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BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Concord Cookware offers just about everything that the novice cook or the professional chef may need or desire. With a wide variety of the finest North American and European cookware and kitchen tools, we truly are "A Hardware Store for the Kitchen."
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A BBB Accredited Business since
BBB has determined that Concord Cookware meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Concord Cookware include:
- Length of time business has been operating.
- No complaints filed with BBB.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||0|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Robert Prestidge, Owner
Number of Employees
KITCHEN ACCESSORIES CANDLES-RETAIL SPECIALTY FOODS POTTERY CUTLERY COOKING UTENSILS COFFEE CHINAWARE & GLASSWARE-RETAIL CAKE DECORATING EQUIPMENT & SUPPLIES APPLIANCES-SMALL-DEALERS Other Building Equipment Contractors (NAICS: 238290)
Hours of Operation
|M||:||10:00 AM - 5:00 PM|
|T||:||10:00 AM - 5:00 PM|
|W||:||10:00 AM - 5:00 PM|
|Th||:||10:00 AM - 5:00 PM|
|F||:||10:00 AM - 5:00 PM|
|S||:||10:00 AM - 5:30 PM|
|Su||:||10:00 AM - 5:30 PM|
Method(s) of PaymentVisa
Refund and Exchange PolicyThe company states they will happily provide a store credit slip for items returned with original packaging and receipt.
Service AreaConcord Cookware provides their services in CONNECTICUT , MAINE , MASSACHUSETTS , NEW HAMPSHIRE , RHODE ISLAND & VERMONT.
Alternate Business NamesYankee Voyager Ltd., Inc.
13 Walden Street
Concord, MA 01742 (978) 371-2286 (978) 371-2208 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (978) 371-2208(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.