Our experience was very similar to the $1.00 buy out below. Our lease agreement called for a $1.00 buy out at the end of the lease. Though they were collecting our monthly payment via ACH direct from our account, they claimed a month later that the one $1.00 buy out could only be collected if we had send a written request for them to do so. This is contrary to what they had represented 4 year earlier. Because we had that date calendar, we send them a letter requesting the buy out option and they claim never receiving it. They then proceeded to Harassed us on daily basis wanting the equipment or to pay them 20% of the value, we have since turn it to an attorney to whom they are not responding and they are refusing to send us the title. They are the worst and most dishonest people I have ever dealt with. Do stay away from them.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
Comment from the Business
The Contract that Compass Container signed were very clear and the page that described the end of lease options was required to be signed and accepted by the customer. That being said we never like to have an unhappy custmer and we offered several compromises to the customer but received no response. We are still willing to work out some sort compromise with this customer in an effort to satisfy their concerns. We welcome the opportunity of working with them to accomplish this.
Was this review helpful to you?
3 people found this review helpful