This Business is not BBB accredited
Phone: (800) 201-8537 368 Hillside Ave, Needham Heights, MA 02494
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LaceAffair.com is an online boutique selling vintage inspired clothing and accessories.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Lace Affair, Inc. include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for Lace Affair, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Type of Entity
Business ManagementMs. Tatiana Lopatina, Owner
Number of Employees
INTERNET SHOPPING WOMENS APPAREL-RETAIL Electronic Shopping (NAICS: 454111)
Products & Services
Lace Affair, Inc. sells the following brand(s): Indie Designers
Lace Affair, Inc. offers the following product(s): Accessories, Outerwear, Sweaters, Tops, Dresses
Hours of Operation
|M||:||9:00 AM - 5:00 PM|
|T||:||9:00 AM - 5:00 PM|
|W||:||9:00 AM - 5:00 PM|
|Th||:||9:00 AM - 5:00 PM|
|F||:||9:00 AM - 5:00 PM|
|S||:||9:00 AM - 5:00 PM|
Method(s) of PaymentVisa
Refund and Exchange Policyhttp://www.laceaffair.com/returns-exchanges/
Service AreaLace Affair, Inc. provides their services in ALABAMA , ALASKA , AMERICAN SAMOA , ARIZONA , ARKANSAS , CALIFORNIA , COLORADO , CONNECTICUT , DELAWARE , DISTRICT OF COLUMBIA , FLORIDA , GEORGIA , GUAM , HAWAII , IDAHO , ILLINOIS , INDIANA , IOWA , KANSAS , KENTUCKY , LOUISIANA , MAINE , MARYLAND , MASSACHUSETTS , MICHIGAN , MINNESOTA , MISSISSIPPI , MISSOURI , MONTANA , NEBRASKA , NEVADA , NEW HAMPSHIRE , NEW JERSEY , NEW MEXICO , NEW YORK , NORTH CAROLINA , NORTH DAKOTA , OHIO , OKLAHOMA , OREGON , PENNSYLVANIA , PUERTO RICO , RHODE ISLAND , SOUTH CAROLINA , SOUTH DAKOTA , TENNESSEE , TEXAS , UTAH , VERMONT , VIRGIN ISLANDS , VIRGINIA , WASHINGTON , WEST VIRGINIA , WISCONSIN & WYOMING.
Industry TipsOnline Shopping
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
THIS LOCATION IS NOT BBB ACCREDITED
368 Hillside Ave
Needham Heights, MA 02494 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: I placed an order on September 4, 2014, and received an email confirmation and shipping confirmation that same day. My credit card was charged on September 4. The USPS tracking number was created September 4, but no package was ever shipped. I have tried contacting Lace Affair 4 times to resolve the problem, but have never received a response. No telephone number that is listed for the company works - all have been disconnected or have a voicemail with no identification and no one returns a call.
Desired Settlement: I would either like my order delivered or a full refund of the purchase price.