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BBB Accredited Business since
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D.A.RIOLES, LLC specializes in custom building, roofing and siding. The company services residential and commercial properties. Services include custom home building, additions, decks, porticos, column work, kitchen, bathroom, attic and basement remodeling. Additional services include vinyl and wood siding, asphalt, rubber and metal roof installation, and window and door installation and repair
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A BBB Accredited Business since
BBB has determined that D. A. RIOLES Construction, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for D. A. RIOLES Construction, LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Rhode Island Contractors Registration and Licensing Board
1 Capitol Hill, Providence RI 02908
Phone Number: (401)-222-1268 or TDD: (401)-222-6334
Fax Number: 401-222-1940
The license number is 21407.
Type of Entity
Business ManagementMr. David A. Rioles Jr., President
Number of Employees
CUSTOM HOME BUILDERS BUILDING CONTRACTORS-RESIDENTIAL & COMMERCIAL SIDING CONTRACTORS VINYL SIDING ROOFING CONTRACTORS SHINGLES REMODELING & RENOVATION CONTRACTORS KITCHEN REMODELING BATHROOM REMODELING BASEMENT - REMODELING ATTIC REMODELING DECK BUILDERS PATIO, PORCH & DECK ENCLOSURES WINDOWS-INSTALLATION & SALES SCREENS-DOOR & WINDOW DOORS STORM WINDOWS & DOORS ADDITIONS Other Services to Buildings and Dwellings (NAICS: 561790)
Products & Services
D. A. RIOLES Construction, LLC sells the following brand(s): Harvey Building products, Shingle Master, Mastic
Method(s) of PaymentAmerican Express
Alternate Business NamesD.A. RIOLES, LLC
Industry Tips27 Questions For Home Owners Building Contractors - Residential & Commercial Hiring a Building Contractor - 5 Tips - Video Hiring a Roofer Hiring a Roofer - 5 Tips - Video Hiring a Siding Contractor Home Builders Read Before You Sign Remodeling & Renovation Contractors Windows
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: On April 6, I contracted***** * ****** to put a new roof on my home. I have a written contract (copy enclosed) stipulating what was going to be done. The highlighted portion of the contract was not properly done; as a result, I have the same problem now that I had before the work was done. I tried to contact Mr.****** for three weeks by phone, but none of my calls were answered until last week when he told me he had done his part correctly. At that point, I asked him to stop by when I would be home to go over this problem with him personally and try to resolve it. I have not heard or seen him. I have become very frustrated over this, I am 82 years old and I feel I need an objective party to intervene - I paid Mr. ****** one-half of the near $9,000 price for the job, and, upon the day of completion, I paid him the other half. I kept my part of this contract. I would like him to at least come to me and try to resolve this. I am not a man to take drastic action, but I feel I am forced to seek this avenue. Please take this complaint into consideration and advise me.Sincerely,****** **********
Desired Settlement: I would like the 8" white aluminum drip edge around all facia and boards installed. This was not thoroughly done as contracted.
BBB's Final Determination: Consumer accepted resolution offered by the business.