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BBB Accredited Business since
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Comfort Inn Airport, a South Portland, Maine hotel near the Portland International Jetport and The Maine Mall. The smoke free, environmentally friendly Comfort Inn® Airport hotel, located off Interstate 95 and one mile from the Portland International Jetport. Additional nearby attractions include: The Maine Mall, Victoria Mansion, Portland Museum of Art, Cumberland County Civic Center, Portland Head Light, and Portland Observatory. Tee off at Sable Oaks Golf Club, tour the campuses of University of Southern Maine and Southern Maine Community College, and take the family to the Children's Museum of Maine.At the Comfort Inn Airport, you’ll be treated to amenities that include: Free wired and wireless high-speed Internet access, Free newspaper, Free coffee, Free airport transportation, Pet-friendly hotel. Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Inn Airport the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! On-site copy and fax services will keep you on-track for business, and on-site laundry facilities offer more convenience. All guest rooms include coffee makers, irons, ironing boards, hair dryers and cable television with Showtime, ESPN and CNN. Some rooms also have refrigerators and microwaves. Whether traveling for business or pleasure, make the Comfort Inn Airport hotel your home away from home when visiting the South Portland area.
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A BBB Accredited Business since
BBB has determined that Comfort Inn Airport meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Comfort Inn Airport include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Jeffrey Davidson, Front Office Manager Ms. Beth Landergren, General Manager
Number of Employees
HOTELS Hotels (except Casino Hotels) and Motels (NAICS: 721110)
Products & Services
Comfort Inn Airport sells the following brand(s): Comfort Inn
Comfort Inn Airport offers the following product(s): Guest rooms.
Method(s) of PaymentCash
Refund and Exchange PolicyCommitment to your Satisfaction - If you're not satisfied with our accommodations or service, please let the front desk know without delay so we can make it right.
Alternate Business NamesPortland CI, LLC
Industry TipsHotels Travel Agencies
90 Maine Mall Rd
S Portland, ME 04106 (207) 775-0409 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: my wife ****** & I stayed at the comfort in in southe portland me on 09/06/2013 for one night,that were i picked up a brocher for choice privileges take two seperate trips earn one night free at over 1,500 hotels.i than called when we got home to join choice privileges & got member id ********.at this time i mad reservation for a trip to ny in rome ny at the quality inn 09/25/2013 & again 09/28/2013 for my free night stay.when i got to hotel i asked the clerk at the fromt desk about our free stay he told me he had nothing to do with that ,that was corperate.i the put it on my credit card had no choice.when i got home i called choice privileges to get it straight out all i get is a run around .for three stays thay told me that i have 8,900 points toward a free stay that needs 16,000 at most hotels.i then asked them were coul i stay in nh or me for a free night they said that they have nothing.i then saiid to them you mean if i stayed at th comfprt in in south portland me two seprtate stays that i would not get a free nights stay at that hotel he said that right.i then said to him why do they have the flyers at that hotel take two trip earn a free stay.he just said i sorry about that.i then told him that if i would have known that that i would not have stayed at their hotels.what a scam this is.they keep sending me emails that i have a free night stay when i call they say i do not.iam ******. **** *********
Desired Settlement: i want what is coming to me & my wife a free night or money back from our second night in rome ny which i should not have had to pay.
Dear Mr. *********; I am so sorry that you ran into difficulty in getting good information and feedback. I know how frustrating it can be when a promotion is not as easy as you thought it would be to use your free night stay. Please know that we are here to help you in any way we can. We have given feedback to Choice Privileges on how our guests feel about the promotions, and they are always trying to make it more clear.