BBB Accredited Business since
Comfort Inn Airport
Phone: (207) 775-0409 Fax: (207) 775-1755 90 Maine Mall Road, South Portland, ME 04106 View Additional Email Addresses http://www.comfortinnportlandjetport.com
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Description
Comfort Inn is a hotel, offering complimentary hot continental breakfast, 32" flat screen expanded cable TV and HBO, meeting space, and an outdoor patio/BBQ. The business was established in Maine in 1983. They employ 25 people. Beth Landergren is the General Manager. Jeffrey Davidson is the Front Desk Manager. Any questions or problems should be directed to the attention of Ms. Landergren. The Inn can be reached: 1-207-775-0409.
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BBB Accreditation
A BBB Accredited Business since
BBB has determined that Comfort Inn Airport meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Comfort Inn Airport include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
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Customer Complaints Summary Read complaint details
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising/Sales Issues | 0 |
| Billing/Collection Issues | 1 |
| Delivery Issues | 0 |
| Guarantee/Warranty Issues | 0 |
| Problems with Product/Service | 0 |
| Total Closed Complaints | 1 |
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Definitions
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Complaint Process |
File a Complaint against Comfort Inn Airport
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Customer Reviews Summary Read customer reviews
| Customer Experience | Total Customer Reviews |
|---|---|
| Positive Experience | 0 |
| Neutral Experience | 0 |
| Negative Experience | 0 |
| Total Customer Reviews | 0 |
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Additional Information
topType of Entity
Limited Liability Company (LLC)
Business Management
Mr. Jeffrey Davidson, Front Office Manager Ms. Beth Landergren, General ManagerContact Information
Number of Employees
25
Business Category
HOTELS
Products & Services
Comfort Inn Airport sells the following brand(s): Comfort Inn
Comfort Inn Airport offers the following product(s): Guest rooms.
Method(s) of Payment
CashVisa
Master Card,
American Express.
Refund and Exchange Policy
Commitment to your Satisfaction - If you're not satisfied with our accommodations or service, please let the front desk know without delay so we can make it right.Alternate Business Names
Portland CI, LLCIndustry Tips
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Professional AffiliationsX
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
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Complaint Detail(s)
| 2/1/2012 |
Billing/Collection Issues
|
Read Complaint Details
X
Additional NotesComplaint: I stayed here for one night (night of 12/31/2011) in room *** and was accompanied by two other next door in room *** for our trip. Myself and my girlfriend were in *** and both are nonsmokers, while the other two are smokers. I am being charged a free of 250 for a "cleaning" of "room ***" where they say it smelled of smoke. It is a false and incompletely true statement as NO smoking occured in this room and NO ONE in the room smokes. My girlfriend cannot be around it and even did a ********* treatment, for her ****** in this room. This is a completely fictional charge that is being charged to me, because "the guest from *** reserved both rooms but paid his room in cash" and mine I paid by card. His card used to reserve has NO balance on it and DENIED when we checked in, so they just wanted there money and charged me. I would like to see where they have a valid reason for this occurence in *** other than their story of "it smelled like smoke." Where their ashes, burns, etc? Did any of that exist in room ***? This hotel is filled with crooks and liars that are engaging in illegal business practices. Desired Settlement: A refund of the charged $250
Business Response:
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved |
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