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            Business ProfileCorporate Casuals

            Internet Service
            BBB accredited business

            Contact Information

            52 Domino Dr

            Concord, MA 01742-2817

            Get Directions
            Visit Website
            Email this Business
            (866) 369-5935

            Business hours

            Closed
            Business Hours
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            Closed
            Closed

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/28/2007

            Years in Business: 26

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Corporate Casuals, LLC provides embroidered and printed apparel direct on line to small businesses and organizations. The company has no minimum purchase and ships approved orders in 3-4 days. They have a patent pending online design studio for both printing and embroidery where folks may set up their design without set-up costs.

            Business Details

            Location of This Business
            52 Domino Dr, Concord, MA 01742-2817
            Email this Business
            BBB File Opened:
            2/28/2005
            Years in Business:
            26
            Business Started:
            3/1/1998
            Accredited Since:
            8/28/2007
            Type of Entity:
            Sole Proprietorship
            Number of Employees:
            9
            Alternate Business Name
            • Corporate Casuals Direct Apparel
            Hours of Operation

            Primary

            M:
            9:00 AM - 5:00 PM
            T:
            9:00 AM - 5:00 PM
            W:
            9:00 AM - 5:00 PM
            Th:
            9:00 AM - 5:00 PM
            F:
            9:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Andrew Callen Jr., Managing Member
            Contact Information

            Principal

            • Mr. Andrew Callen Jr., Managing Member

            Customer Contact

            • Mr. Andrew Callen Jr., Managing Member
            Additional Contact Information

            Fax Numbers

            • (978) 369-9821
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/07/2021

            Complaint Type:
            Order Issues
            Status:
            Resolved
            April 21, 2021 I made an order for some custom embroidered items. One of the items arrived with the logo sewn into the headband of the hat. I sent a clear photo of the hat back to ******, im guessing she is in customer service, and got the response that my picture did not show that. I double checked to make sure I sent the correct photo and it is without a doubt a clear picture of the band sewn into the hat. They requested I send the hat back because they didn't see the damage, and I made clear I am not paying for return shipping, as every order already requires 25 dollar shipping charge. They clearly send me a defective item. I would ask for either a replacement or a refund. If they refund me plus the 25 dollar mandatory shipping they charged me, I would be willing to send the hat back. It is a useless item at the moment and I would rather send them a picture of it going in the trash than pay shipping for something they can clearly see is incorrectly made.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ernest R

            10/17/2023

            I placed an embroidery order with Corporate Casuals. I was billed for two (2) $1.00 holds and the ordered item for $30.64 (total billed $32.64). I called them and the sales rep ******* told me the two (2) $1.00 holds were not charges, were in error, would only show as "pending" with my bank and never actually be charged. That was not the case. All three (3) charges went to my bank and were shown as "authorized" NOT "pending" and deducted from my bank account balance. The sales rep gave me a hard time and cancelled my order in spit of the fact that a supervisor told me yesterday, my order would be send out "within an hour". The item was to be a gift for a 5 year old boy.

            Corporate Casuals Response

            10/17/2023

            Were very sorry for the confusion but we authorize new orders $1. We then authorized the full order and voided the $1 initial authorization (which is a pending charge). Once you called twice and yelled at our staff, we immediately voided all authorizations and sent you receipts of the voided authorizations within an hour. We are happy to provide the receipts again. Please let us know.

            Corporate Casuals Response

            10/23/2023

            If the customer sees this as resolved or doesn't respond, I'd like this review expunged.  Every business in the world authorizes orders to prevent fraud.  My local gas station puts a $100 hold/authorization when i use a credit card and most ecommerce companies authorize orders for $1 for AVS (address verification reasons) prior to taking the order.  We then authorize for the full amount like any other business in the US.  If their bank takes that amount out of their account then they do for almost every other transaction.  This customer called 2-3 people yelling at them about a $1 authorization and now he gets revenge by posting a 1 star review that prospective customer see?  I thought you folks reviewed this for merit?  Doesn't make much sense.

            Local BBB

            Better Business Bureau in Eastern MA, ME, RI & VT

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