23 complaints closed with BBB in last 3 years | 13
closed in last 12 months
Complaint Type Pie Chart: Complaints
Total Closed Complaints
Problems with Product/Service
Total Closed Complaints
Additional Complaint Information
According to BBB files this business has a pattern of complaint concerning unresponsive customer service/support for websites and games. Consumers state that the business does not have phone support, and does not respond to emails or Facebook messages. In the case of Gamesville players, BBB complaints reflect that winnings have not been paid out for prizes won over a year ago. Consumers indicate that they want easy access to customer service and support via phone, email, or instant messages, and timely response from the business when requesting assistance with issues and problems.BBB sent a written notice to Lycos, Inc on 2/2/16 identifying the potential pattern of complaint with a request for a business response. As of 3/7/16 the business did not respond to BBB's request.
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Your complaint will be forwarded to the business within two business days. The business
will be asked to respond within 14 days, and if a response is not received, a second
request will be made. You will be notified of the business's response when we receive
it (or notified that we received no response). Complaints are usually closed within
30 business days.
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BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
Customer Review Experience
5 points per review
3 points per review
1 point per review
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BBB Letter Grade Scale
Star Rating scale
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BBB records show the issues raised in the complaint have been resolved. Either customer confirmed the complaint has been resolved, or business confirmed the complaint has been resolved and customer did not respond to BBB correspondence informing customer that complaint will be considered resolved unless BBB hears otherwise from customer.
BBB found business made good faith effort to resolve complaint but customer not satisfied with business response
BBB found that business adequately addressed the disputed issues and made a good faith effort to resolve them; however, customer has informed BBB that he/she is not satisfied with the outcome. In some cases, business may have agreed to mediate or arbitrate the complaint but customer declined to participate in mediation/arbitration.
Customer not satisfied with business response; BBB did not find business made good faith effort to resolve complaint
BBB did not find that business adequately addressed the disputed issues and made a good faith effort to resolve them, and customer has informed BBB that he/she is not satisfied with the outcome. In some cases, customer may have agreed to mediate or arbitrate the complaint but business declined to participate in mediation/arbitration.
BBB did not receive a response from business
BBB did not receive a response from business after two attempts to contact business, and BBB communications with customer do not show that business contacted customer to resolve the complaint.
BBB cannot process complaint
This includes situations where BBB cannot locate business, business is no longer in business, or business is in bankruptcy and complaints must be submitted through bankruptcy trustee.
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
# of businesses with NO complaints in the past 36 months
# of businesses with 1-4 complaints in the past 36 months
# of businesses with 5-25 complaints in the past 36 months
Lycos, Inc. is in this range.
# of businesses with 26-99 complaints in the past 36 months
# of businesses with 100 or more complaints in the past 36 months
Total # of same relative size businesses in the BBB database in this type of business