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Eastern Massachusetts, Maine, Rhode Island and Vermont

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BBB Accredited Business since

Fireman's Fuel

Additional Locations

Phone: (800) 339-3302 Fax: (781) 224-4178 924 Main St, Wakefield, MA 01880 View Additional Email Addresses http://www.firemansfuel.com View Additional Web Addresses

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Description

First Energy Heating & Cooling, Inc., also doing business as Fireman's Fuel is a residential and commercial oil delivery business.  The business services include but are not limited to repair and installation of oil burners, boilers and hot air furnaces, hot water heaters and oil tanks, installation and repairs on air conditioning systems and more.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Fireman's Fuel meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Fireman's Fuel include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Fireman's Fuel
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 0
Total Customer Reviews 2

Additional Information

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BBB file opened: November 08, 2006 Business started: 01/01/1980 in MA Business incorporated: 10/28/2005 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Executive Office of Public Safety and Security
One Ashburton Place, Boston MA 02108
http://www.state.ma.us/eops
Phone Number: (617) 727-7775 or TTY: (617) 727-6618
Fax Number: 617-727-4764
DPSInfo@state.ma.us
The license number is BU-144969.

Type of Entity

Corporation

Business Management
Ms. Lauren Rotondo, President Mr. William Adreani, Service Manager
Contact Information
Principal: Ms. Lauren Rotondo, President
Number of Employees

9

Business Category

HEATING CONTRACTORS OIL TANK REMOVAL & INSTALLATION OIL BURNERS-SERVICING OIL BURNERS-EQUIPMENT HEATING EQUIP. & SYSTEMS FURNACES-HEATING FURNACE SALES & SERVICE FUEL BOILERS-REPAIRING & CLEANING AIR CONDITIONING CONTRACTORS All Other Specialty Trade Contractors (NAICS: 238990)

Products & Services

Fireman's Fuel sells the following brand(s): Beckett, Buderus, Reillo, Roth , Salais, Trio

Fireman's Fuel offers the following product(s): Boilers, Heating Oil, Hot Air Furnaces, Oil Burners, Oil Tanks

Method(s) of Payment
Cash
Cashiers Check
Money Order
MasterCard
Visa
Discover
Debit Card
Automatic Bank Withdrawal
Online Payment
Refund and Exchange Policy
First Energy Heating and Cooling offers no return, refund or exchange policy.
Alternate Business Names
First Energy Heating and Cooling, Inc.
Industry Tips
27 Questions For Home Owners Heating Contractor - 5 Tips - Video Heating Contractors Hiring an Air Conditioning Contractor Hiring an Oil Supplier Hiring an Oil Supplier - 5 Tips - Video Read Before You Sign

Customer Review Rating plus BBB Rating Summary

Fireman's Fuel has received 4.7 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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