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          Find a Location

          Liberty Mutual Group has 994 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileLiberty Mutual Group

            Insurance Companies
            Multi Location Business
            BBB accredited business

            Current Alerts For This Business

            Alert:
            Please note that BBB does not handle complaints regarding the outcome of an insurance claim. 

            If your dispute is regarding the outcome of an insurance claim, you will need to contact your local Division of Insurance.

            Additional business information

            Government Actions:
            Government Action: BBB reports on known government actions involving business’ marketplace conduct:
            State of Minnesota Department of Commerce vs. LM Insurance Corporation

            The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

            As of October 16, 2023, Liberty Mutual has agreed to pay approximately $7.7 million to 86,506 policyholders for auto and homeowner insurance policies as a result of an investigation by the Department of Commerce, which alleged that Liberty Mutual violated several state insurance regulation laws. The consent order involves Liberty Mutual Insurance Company and several other subsidiaries of Liberty Mutual that are licensed to do business in Minnesota. 

            See all additional business information

            Contact Information

            175 Berkeley St

            Boston, MA 02116-5066

            Get Directions
            Visit Website
            Email this Business
            (800) 344-0197

            Customer Reviews

            1.08/5

            Average of 1,582 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2,647 complaints closed in last 3 years

            938 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA-

            Accredited Since: 4/26/1931

            Years in Business: 112

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Liberty Mutual Insurance offers a wide range of insurance products and services, including personal automobile, homeowners, workers compensation, property, commercial automobile, general liability, global specialty, group disability, reinsurance and surety.  "Helping people live safer, more secure lives" since 1912.

            Products & Services

            Car Insurance, Motorcycle Insurance, Personal Liability Protection, Homeowners Insurance, Renters Insurance, Condominium Insurance, Personal Liability Protection, Flood Insurance, Identity Fraud Expense Coverage, Commercial Insurance

            Business Details

            This is a multi-location business.

            Find a Location

            Liberty Mutual Group has 994 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              175 Berkeley St, Boston, MA 02116-5066
              Email this Business
              BBB File Opened:
              4/26/1931
              Years in Business:
              112
              Business Started:
              1/1/1912
              Business Incorporated:
              11/28/2001
              Accredited Since:
              4/26/1931
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              • The company states that they are licensed to operate in all 50 states, the District of Columbia, Puerto Rico and all provinces in Canada. The company states that their insurance offerings and services comply with each state’s regulations.
              Type of Entity:
              Corporation
              Number of Employees:
              45000
              Alternate Business Name
              • Safeco Insurance Company of America
              • Safeco Insurance Company of Illinois
              • Safeco Insurance Company of Indiana
              • Peerless Insurance Company
              • Peerless Indemnity Insurance Company
              • The Netherlands Insurance Company
              • Liberty Mutual Insurance Group
              • Liberty Mutual
              • America First Insurance
              • Colorado Casualty
              • Golden Eagle Insurance
              • Indiana Insurance
              • Liberty Agency Underwriters
              • Liberty Northwest
              • Montgomery Insurance
              • Ohio Casualty
              • Helmsman Management Services
              • Liberty International Underwriters
              • Liberty Mutual Surety
              • LMG Property
              • Summit Holdings Southeast
              • Liberty Mutual Group Asset Management Inc.
              • Liberty Mutual Insurance Company
              • Liberty Mutual Fire Insurance Company
              • LM Insurance Corporation
              • The First Liberty Insurance Corporation
              • Liberty Insurance Corporation
              • Liberty Insurance Underwriters, Inc.
              • Employers Insurance Company of Wausau
              • Wausau Business Insurance Company
              Business Management
              • Mr. Alan Schlosberg, General Manager, Service
              • Ms. Krista A. Young, Consultant
              • Mr. David Long, President & CEO
              • Ms. Darline Arias, Manager
              Contact Information

              Principal

              • Ms. Krista A. Young, Consultant
              • Mr. David Long, President & CEO
              • Ms. Darline Arias, Manager

              Customer Contact

              • Ms. Krista A. Young, Consultant
              Additional Contact Information

              Fax Numbers

              • (603) 422-7900
                Other Fax
              • (208) 344-0356
                Other Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              2,647 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/07/2024

              Complaint Type:
              Sales and Advertising Issues
              Status:
              Answered
              I filed an insurance claim with Liberty Mutual in February of 2024 for water damage to my property due to a burst pipe. I had an agent *******************, who I started working with, but then was told that they had to pass the claim on to agent *************************. I haven't had any luck getting a response since my claim was transferred. Because of this, I began calling Libery Mutuals claims **** and was told that I would get a call from ******. That never happened. After several failed attempts by myself and the owner of ********************** a certified water mitigation company that is part of the Liberty Mutual recommended work system that was also recommended by my lawyer, I called to speak to ******'s supervisor, ***************************. After speaking to various phone agents, when no phone call or email was returned by anyone at Liberty Mutual, I was told to seek advice from a Private Agent, who then informed me that I should file a complaint with the BBB and the PA **** of Insurance. This house is being prepared for sale and now things are stalled because of this damage and the lack of communication from Liberty Mutual to handle it in a timely manner.
              Read More
              Read 2646 More Complaints

              Customer Reviews

              1,582 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Elaine Z

              04/21/2024

              My parents, now deceased had been loyal customers to Safeco since 1970 regarding their home owner insurance policies. In those days, and probably for 30 years, Safeco was an honest, ethical company, customer service-oriented based in *******, **********. However, things have since then, and the way Safeco handles their business is less than ethical. In the period of 2008-2012 , I put in three claims for house damages (as I was handling insurance issues for my aging parents). The first one was in 2008, when a faulty dishwasher due to aging water pipes flooded the kitchen/dining room, causing water damage to the linoleum. Safeco paid the claim and the floors/pipes were fixed. The 2nd was in 2010, when similar problems led to a flood in the laundry room and family room, damaging the carpet. Again, ******, paid this claim. Finally, in 2012, the *** utility meter on outside wall caught on fire and melted down, resulting in lost heat and electricity. I again put in a claim, which was subsequently paid and the meter was replaced. However, a month after that, ****** dropped the policy; the reason being too many water damage claims. So, after 40+ years of parents paying premiums and only these 3 claims made in all of that time, and they drop them? My parents were really upset, and I had to scramble to find another insurance company. In a few years, we went back to Safeco; the only reason I re-enrolled with them was it was cheaper. However, another problem has arisen. In 2016, my mother was placed into assisted living. so I rented her house out to help pay for the those arrangements. I informed my agent, and the policy was rewritten to accommodate that. This year, in 2024, I asked the agent to change the policy into my name as my mother is deceased, and because of that change, and the home is a rental property, Safeco is dropping the policy again! I would advise anyone considering home insurance NOT TO USE SAFECO! I will never, ever use Safeco again!

              Liberty Mutual Group Response

              04/23/2024

              We are sorry to hear about your experience and appreciate the time you have taken to share your thoughts. We would like the opportunity to address your concerns. Please contact the ******************** Team at ******************************************************************** to discuss your concerns.
              Read 1581 More Customer Reviews

              Local BBB

              Better Business Bureau in Eastern MA, ME, RI & VT

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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