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Description

Brent & Jess provides custom jewelry design services via both online shopping websites and their Maine gallery in Topsham, ME. Specializing in custom jewelry designs by Brent and Jessica Williams using 950 platinum, 950 palladium, sterling silver and golds of all karats and colors. Offering wedding or commitment bands, engagement rings, necklaces, and ring jewelry. International Shipping.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Brent & Jess, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Brent & Jess, LLC include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Brent & Jess, LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

top
BBB file opened: September 09, 2011 Business started: 01/01/1997 in ME Business incorporated: 08/07/2012 in ME
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Brent Williams, Owner Ms. Jessica Williams, Owner
Contact Information
Principal: Mr. Brent Williams, Owner
Principal: Ms. Jessica Williams, Owner
Number of Employees

6

Business Category

JEWELERS JEWELRY-RETAIL SILVERSMITHS & GOLDSMITHS ONLINE & INTERNET SHOPPING JEWELRY-REPAIRING JEWELRY-HAND WROUGHT JEWELRY ENGRAVERS JEWELRY DESIGNERS JEWELRY BUYERS JEWELRY APPRAISAL Jewelry Stores (NAICS: 448310)

Method(s) of Payment
Visa
Mastercard
Discover
American Express
PayPal
Refund and Exchange Policy
The Business states your item is custom made just for you, and we work hard to make sure you will love it when you open the box. We will do returns or exchanges if you find there is defect in craftsmanship. We are not responsible for items ruined by other forces! If your ring is run over by a car or lost at sea, etc., we are happy to make you another one at the current market price. For non custom work, you may return the item within 10 days.
Alternate Business Names
Brent Williams Designs Williams Goldsmiths
Industry Tips
Five Steps to Building an E-Commerce Site - Video Jewelers and Jewelry Stores Online Shopping Online Shopping - 5 Tips - Video

Customer Review Rating plus BBB Rating Summary

Brent & Jess, LLC has received 4.4 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

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We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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