Business ProfileforDevaney Energy Inc.

Regrettably, this company has proved to be unsatisfactory to engage in business with. In September, I was presented with a promotion that included a complimentary tune-up for new customers with an oil fill-up. Upon completing the necessary online form, I conversed with a representative who arranged for my initial delivery and scheduled the free tune-up for December 2023. However, in January 2024, I was billed $658.86 for the tune-up. Following a discussion with a representative who consulted with *****, the supervisor, I was assured that the issue was a mistake on their part.Subsequently, on March 1, 2024, I received an invoice with an additional finance charge of $9.74, bringing the total to $668 for the supposed complimentary tune-up that was originally advertised as free for new customer oil fill-**** I found it perplexing that I received only the tune-up service without any oil delivery, for which I was billed separately.Upon requesting to speak with *****, I was informed that I was ineligible for the promotion due to my failure to opt for auto delivery during the initial form submission. I argued that I should have been informed of this requirement beforehand, but ***** disregarded my concerns by stating that the company cannot operate without payment.Due to the miscommunications and lack of transparency, I have been held liable for the charges. Additionally, I raised the issue of an unauthorized hard inquiry on my credit report, which was also dismissed. I believe it is imperative to caution other potential customers about the poor customer service, unwillingness to address customer grievances, and misleading practices demonstrated by this company.