This business is not BBB accredited.

Comfort Inn Airport

Phone: (207) 775-0409 Fax: (207) 775-1755 90 Maine Mall Rd, S Portland, ME 04106 View Additional Email Addresses

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Comfort Inn Airport, a South Portland, Maine hotel near the Portland International Jetport and The Maine Mall. The smoke free, environmentally friendly Comfort Inn® Airport hotel, located off Interstate 95 and one mile from the Portland International Jetport. Additional nearby attractions include: The Maine Mall, Victoria Mansion, Portland Museum of Art, Cumberland County Civic Center, Portland Head Light, and Portland Observatory. Tee off at Sable Oaks Golf Club, tour the campuses of University of Southern Maine and Southern Maine Community College, and take the family to the Children's Museum of Maine.At the Comfort Inn Airport, you’ll be treated to amenities that include: Free wired and wireless high-speed Internet access, Free newspaper, Free coffee, Free airport transportation, Pet-friendly hotel. Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Inn Airport the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! On-site copy and fax services will keep you on-track for business, and on-site laundry facilities offer more convenience. All guest rooms include coffee makers, irons, ironing boards, hair dryers and cable television with Showtime, ESPN and CNN. Some rooms also have refrigerators and microwaves. Whether traveling for business or pleasure, make the Comfort Inn Airport hotel your home away from home when visiting the South Portland area.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Comfort Inn Airport include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Comfort Inn Airport
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 10, 1992 Business started: 01/01/1983 in ME Business incorporated 12/29/2011 in ME
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Jeffrey Davidson, Front Office Manager Ms. Beth Damian Chicon, General Manager
Contact Information
Customer Contact: Ms. Beth Damian Chicon, General Manager
Principal: Mr. Jeffrey Davidson, Front Office Manager
Number of Employees


Business Category


Products & Services

Comfort Inn Airport sells the following brand(s): Comfort Inn

Comfort Inn Airport offers the following product(s): Guest rooms.

Method(s) of Payment
Master Card
American Express
Refund and Exchange Policy
Commitment to your Satisfaction - If you're not satisfied with our accommodations or service, please let the front desk know without delay so we can make it right.
Alternate Business Names
Portland CI, LLC
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Additional Locations


    90 Maine Mall Rd

    S Portland, ME 04106 (207) 775-0409


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/4/2013 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: my wife ****** & I stayed at the comfort in in southe portland me on 09/06/2013 for one night,that were i picked up a brocher for choice privileges take two seperate trips earn one night free at over 1,500 hotels.i than called when we got home to join choice privileges & got member id ********.at this time i mad reservation for a trip to ny in rome ny at the quality inn 09/25/2013 & again 09/28/2013 for my free night stay.when i got to hotel i asked the clerk at the fromt desk about our free stay he told me he had nothing to do with that ,that was corperate.i the put it on my credit card had no choice.when i got home i called choice privileges to get it straight out all i get is a run around .for three stays thay told me that i have 8,900 points toward a free stay that needs 16,000 at most hotels.i then asked them were coul i stay in nh or me for a free night they said that they have nothing.i then saiid to them you mean if i stayed at th comfprt in in south portland me two seprtate stays that i would not get a free nights stay at that hotel he said that right.i then said to him why do they have the flyers at that hotel take two trip earn a free stay.he just said i sorry about that.i then told him that if i would have known that that i would not have stayed at their hotels.what a scam this is.they keep sending me emails that i have a free night stay when i call they say i do not.iam ******. **** *********

Desired Settlement: i want what is coming to me & my wife a free night or money back from our second night in rome ny which i should not have had to pay.

Business Response: Dear Mr. *********;  I am so sorry that you ran into difficulty in getting good information and feedback.  I know how frustrating it can be when a promotion is not as easy as you thought it would be to use your free night stay.  Please know that we are here to help you in any way we can.  We have given feedback to Choice Privileges on how our guests feel about the promotions, and they are always trying to make it more clear.  

Thank you for inquiring and expressing your dissatisfaction with our points program promotions advertising.  That is a great question.  To go to the horses mouth, so to speak and get all of the important details of your account and the ins and outs of the points program, please call Choice Privileges at 1-888-770-6800.  They will discuss with you all of your options.  Also, the more you stay at Choice Hotels, the more points that are going to add up in your account.  I can tell you that points for hotels range between 8000 - 20000 points for a free stay.  This will fluctuate with seasons, and destinations.  I feel the better informed you are, the more you can enjoy the benefit.

Please don't hesitate to call me with concerns or suggestions or questions.  I am always ready to help in any way I can.  Thank you for taking the time to let me know how you felt.

**** **********
General Manager
Comfort Inn
90 Maine Mall Road
So. Portland, ME  04106
207-775-0409 ext ***