Business ProfileforBedford Plaza Hotel

Subject: Complaint - Bedford Plaza Hotel's Failure to Provide Receipt and ************ Dear Better Business Bureau,I am writing to file a formal complaint against Bedford Plaza Hotel in Bedford, MA, regarding an incident that occurred in 2023. During my stay from July 25th to July 27th, I encountered several issues, including unclean rooms, unresponsive staff, and inadequate amenities. However, my primary concern is the hotel's refusal to provide a receipt for my stay.I booked the hotel through the Concur platform as required by my company, and the transaction took place on July 27th. The total amount paid was $365.98, and the order confirmation number is 36135SE000327. The hotel claims I booked through a "third party" and insists I obtain the receipt from them. Despite multiple attempts by both myself and a Concur agent, the hotel has been uncooperative, leaving me without proof of payment.It is important to note that while there may be reasons for the hotel's reluctance, withholding a receipt from a customer is not a standard or acceptable practice. Receipts are typically provided for transparency, reimbursement purposes, and to comply with tax regulations. I kindly request your intervention to resolve this matter promptly. Bedford Plaza Hotel must acknowledge their responsibility to provide receipts to customers who booked through Concur or any other platform.Thank you for your attention to this complaint, and I look forward to a resolution.Sincerely,***** ***