BBB Business Review

BBB Accredited Business since

Alex and Ani, LLC

Phone: (800) 725-7822 2000 Chapel View Blvd, Cranston, RI 02920 http://www.alexandani.com View Additional Web Addresses

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Description

Alex and Ani, LLC offers eco-friendly, positive energy products that adorn the body, enlighten the mind, and empower the spirit, designed by Carolyn Rafaelian and made in America. Rafaelian believes that every individual has a positive message to share with the world and by incorporating powerful symbolism and infusing(+) energy into each piece, Alex and Ani provides a vehicle for the wearer to express their individuality in an organic, spiritual way.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Alex and Ani, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Alex and Ani, LLC include:

  • 209 complaint(s) filed against business

Factors that raised the rating for Alex and Ani, LLC include:

  • Length of time business has been operating
  • Response to 209 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Reviews  are not used in the calculation of the BBB Rating.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

209 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 8
Billing/Collection Issues 10
Delivery Issues 84
Guarantee/Warranty Issues 1
Problems with Product/Service 106
Total Closed Complaints 209

Customer Reviews Summary Read customer reviews

141 Customer Reviews on Alex and Ani, LLC
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 5
Negative Experience 133
Total Customer Reviews 141

Additional Information

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BBB file opened: November 19, 2009 Business started: 10/23/2003 in RI Business incorporated: 10/23/2003 in RI
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Donna L Harmon, Corporate Paralegal
Contact Information
Customer Contact: Ms. Donna L Harmon, Corporate Paralegal
Customer Contact: Ms. Jessica Woodbury, Sr. Manager, Social Media & Customer Engagement
Number of Employees

500

Business Category

JEWELRY-RETAIL PRECIOUS, SEMI-PRECIOUS & SYNTHETIC STONES JEWELRY-COSTUME HOME DÉCOR, ACCESSORIES & GIFTS - ONLINE RETAILER Jewelry, Watch, Precious Stone, and Precious Metal Merchant Wholesalers (NAICS: 423940)

Products & Services

Alex and Ani, LLC offers the following product(s): Earrings, Beauty, Bracelets, Candles, Necklaces, Rings, Small leather goods

Hours of Operation
M: 8:30 AM - 6:00 PM
T: 8:30 AM - 6:00 PM
W: 8:30 AM - 6:00 PM
Th: 8:30 AM - 6:00 PM
F: 8:30 AM - 6:00 PM
S: Closed
Su: Closed
Hours above are for Alex and Ani's Headquarters Store Hours are Approximately 10:00-7:00 Sun-Wed
Method(s) of Payment
Visa
MasterCard
American Express
Discover
Cash
Refund and Exchange Policy
The business states if you are not completely satisfied with the energy of your purchase, it may be returned within 30 days of the order delivery date. The returned item must be unworn and accompanied by the attached UPC label. If the item is returned without the UPC label, a website merchandise credit will be issued. Returns must be shipped back with a Merchandise Return Label.
 
Please visit our Shipping and Returns page at www.alexandani.com  to obtain a label.
 
All refunds will be credited for the original amount paid, less shipping fees, except in the case of a defective item or incorrect shipment.  Website orders cannot be refunded in Alex and Ani retail stores; they may however, be exchanged in Alex and Ani retail stores for merchandise or in-store credit.
 
For additional information, please visit www.alexandani.com or contact Alex and Ani Customer Service at 1-800-725-7822.

Alex and Ani does not offer exchanges at this time.
Alternate Business Names
Alex and Ani
Industry Tips
Jewelers and Jewelry Stores

Customer Review Rating plus BBB Rating Summary

Alex and Ani, LLC has received 3.28 out of 5 stars based on 141 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview
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The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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