any concerns or issues with your product, please feel free to contact us prior to returning your item(s). We welcome and encourage exchanges and will make every effort to help you find the right product. You have 30 days from time of purchase to return any item back to us for a refund or an exchange. All returns must be sent with a completed "Product Return & Exchange Form". Failure to include this completed form may delay or prevent us from properly processing your Return or Exchange request. Refunds that include shipping related charges are granted only on transactions where product is inspected by Grapevinehill, and is deemed defective or in error - return shipping refunds in these cases are limited to the standard ground rate for your items. PLEASE NOTE: We guarantee that we will send you the item that we describe, but we cannot guarantee exact fit. While we have a 99.99% accuracy rate, we acknowledge that mistakes can happen. If in fact there is an error with your order, we will rectify the situation as quickly as possible.
Alternate Business NamesGrapevinehill Footwear Grapevinehill Shoes Grapevinehill.com
Industry TipsBuying by Mail Mail Order and Catalog Shopping Shopping by Phone or Mail
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview