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BBB Business Review

BBB Accredited Business since 4/19/2007

Gazelle

Phone: (800) 429-3553 25 Thomson Place, Boston, MA 02210 View Additional Email Addresses http://www.gazelle.com Twitter

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Description

Gazelle (www.gazelle.com), a service of Second Rotation, Inc., is a merchandising company that delivers trade-in solutions to consumers.  The company states that consumers can trade-in their pre-owned lifestyle goods, such as digital cameras, laptop computers, and MP3 players, for on-the-spot value at convenient trading post locations. 

BBB Accreditation

A BBB Accredited Business since 4/19/2007

BBB has determined that Gazelle meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Customer Reviews Summary Read customer reviews

30 Customer Reviews on Gazelle
Customer Experience Total Customer Reviews
Positive Experience 18
Neutral Experience 1
Negative Experience 11
Total Customer Reviews 30

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on Gazelle

Customer Complaints Summary Read complaint details

122 complaints closed with BBB in last 3 years | 41 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 31
Billing/Collection Issues 4
Delivery Issues 13
Guarantee/Warranty Issues 4
Problems with Product/Service 70
Total Closed Complaints 122

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Additional Information

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BBB file opened: April 19, 2007 Business started: 02/01/2004 in MA Business incorporated: 02/11/2004 in MA
Type of Entity

Corporation

Business Management
Mr. Jose Figuereo, Manager, Customer Care
Contact Information
Customer Contact: Mr. Jose Figuereo, Manager, Customer Care
Number of Employees

120

Business Category

ONLINE & INTERNET SHOPPING

Hours of Operation
M: 9:00 AM - 8:00 PM
T: 9:00 AM - 8:00 PM
W: 9:00 AM - 8:00 PM
Th: 9:00 AM - 8:00 PM
F: 9:00 AM - 8:00 PM
S: 12:00 PM - 8:00 PM
Su: 12:00 PM - 8:00 PM
Hours are for the availability of our customer service department.
Alternate Business Names
Second Rotation, Inc.
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