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BBB Accredited Business since
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The Bedford Plaza Hotel is a 99 room hotel with 3 conference rooms, exercise room, pool and underground garage.
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A BBB Accredited Business since
BBB has determined that Bedford Plaza Hotel meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Bedford Plaza Hotel include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Shailesh Patel, President
Number of Employees
HOTELS Hotels (except Casino Hotels) and Motels (NAICS: 721110)
Hours of Operation
Method(s) of PaymentVisa
Service AreaBedford Plaza Hotel provides their services in MASSACHUSETTS.
Alternate Business NamesJalaram Kutir Inc.
Industry TipsHotels Travel Agencies
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
340 Great Road
Bedford, MA 01730 (781) 275-6700 (800) 607-9876 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (800) 607-9876(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: I was scheduled for an out patient operation at Lahey Clinic in ********** ****. on 6/11 which I left ******* ***** on 6/10 in the evening, I ended up booking a room at this Hotel about midnight just before or after 6/10, as I approached ********** **** I made another call to this Hotel around 2am in the morning to get directions as I couldn't figure out where near ********** it was....I kept getting a recorded message that nobody was at the desk and to call back in the morning, I made repeated attempts to contact them as I kept listening to this recording, I then drove across another hotel and found a room, I then call back to the hotel (******* Plaza) and left a message I was to cancel as I could not talk to anyone about directions to find this hotel.....I then find out they charged my credit card $121.75, as I called them, they told me again and again the policy was if I didn't cancel within 24 hours I would be charged, when I told them I called and called that night for directions and then to cancel by message left, they repeatedly told me I did not call and somebody was alive at the desk, when I told them you are wrong and I called many times they insisted I was the person wrong and nobody at the desk does not happen....As my cell phone records show calls after calls, they still refuse to give me a refund as I did not call 24 hours before the stay to cancel..... I can say the 24 hours to cancel before is a no brainer and completely understandable, how could I do this if nobody could help me at the hotel to find the hotel when I needed directions at 2am in the morning or to even cancel as I was sitting in the street not knowing where to go.....All I receive was a message to tell me (I’m not getting any help) "nobody was at the desk and to call back in the morning”..... I have sent emails to the manager (two) with no response, I made a few calls to the front desk to only tell me the policy and also tell me I didn't call.... I am asking for my money to be refunded due to not being able to call and talk to a live person and to be told via recording to call back in the morning.....This policy of the hotel COULD not be complied with due to their lack of personal alive at the front desk at 2ish A.M. in the morning and the near shut down of the phone with a default recording to go away until morning if you want to talk via phone.....
Desired Settlement: Stop lying I did not call, stop lying nobody at the phone does not happen, except your policy to cancel 24 hours prior is impossible if your phone system tells customers to call back in the morning as nobody is around at the front desk, and refund my $121.75 to my credit card....And don't respond that this recording does not exists on your phone system during these wee hours in the early morning that I listened to....
Business Response: Hello, Mr. **** ***** called hotel and made reservation on 06/10/2013 at 9:38pm. We have front desk staff who works overnight at front desk and security guard at the night. They both were here at the front desk on duty 06/10/2013 night. Nobody called to cancel the reservation nor asking for direction. We don't have any recorded tapes that says to call back in the morning because we have 24hr front desk staff available at the hotel. However, There is another motel, namely "******* Motel" down the street from us; they sometimes closed their shift because they only have 30 rooms. we were sold out that day and were holding the room for Mr. *****. That is why he was charged.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint.
Customer Reviews Summary