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BBB Accredited Business since
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Stevens Home Improvement Company, Inc. specializes in residential remodeling providing exterior residential contracting that includes: installing replacement windows, doors, aluminum gutters, trim, siding, roofing work, insulation, decks, porches, patios, porch enclosures, carpentry services, and Joyce Oasis sunrooms. The company was established in 1983 and incorporated in Massachusetts in 1995. The company employs 10 people. Mr. Steven Alves is the President and Owner of the company, and Mr. John Alves is the Office Manager and Bookkeeper. Any questions or problems may be directed to the attention of Mr. Steven Alves.
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A BBB Accredited Business since
BBB has determined that Stevens Home Improvement Company, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Stevens Home Improvement Company, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Boston MA 02116
Phone Number: (617) 973-8787/888-283-3757
Fax Number: (617) 973-8799
The license number is 101251.
Rhode Island Contractors Registration and Licensing Board
1 Capitol Hill, Providence RI 02908
Phone Number: (401)-222-1268 or TDD: (401)-222-6334
Fax Number: 401-222-1940
The license number is 13863.
Type of Entity
Business ManagementMr. Steven Alves, President Mr. Thomas Botello, Director of Sales & Marketing
Number of Employees
HOME IMPROVEMENTS BULKHEADS WINDOWS-INSTALLATION & SALES SKYLIGHTS SIDING CONTRACTORS ROOFING CONTRACTORS RAILINGS PATIO, PORCH & DECK ENCLOSURES INSULATION CONTRACTORS-COLD & HEAT HANDICAPPED/DISABILITY DESIGN-ACCESORIES GUTTERS & DOWNSPOUTS CARPENTERS AWNINGS & CANOPIES Residential Remodelers (NAICS: 236118)
Products & Services
Stevens Home Improvement Company, Inc. sells the following brand(s): Alside Windows, Andersen Windows and Doors, Bilco Bulkheads, Certainteed Siding, Roofing, Decking, Clamdoor Bulkheads, Crane Siding, GAF Decking, Harvey Windows and Doors, Mastic, Oasis Sunrooms, Owens Corning Roofing, Pella Windows, Provia Doors and Windows, Sunsetter Awnings, Superior Columns and railings, Therma-Tru Doors, Timber-Tech Decking, Velux Skylights
Stevens Home Improvement Company, Inc. offers the following product(s): Awnings, Bulkheads, Decking, Decking, Doors, Insulation, Railing, Railings, Roofing, Siding, Skylights, Sunrooms, Windows
Method(s) of PaymentCash
Refund and Exchange PolicyThe business states they will make every effort to make you satisfied not only at the completion of the work but for years to come.
Service AreaStevens Home Improvement Company, Inc. provides their services in ACUSHNET, BARNSTABLE, BOURNE, BREWSTER, BUZZARDS BAY, CHATHAM, DENNIS, E HARWICH, EAST HARWICH, EASTHAM, FALL RIVER, FALMOUTH, HARWICH, MASHPEE, NEW BEDFORD, ORLEANS, PROVINCETOWN, SANDWICH, TAUNTON, TRURO, WELLFLEET, WOODS HOLE & YARMOUTH PORT, MA.Stevens Home Improvement Company, Inc. provides their services in BARRINGTON, BRISTOL, E PROVIDENCE, EAST PROVIDENCE, NEWPORT & WARREN, RI.
Alternate Business NamesStevens Home Improvement Company
Industry Tips27 Questions For Home Owners Handyman Services Hiring a Carpenter Hiring a Contractor Hiring a Roofer Hiring a Roofer - 5 Tips - Video Hiring a Siding Contractor Hiring an Insulation Contractor Home Improvement Home Improvement Projects - 5 Tips - Video Read Before You Sign Windows
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
119 Alden Road
Fairhaven, MA 02719 Directions
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Additional Email Addresses
- - Communication/Mass Email
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: On 9/14/2011 a contract #**** 8/22/11 was formed to have several new low * ******* installed in my home located in Fall River. MA by Steven's Home Improvements of Fairhaven, MA. Th* ******* were guaranteed for parts and labor for 5 years from date of purchase. In November 2013, I contacted Steven's Home Improvements to notify the company about a problem I was having with the mechanics of the kitchen window installed. A representative of the Steven's Company came to my home and inspected the window. He contended the window had mechanical issues and stated a new part would be ordered to replace it. I have called several times, first in January 2014, at which time I was informed the part was in but Steven's did not have available employees to do the work. I called again in March. An appointment was made for an employee, *******, to install the part on 4/1/14. As the morning progressed, I did not hear from the Steven's company, so I called them. I was told by ****, "******* had to go to court and would not be able to keep the appointment". The appointment was re-scheduled for 4/10/14. I again had to call the Steven's company when the morning progressed with no one at my home. That day I was told by **** from Steven's " the part received to repair the window was damaged". **** stated, "we will express the part to the window company today for a new part". I have not heard anything from the Steven's Home Improvement Company since that day. I prefer not to contact that company anymore as I feel I am not getting a resolution to the problem. Th* ******* are guaranteed for 5 years. It has only been 3 years since purchase and I would like a functioning window. Please help me get resolve regarding this issue. Thank you, Francine Arrud
Desired Settlement: Repair or replacement of a defective crank-type window.
During the scheduled installation for *** ******, we were
Problems with Product/Service
Read Complaint Details
Complaint: An agreement was made on July 17, 2013 for services at my home as well as an order for an awning. Most of the contract was fulfilled however I have yet to have the awning installed. I have contacted them on numerous occasions to try to rectify this problem. On Tuesday December 3, 2013 I went the the business to talk to someone about this issue.No one at the company could help me! I feel that I have been lied to on many occasions and I have yet to get a straight answer from anyone in that company! A deposit was made for the services that were supposed to be rendered. It has been 5 months and I still do not have the awning and NO ONE will give me a reason why. I have also contacted the company that is supposed to make the awning and no order has been placed!
Desired Settlement: The outcome that I would like is that I want my awning! I ordered it in the summer so that I could enjoy my deck. I feel that I have gone above and beyond waiting for this awning to be installed.Since I have been so patient and feel that I have been taken advantage of, I feel that the awning should be sold to me at a discounted rate. Also, he contract was supposed to be completed by September. Another reason why I should have my order discounted.
In June of 2013 *** ***** signed a contract with Stevens Home Improvement. The contract was to replace the roof, install gutter guard on the entire length of all gutters, and install an awning. The order of which Stevens Home Improvement would carry out the contract was made very clear. We did complete the roof and the gutters. However, the awning was not installed due to the erratic New England weather.
*** ***** has not been charged for the awning nor has he paid for the awning or the installation of the awning. Stevens Home Improvement has *** ***** on the production calendar and the awning will be installed once we have consecutive weather that is conducive to installing an awning.
Stevens Home Improvement has taken steps to increase customer support and addressing customer grievances by expanding our sales and marketing departments. *** ***** can certainly contact me directly and I will be sure to follow up with him to explain the current production calendar regarding the weather and the importance of consecutive days without precipitation.
This is in no way *** *****’s fault and my addition to the Stevens Team is a clear step to improve our relationship with customers and keeping the lines of communication clear and open.