BBB Business Review
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BBB Accredited Business since
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Alex and Ani, LLC offers eco-friendly, positive energy products that adorn the body, enlighten the mind, and empower the spirit, designed by Carolyn Rafaelian and made in America. Rafaelian believes that every individual has a positive message to share with the world and by incorporating powerful symbolism and infusing(+) energy into each piece, Alex and Ani provides a vehicle for the wearer to express their individuality in an organic, spiritual way.
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A BBB Accredited Business since
BBB has determined that Alex and Ani, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Alex and Ani, LLC include:
- 209 complaint(s) filed against business
Factors that raised the rating for Alex and Ani, LLC include:
- Length of time business has been operating
- Response to 209 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Reviews are not used in the calculation of the BBB Rating.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||106|
|Total Closed Complaints||209|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||141|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Donna L Harmon, Corporate Paralegal
Number of Employees
JEWELRY-RETAIL PRECIOUS, SEMI-PRECIOUS & SYNTHETIC STONES JEWELRY-COSTUME HOME DÉCOR, ACCESSORIES & GIFTS - ONLINE RETAILER Jewelry, Watch, Precious Stone, and Precious Metal Merchant Wholesalers (NAICS: 423940)
Products & Services
Alex and Ani, LLC offers the following product(s): Earrings, Beauty, Bracelets, Candles, Necklaces, Rings, Small leather goods
Hours of Operation
|M||:||8:30 AM - 6:00 PM|
|T||:||8:30 AM - 6:00 PM|
|W||:||8:30 AM - 6:00 PM|
|Th||:||8:30 AM - 6:00 PM|
|F||:||8:30 AM - 6:00 PM|
|Hours above are for Alex and Ani's Headquarters Store Hours are Approximately 10:00-7:00 Sun-Wed|
Method(s) of PaymentVisa
Refund and Exchange PolicyThe business states if you are not completely satisfied with the energy of your purchase, it may be returned within 30 days of the order delivery date. The returned item must be unworn and accompanied by the attached UPC label. If the item is returned without the UPC label, a website merchandise credit will be issued. Returns must be shipped back with a Merchandise Return Label.
Please visit our Shipping and Returns page at www.alexandani.com to obtain a label.
All refunds will be credited for the original amount paid, less shipping fees, except in the case of a defective item or incorrect shipment. Website orders cannot be refunded in Alex and Ani retail stores; they may however, be exchanged in Alex and Ani retail stores for merchandise or in-store credit.
For additional information, please visit www.alexandani.com or contact Alex and Ani Customer Service at 1-800-725-7822.
Alex and Ani does not offer exchanges at this time.
Alternate Business NamesAlex and Ani
Industry TipsJewelers and Jewelry Stores
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview