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BBB Accredited Business since

Blue Whale Inn

Phone: (401) 675-7416 54 Winnapaug Road, Westerly, RI 02891 http://staybluewhale.com



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Description

Blue Whale Inn specializes in lodging services include but are not limited to complementary breakfast, wine and cheese hour with Deluxe Rooms and Suites. The business also offers badminton, a volley ball court and a gas grill in courtyard.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Blue Whale Inn meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Blue Whale Inn include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Blue Whale Inn
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: July 09, 2003 Business started: 05/01/1995 in RI
Type of Entity

Sole Proprietorship

Business Management
Mr. Stephen Hayes, General Manager
Contact Information
Principal: Mr. Stephen Hayes, General Manager
Number of Employees

2

Business Category

HOTELS BED & BREAKFAST ACCOMMODATIONS INN MOTELS Hotels (except Casino Hotels) and Motels (NAICS: 721110)

Hours of Operation
Open 24/7
Method(s) of Payment
Cash
Personal Check
Business Check
Cashiers Check
MasterCard
Visa
American Express
Discover
Debit Card
Service Area
Blue Whale Inn provides their services in RHODE ISLAND.
Industry Tips
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Customer Review Rating plus BBB Rating Summary

Blue Whale Inn has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 54 Winnapaug Road

    Westerly, RI 02891 (401) 675-7416

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/22/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: The owner overcharged us for 3 nights instead of 2 and has yet to refund $ 101.67

Desired Settlement: That I forewarn people about the awful treatment

Business Response: The refund request by the consumer will be issued and a refund is being mailed. This is not normal protocol by the Blue Whale Inn and is an exception to our policy in good customer service.

Consumer Response: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint.