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BBB Accredited Business since
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Erie Drive, LLC, doing business as ErieDrive.com is a design-driven e-retailer specializing in unique gifts and quality home accents. Their mission is to provide customers with a carefully curated collection of unique gifts and home accents that artfully blend modern and vintage elements of style, functionality, and design. The products they sell include but is not limited to the following: art, travel bags, sunglass cases, USB Hubs, toys, infant & toddler items, travel gear, baskets, soap sets, pillows, tea & coffee pots, alarm clocks and scarfs. All orders under $50.00 (within the 48 contiguous United States) will be shipped for $7.95 unless otherwise noted. All order over $50.00 (within the 48 contiguous United States) will ship for free.
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A BBB Accredited Business since
BBB has determined that Erie Drive, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Erie Drive, LLC include:
- Length of time business has been operating
Factors that raised the rating for Erie Drive, LLC include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. John Gavin, CEO Mr. Greg Stobb, Vice President of Marketing
Number of Employees
ONLINE & INTERNET SHOPPING TOYS-RETAIL CHILDREN & INFANTS WEAR HOUSEWARES-RETAIL BAGS-BURLAP, CANVAS & COTTON WOMENS APPAREL-RETAIL PILLOWS COFFEE BREWING DEVICES KITCHEN ACCESSORIES HOME ACCESSORIES ART GOODS GIFT SHOPS Electronic Shopping (NAICS: 454111)
Products & Services
Erie Drive, LLC sells the following brand(s): Areaware, Bob's Your Uncle, Bold & Noble, House Industries, Izola, MENU, Playsam, Red Clay, Sevi, Smiling Planet, Thomas Paul, Uncle Goose, Underground Signs
Erie Drive, LLC offers the following product(s): USB Hubs, Alarm Clocks , Art, Baskets, Infant & Toddler Items, Pillows, Soap Sets, Sunglass Cases, Tea & Coffee Pots, Toys, Travel Bags, Travel Gear, Women's Scarves
Hours of Operation
|M||:||10:00 AM - 5:00 PM|
|T||:||10:00 AM - 5:00 PM|
|W||:||10:00 AM - 5:00 PM|
|Th||:||10:00 AM - 5:00 PM|
|F||:||10:00 AM - 5:00 PM|
Method(s) of PaymentVisa
Refund and Exchange PolicyErie Drive states that you send your items back to them along with an enclosed packing slip and they will refund 100% of your purchase price, less shipping, within 30 days of purchase. If you did not receive a packing slip for any reason, please contact them immediately.
Service AreaErie Drive, LLC provides their services in ALABAMA , ALASKA , AMERICAN SAMOA , ARIZONA , ARKANSAS , CALIFORNIA , COLORADO , CONNECTICUT , DELAWARE , DISTRICT OF COLUMBIA , FLORIDA , GEORGIA , GUAM , HAWAII , IDAHO , ILLINOIS , INDIANA , IOWA , KANSAS , KENTUCKY , LOUISIANA , MAINE , MARYLAND , MASSACHUSETTS , MICHIGAN , MINNESOTA , MISSISSIPPI , MISSOURI , MONTANA , NEBRASKA , NEVADA , NEW HAMPSHIRE , NEW JERSEY , NEW MEXICO , NEW YORK , NORTH CAROLINA , NORTH DAKOTA , OHIO , OKLAHOMA , OREGON , PENNSYLVANIA , PUERTO RICO , RHODE ISLAND , SOUTH CAROLINA , SOUTH DAKOTA , TENNESSEE , TEXAS , UTAH , VERMONT , VIRGIN ISLANDS , VIRGINIA , WASHINGTON , WEST VIRGINIA , WISCONSIN & WYOMING.
Alternate Business NamesErie Drive ErieDrive.com
Industry TipsFive Steps to Building an E-Commerce Site - Video Online Shopping Online Shopping - 5 Tips - Video
17 Erie Dr
Natick, MA 01760 (855) 374-3371 (508) 647-0500 Directions
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Additional Phone Numbers
- (508) 647-0500(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I made a purchase and was never given a tracking number in order to know when the delivery would occur. Ups left the package and it was stolen from my front door. The company said that once an item is shipped they are not responsible. I think this is terrible customer service
Desired Settlement: I would like other shoppers to be warned and for this to be reflected on their business page
Business Response: This shipment was sent directly from the manufacturer to the customer. Tracking numbers are available upon request. Ms. ***** did not contact anyone in regards to acquiring the tracking number until after the item was stolen. In addition, Ms. ***** has indicated that she has had delivered packages stolen from her prior to this event. Once notified that the package was not received by Ms. *****, we responded immediately by contacting our shipper to double-check that the package had been delivered to the address as given, and as scheduled. Upon finding that the package was in fact delivered to her address, we recommended that she contact her local police department as well as the local office of the responsible shipping company. The customer chose not to do that, and instead demanded that her money be refunded through our payment partner, PayPal. After an investigation, PayPal ruled that Erie Drive had fulfilled our obligation to the customer responsibly and in good faith. Erie Drive strives to go above and beyond to respond to all legitimate customer issues, and we regret that the item was stolen post-delivery. However we cannot be held responsible for what happens after merchandise has been successfully delivered to the customer-determined delivery point.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.