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BBB Business Review

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BBB Accredited Business since

Burns Tools

Phone: (800) 341-2200 Fax: (508) 677-1300 350 Mariano Bishop Blvd, Fall River, MA 02721 http://www.burnstools.com



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Description

Burns Power Tools specializes in the supplying of power tools, machinery, and related accessories to contractors and woodworkers. We also offer sharpening services and tool and machinery repair.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Burns Tools meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Burns Tools include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Burns Tools
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: May 31, 2006 Business started: 01/01/1934 in MA
Type of Entity

Corporation

Business Management
Mr. Jeff Burns, Vice President Mr. Zach Burns, Vice President of Marketing
Contact Information
Principal: Mr. Jeff Burns, Vice President
Customer Contact: Mr. Zach Burns, Vice President of Marketing
Number of Employees

18

Business Category

TOOLS MACHINE TOOLS HARDWARE-RETAIL CONTRACTORS EQUIPMENT & SUPPLIES-DEALERS & SERVICES WOODWORKING EQUIPMENT & SUPPLIES SHARPENING SERVICE WOODWORKING TOOLS - RETAIL CONSTRUCTION EQUIPMENT SALES / SERVICES TOOLS-HAND HARDWARE-BUILDERS MACHINERY-NEW SAWS-SHARPEN & REPAIR SAWS SAWMILL EQUIPMENT & SUPPLIES TOOLS-ELECTRIC TOOLS-CUTTING Construction and Mining (except Oil Well) Machinery and Equipment Merchant Wholesalers (NAICS: 423810)

Products & Services

Burns Tools sells the following brand(s): Amana Tool, Bench Dog Tools, Bosch Power Tools, CST Berger, David White, Delta Machinery, DeWalt Power Tools, Diamax, Dremel Power Tools, Dynabrade, Fall Tech, Famowood, FastCap, Fein Power Tools, Festool Power Tools, Fomo Products, Footprint Tools, Forrest Saw Blades, Freud, Gem Industries, Hitachi Power Tools, IDL Tools, Jet Machinery, Kreg Tool, Lamello Power Tools, Leatherman, Leica DISTO, Makita Power Tools, MAX USA, Metabo Power Tools, Milwaukee Power Tools, Occidental Leather, Panasonic Power Tools, PLS Pacific Laser Systems, Porter Cable, Powermatic Machinery, Ramset Fastening Systems, Reciprotools, Rockler, Rockwell, Sola Levels, Stanley Hand Tools, Worx Power Garden Tools

Burns Tools offers the following product(s): Abrasives & Pads , Air Tools & Nailers , Circular Saw Blades , Clamps & Vises , Clothing & Gear , Compressors , Contractor Supplies , Cordless Tools , Cutting Tools , Diamond Blades, Bits, Pads , Drilling & Boring Bits , Flooring Tools , Gas Powered Nailguns , Granite Cutting/Polishing , Hand Tools & Electronics , Industrial Supplies , Laser Levels , Machinery & Accessories , Power Tools & Accessories , Roofing Tools , Router Bits by Amana , Router Bits by Freud , Safety Products , Security Systems , Tool Belts & Bags , Tool Parts , Tool Storage , Trade Reference Books , Used Machinery , Wire Brushes

Method(s) of Payment
Visa
Mastercard
American Express
Discover
Check
Cash
Alternate Business Names
Burns Power Tools
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Customer Review Rating plus BBB Rating Summary

Burns Tools has received 4.7 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.