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The Colonnade Hotel provides transient lodging, restaurant, function and meeting facilities.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Colonnade Hotel meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Colonnade Hotel include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

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Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on The Colonnade Hotel
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: August 28, 1984 Business started: 01/01/1971 in MA Business incorporated: 07/23/1971 in MA
Type of Entity


Business Management
Mr. David J. Colella, Vice President Mr. Christopher M Lynn, Director of Sales & Marketing
Contact Information
Principal: Mr. David J. Colella, Vice President
Number of Employees


Business Category

HOTELS Hotels (except Casino Hotels) and Motels (NAICS: 721110)

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Customer Review Rating plus BBB Rating Summary

The Colonnade Hotel has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

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BBB Complaint Process

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Additional Phone Numbers

  • (800) 962-3030(Phone)

Additional Email Addresses

  • - Communication/Mass Email
  • - eQuote
  • - Technical Support
  • - Sales
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Complaint Detail(s)

1/1/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I attended a 3 day seminar at the hotel. The parking fee was only supposed to be $25.00 per day but I paid $30.00 per day. The last day of seminar, I went to the front desk where an ***** man said he would credit me back. However, that was not the case. I have still been overcharged of $5.00. I called and spoke to ********* who told me to send attach documents. When I called her back, she said that it was credited back to the visa card which I gave to her over the phone. Now, the office manager ***** ****** emailed me back saying that he does not know what I am talking about. I am very frustrated and would like to have this resolved.

Desired Settlement: I would like a refund back on my credit card of $5.00.

Business Response: The guest requested a refund of $5.00 for parking. The guest was refunded $5.00 on December 2nd, prior to the date of the complaint (which was dated 12/4/12). The matter has/was resolved prior to the complaint. If there are any questions please contact me directly, my contact information is shown below. Thank you ***** ****************** The Colonnade Hotel120 Huntington Avenue,  Boston, MA 02116) 617-425-3276 | 2 617-424-84668  *********  w: colonnadehotel .com*** ********* ***** *********** *** **************** ************* ******** *********** **** *** ********* ***** **** *** ** ************* ****** *** ******** *** ** *** ******** ********** ** ** ********* ********** ** *** ******* *** ****** *** ******** **** *********** ** ********** **** *********** ******** ************* ****** ***** *** ** *** **** ******** **** ************* ** ****** ****** *********** ****** ** *** *** ******* *** ******** ****** *** ******* ******* ** **** ************* ** ******** ** ******* ** ** ********** ********* ***** ********** ****