BBB Business Review
BBB Accredited Business since
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Brent & Jess provides custom jewelry design services via both online shopping websites and their Maine gallery in Topsham, ME. Specializing in custom jewelry designs by Brent and Jessica Williams using 950 platinum, 950 palladium, sterling silver and golds of all karats and colors. Offering wedding or commitment bands, engagement rings, necklaces, and ring jewelry. International Shipping.
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A BBB Accredited Business since
BBB has determined that Brent & Jess, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Brent & Jess, LLC include:
- Length of time business has been operating
- No complaints filed with BBB
Industry Ratings Comparison
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||0|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Brent Williams, Owner Ms. Jessica Williams, Owner
Number of Employees
JEWELERS JEWELRY-RETAIL SILVERSMITHS & GOLDSMITHS ONLINE & INTERNET SHOPPING JEWELRY-REPAIRING JEWELRY-HAND WROUGHT JEWELRY ENGRAVERS JEWELRY DESIGNERS JEWELRY BUYERS JEWELRY APPRAISAL Jewelry Stores (NAICS: 448310)
Method(s) of PaymentVisa
Refund and Exchange PolicyThe Business states your item is custom made just for you, and we work hard to make sure you will love it when you open the box. We will do returns or exchanges if you find there is defect in craftsmanship. We are not responsible for items ruined by other forces! If your ring is run over by a car or lost at sea, etc., we are happy to make you another one at the current market price. For non custom work, you may return the item within 10 days.
Alternate Business NamesBrent Williams Designs Williams Goldsmiths
Industry TipsFive Steps to Building an E-Commerce Site - Video Jewelers and Jewelry Stores Online Shopping Online Shopping - 5 Tips - Video
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview